Plantronics Blackwire 3200 Series User manual

Quick Start Guide

Intermedia Unite

Poly Blackwire 3200 Series

Welcome to Intermedia Unite

A. B.

T42G

BLACKWIRE 3210 (MONAURAL/MONO)

BLACKWIRE 3220 (BINAURAL/STEREO)

What’s in the box?

Poly Blackwire 3200 Series

Depending on the model you selected, you will receive one of the following

headsets:

Guided Setup

The Blackwire 3200 headsets works with both a personal computer as

well as an IP desk phone.

PERSONAL COMPUTER

The Blackwire 3200 headsets work with the Unite Desktop application

allowing answer and hang-up without the use of keyboard or mouse

by utilizing the convenient in-line controls.

To get started:

1. Connect the headset’s USB cable to your computer

Unite Desktop should automatically detect the headset and make

appropriate audio adjustments.

INSTALL SOFTWARE

While basic functionality of the in-line control will work out of the

box, you will need to install the Plantronics Hub, for Windows/Mac,

to enable headset call control functionality.

Download Plantronics Hub for Windows/Mac by visiting

plantronics.com/software for:

•Call control for softphones

•Updating firmware

•Turning features on/off

•Viewing the user guide

IP DESK PHONE

To work with an IP desk phone, the desk phone must have a USB-A

port.

To get started:

1. Connect the headset’s USB cable to your IP desk phone.

The phone will automatically detect the headset connection.

HARDWARE COMPATABILITY

The Blackwire 3200 headsets work best with the following Unite desk

phones:

Polycom Yealink

VVX350 T48G

VVX450 T42S

VVX500 T46S

VVX501 T48S

VVX600

VVX601

VVX250 T46G

Overview

Inline Control

Icons Inline control LEDs Function

Call button

Flashes green Incoming call

Solid green On a call

Volume up button Increases the listening volume

Volume down button Decreases the listening volume

Mute button Solid red Headset is muted

VOLUME

MUTE

During a call, briefly press the mute button to mute the microphone

on the in-line controller. To unmute press the button again.

Listening Volume

Press the Volume up (+) or Volume down (-) button.

Adjust headset microphone volume (softphone)

Place a test softphone call and adjust softphone volume and PC

sound volume accordingly.

Answer or end a call

Tap the Call button or use your softphone.

Place a call

Dial using your softphone application.

General Use

PLACING/ANSWERING/ENDING CALLS

Headset call control is a feature of Unite Desktop but depends on

whether you have installed Plantronics Hub. Download Plantronics

Hub for Windows or Mac at www.plantronics.com/software.

Troubleshooting

•Listening volume is too low. Press the volume up

button on the headset, and/or ensure that the

volume setting on your computer is set accurately.

•The analog headset is not set as the default audio

device. Use the audio settings in your sound control

panel/preferences to select your headset as the

default audio device.

Callers cannot hear

me.

•Headset is muted. Slide the mute button up to

unmute the microphone.

•Headset microphone boom aligned incorrectly.

Align the headset boom with your mouth.

•The analog headset is not set as the default Voice

device. Use the audio settings in your sound control

panel/preferences to change the input device.

The sound in the

headset is distorted.

I can hear an echo in

the headset.

•Lower the listen volume on your softphone until the

distortion disappears.

•Adjust volume on headset.

The other headset I

was using to listen to

music does not work

any more.

•The analog headset will set itself as the default

audio device in Windows. Use the audio settings in

your sound control panel/preferences to change

the audio device.

My phone is not

finding my headset

during a call or while

listening to music.

•When on a call or listening to music, make sure that

audio is routing to the desired headset by going to

your settings and ensuring it is defaulted.

I cannot hear

anything on a call.

Headset

Full user guides and additional information can be found at the manufacturer’s

website located at:

•https://www.plantronics.com/us/en/support/product/blackwire-3200

Need More Help?

https://kb.intermedia.net/Article/47811

voic[email protected] 1.800.379.7729

We are here to help.

UN-POLYBLACKWIRE3200-QS-001

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