Pitney Bowes SendKit SL-397-D User manual
Installation Instruction
SDC2109B
22 February 2021
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SL-397-D Scale Installation Instruction UK
SL-397-D
SDC2109B UK English Edition
Introduction
Your equipment may be installed on either a Windows or Mac operating system. Please select the scale
setup from the options below and follow the step by step instructions.
If you are installing your Scale as part of a SendKit please visit the Pitney Bowes Support site and select
the relevant SendKit instruction.
SL-397-D Scale Installation
Signing into SendPro®
If you are not already signed into SendPro®, sign into SendPro® using the link in the welcome email.
spo.pitneybowes.com
Downloading the Scale Utility
1. In SendPro® Click on the Help icon.
2. Select Download SendPro® Scale Utility
3. The screen shows We can't find your scale. Click Download SendPro Scale App.
4. Select Run or Open (this depends on your internet browser and operating system).
5. Follow the prompts on screen to install.
6. Close your internet window. Your Scale utility is now installed.
Connecting your Scale
1. Place your scale on a firm and flat surface near to your computer.
2. Connect your scale to your computer using the USB cable supplied. Then press the Zero button.
3. Press the Mode button to select Kg
Note- If you do not wish to use a USB to connect your scale refer to www.pitneybowes.com/uk/sendkit
for information on battery installation.
Pitney Bowes Installation Instruction February 2021 2
Troubleshooting
Scale Issues
If the scale icon is grayed out and cannot be selected, or if the scale icon can be selected, but does not
update to reflect the weight from the scale, this indicates that:
lThe scale being used is not compatible with SendPro®.
lThe scale app has not been installed.
lThere is nothing on the scale.
lThere is a USB hub between the scale and the computer.
Ensure that the compatible scale is installed:
70lb/30Kg USB scale (item number SL-397-D)
Ensure that the scale app is installed. For details, see Install the Scale.
If the scale icon in is grayed out, place an item on the scale. The scale icon should then display the weight
of the item on the scale.
Ensure that the USB cable is connected directly from the scale to the computer.
Do not use a USB hub between the USB scale and the computer.
Note- When the scale is connected to a computer with the USB cable, the power button on the scale
will be disabled. The power button is only used when the scale is powered with a 9-volt battery. There
is no need to use a battery if the scale is connected to the computer with a USB cable.
Scale value is under zero. Recalibrating scale
When attempting to use the USB scale with SendPro® Online , if the scale displays a negative weight,
follow these steps to re-zero the scale:
1. On the bottom of the scale are 4 or 6 feet. Ensure that the feet are not loose or missing.
2. Ensure that the scale is on a flat, level surface.
Pitney Bowes Installation Instruction February 2021 3
3. Remove any items on the scale or touching the scale.
4. Press and release the zero button to zero the scale.
If the scale will not zero, or if the weight is fluctuating, there may be vibrations or air currents in the area
that are preventing the scale from maintaining a steady weight. Try moving the scale to a different
location to determine if vibrations or air currents are causing the scale to display a negative weight.
Click here or visit the Safety section of this document to read about important Safety considerations.
Pitney Bowes Installation Instruction February 2021 4
Safety
General Safety
Follow normal safety precautions for all office equipment:
lUse only Pitney Bowes approved supplies, in particular aerosol dusters. Improper storage and use
of aerosol dusters or flammable aerosol dusters can cause an explosive-like condition that could
result in personal injury and/or property damage. Never use aerosol dusters labelled flammable
and always read instructions and safety precautions on the duster label.
lThis printer is powered by an external AC power adapter. Use only the AC power adapter and AC
power cord supplied with the printer and plug it into a properly grounded wall outlet that’s located
near the printer and easily accessible. Failure to properly ground the power adapter can result in
severe personal injury and/or fire.
lThe power cord wall plug is the primary means of disconnecting the power adapter from the AC
supply. The power adapter is on whenever it is plugged into a live receptacle.
lTo obtain supplies, please contact our Supply Line™ to place orders
lMaterial Safety Data Sheets can be obtained through the web or from our Supply Line™. Refer to
the Contact Information List for more information.
lAvoid touching moving parts or materials while the machine is in use. Keep hands, loose clothing,
jewellery and long hair away from all moving parts.
lDo not remove covers or defeat safety interlock switches. Covers enclose hazardous parts that
should only be accessed by properly trained service personnel. Immediately report to service any
damaged or non-functioning components that renders the unit unsafe.
lPlace the unit in an accessible location to allow for proper venting of the equipment and to facilitate
servicing.
lThe power cord wall plug is the primary means of disconnecting the machine from the AC supply.
lDo not use an adapter plug on the line cord or wall outlet.
lDo not remove the ground pin from the line cord.
lPlace the printer so the AC power adapter is close to an easily accessible wall out let. DO NOT use
a wall outlet controlled by a wall switch or one that is shared with other equipment.
lDO NOT route the power cord over sharp edges or trap it between pieces of furniture. Make sure
there is no strain on the power cord.
lDO NOT route the DC power cable that plugs into the printer over sharp edges or trap it between
pieces of furniture. Make sure there is no strain on the DC power cable.
lMake sure the area in front of the wall outlet into which the AC adapter is plugged is free from
obstruction.
lBefore clearing a stoppage, be sure machine mechanisms come to a stop.
lWhen removing stalled material, avoid using too much force to protect against minor personal
injury and damaging equipment.
lTo prevent overheating, do not cover any vent openings.
Pitney Bowes Installation Instruction February 2021 5
lOperation of this equipment without periodic maintenance will inhibit optimum operating
performance and could cause the equipment to malfunction. Contact your machine supplier for
required service schedule.
lRead all instructions before attempting to operate the equipment.
lUse this equipment only for its intended purpose.
Scale Safety
lChanges or modifications to this equipment not expressly approved by the party responsible for
compliance could void the user’s authority to operate the equipment.
lShielded I/O cables must used with this equipment to ensure compliance with the limits. Use of
unshielded cables is prohibited.
Precautions
CAUTION: This equipment is intended to be used with limited power circuits with SELV and Non-
hazardous energy outputs.
lThe scale is not legal for trade
lDo not exceed the scale’s maximum weight limit
lDo not place lighted candles, cigarettes, cigars, etc., on the scale.
lUse the equipment only for its intended purpose.
lUse only 9-volt Alkaline battery if needed
lRemove battery if scale is not going to be used for long periods of time or if the scale is powered
through the USB cable.
lDispose of old batteries properly.
lAlways follow the specific occupational safety and health standards for your workplace.
lUse only Pitney Bowes approved direct thermal label media.
It is certified that the system complies with all applicable Directives of the European Union.
For a formal Declaration of Conformity please contact Compliance Engineering. Contact information is
given in this guide or on a separate document supplied with your system.
The system has been designed to work on all Pan-European Telecommunication Networks.
Pitney Bowes Installation Instruction February 2021 6
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