Pitney Bowes SendPro Mailstation User manual
Shipping & Mailing
Postage Meters
SendPro® Mailstation
User Guide
US English Edition
SV63352 Rev B
April 03, 2020
©2020 Pitney Bowes Inc.
All rights reserved. This book may not be reproduced in whole or in part in any fashion or stored in a
retrieval system of any type or transmitted by any means, electronically or mechanically, without the
express written permission of Pitney Bowes.
The use of this information by the recipient or others for purposes other than the training of customers on
Pitney Bowes equipment may constitute an infringement of intellectual property rights of Pitney Bowes,
and Pitney Bowes assumes no responsibility for any such use of the information.
We have made every reasonable effort to ensure the accuracy and usefulness of this manual. However,
we cannot assume responsibility for errors or omissions or liability for the misuse or misapplication of our
products.
Except as provided in writing, duly signed by an officer of Pitney Bowes, no license either express or
implied, under any Pitney Bowes or third party’s patent, copyright or other intellectual property rights is
granted by providing this information.
The SendPro® Mailstation User Guide is designed to assist in the daily operations of your device. Use
this book as a reference, as it includes system operating procedures.
Version History
Document Part Number Release Date Comments
SV63352 Rev. A December 2019 Initial release
SV63352 Rev. B April 2020 Periodic update for additional features and clarity
Other Resources
This section identifies other resources that may be helpful when working with the SendPro® Mailstation.
Related Documentation
Refer to the SendPro Mailstation Support site for the most current documentation.
About this Book
Pitney Bowes User Guide April 2020 3
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1 - Using your device
Parts of the machine 7
Connections on the back of the device 8
Connecting the scale 9
Setting up a wired network connection 10
Setting up a wireless (WiFi) network
connection 10
Navigating the Home screen 11
Printing postage 12
Sending international mail 12
Sending Certified Mail 13
Printing a USPS shipping label 13
Using the scale 14
Zeroing the scale 14
Entering weight manually 15
Adding postage 15
Changing your USPSpayment method 15
Printing reports 15
Replacing the ink cartridge 16
Creating a security PIN 17
Changing your security PIN 17
Disabling the security PIN 18
Flashing power button 19
2 - Safety
Safety information 21
Table of Contents
Pitney Bowes User Guide April 2020 5
1 - Using your device
In this section
Parts of the machine 7
Connections on the back of the device 8
Connecting the scale 9
Setting up a wired network connection 10
Setting up a wireless (WiFi) network connection 10
Navigating the Home screen 11
Printing postage 12
Sending international mail 12
Sending Certified Mail 13
Printing a USPS shipping label 13
Using the scale 14
Zeroing the scale 14
Entering weight manually 15
Adding postage 15
Changing your USPSpayment method 15
Printing reports 15
Replacing the ink cartridge 16
Creating a security PIN 17
Changing your security PIN 17
Disabling the security PIN 18
Flashing power button 19
Parts of the machine
Item Description
1 Printer tray
2 Ink access cover
3 Touchscreen display
4 Scale (may be positioned left, right, or behind the device on the optional stand)
5 Power button and indicator lamp
Using your device
Pitney Bowes User Guide April 2020 7
Connections on the back of the device
Item Description
1 USB port, type A for the external scale
2 USB port, type B. This port is inactive and will not support any devices.
3 AC power cable connection. Use only the provided power cable.
4 USB port cover
5 RJ45 (Ethernet) port for a LAN connection.
Using your device
Pitney Bowes User Guide April 2020 8
Connecting the scale
1. Plug the scale into the USB port in the back of the machine.
2. Close the cover, allowing the cable to run through the channel under the cover.
3. Position the scale on the left or right side of the device, using the guide pins to hold it in place, OR
Place the scale on the optional stand in back of the device.
Using your device
Pitney Bowes User Guide April 2020 9
Setting up a wired network connection
1. Tap the Settings (gear) icon.
2. Tap Network Settings.
3. Tap Change Network Settings.
4. Tap Wired.
5. Tap Done.
Setting up a wireless (WiFi) network connection
1. Tap the Settings (gear) icon.
2. Tap Network Settings.
3. Tap Change Network Settings.
4. Tap Wireless.
5. Tap Select Wireless Network.
6. Choose your WiFi network from the list. If your WiFi network is hidden, tap Add Network to add it.
7. Enter your WiFi password.
8. Tap Connect.
9. Tap Continue.
If you are unable to connect to the internet, if you get authentication errors, or you are unsure of the
correct settings for your network, check with your IT department.
Using your device
Pitney Bowes User Guide April 2020 10
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