Pitney Bowes Dm60 series User manual

Shipping & Mailing

Postage Meters

DM60™

Quick ReferenceGuide

Using your System Running Mail Selecting a Value /

Using the Scale

Adding Funds Changing the Ink

Cartridge

Envelope Messaging

/ Preset Feature

Advancing Date /

Selecting an

Account

Printer Maintenance

/ Print a Test Pattern

Problems? Responsible

Disposal / Pitney

Bowes Support

About your Digital Mailing System 3

Running Mail 4

Selecting a Value 5

Using the Scale 5

Adding Funds 6

Changing the Ink Cartridge 7

Printing Envelope Messaging 8

The Preset Feature 8

Advancing the Date 9

Selecting an Account 9

Printer Maintenance 10

Print a Test Print 10

Problems? 11

Responsible Disposal 12

Pitney Bowes Support 12

Pitney Bowes Quick ReferenceGuide December,2019 Page 2 of 12

About your Digital Mailing System

Keyboard

Lock

Prevents the accidental use of your DM60 series Digital Mailing System.

Class

Allows selection of a postal class for automatic postage calculation.

Funds

View details of your postage funds and number of pieces processed.

Add funds and obtain details of your Postage by Phone account.

Options

Accesses the system set-up menus.

Clear/Back

Allows you to cancel or clear a value or to return to a previous display.

Review Keys ▼ ▲

Allow scrolling up and down through choices on the display or review of

current settings.

Enter/yes

Confirms a selection or answers yes to a question on the display.

Replies no to a question on the display.

Return to Start

Pitney Bowes Quick ReferenceGuide December,2019 Page 3 of 12

Running Mail

Let’s now create your first piece of franked mail...

lBefore you begin, ensure that the Home screen is visible. The Home

screen is the default screen that appears after the meter has been

switched on or has been woken from sleep mode.

lIf Accounting is switched on you will be required to select an Account

before proceeding. See Select an Account.

lPlace your item of mail on the scale and the display will show the

cost, weight, class and date.

lThe screen will display Royal Mail. Press the Enter/yes button.

lIf you want to change the Class, press the Class button and use the

Review ▼▲ Keys to highlight the Class you wish to use and then

press Enter/yes.

lThe screen will display a Service. Use the Review ▼▲ Keys to

highlight the service you require.

lEnvelope Messaging (advert or message) prints alongside your

frank. To select your preferred Envelope Message, press the down

Review ▼ key until ‘Ad’ displays, then press Enter/yes. Scroll to the

required Envelope Message using the Review ▼▲ keys, then press

Enter/yes. (To ensure your Envelope Message prints automatically

in future, see The Preset Feature).

lInsert the item into the franking machine from the front, making sure it

is pushed up to the right registration wall. The franking machine

automatically begins printing. Do not remove the item until the

printing has finished.

To watch a video on Running Mail Click Here

Or visit pitneybowes.com/uk/support and search Running Mail on the DM50-

DM60.

IMPORTANT: Always ensure that your prints are clear and complete.

Poor prints may be rejected by Royal Mail.

The illustration above shows a bad print with missing lines. Only

approved ink should be used in the machine.

If you are experiencing Poor Print see Printer Maintenance.

Return to Start

Pitney Bowes Quick ReferenceGuide December,2019 Page 4 of 12

Selecting a Value

Before printing mail, you need to set the Mailing System to the value

you wish to print.

You can weigh the item on the scale, select a class of mail and have

the internal rating module automatically calculate the correct postage

(see ‘Using the Scale’ opposite).

Weight Hold

lWeight Hold can be enabled within the system settings. This mode

holds the weight after an item has been removed from the scale and

is used when the size of the item covers the display.

lPlace an item of mail onto the scale. Give the system time to weigh

the item and then remove it. The weight/value holds for a preset time

after the item is removed from the scale to allow you to select the

correct Class, etc.

lTo clear the weight/value before it automatically resets, press

Clear/Back.

Surcharge Payment Carrier

Occasionally, Royal Mail may need an additional payment (due to

underpayment, etc). To produce a Frank for payment, press Class, then

select the “Surch Pymnt” Carrier, followed by the “Surch Pymnt” class.

You can now enter the value of underpayment required. Press Enter/yes

to confirm the amount and print postage in the normal way.

Parcelforce FrankPay

If you wish to use your Franking machine to process Parcelforce

Frankpay transactions, press Class, then select the “Royal Mail” carrier.

Scroll down and select “Parcelforce”. Select the “Frankpay” service and

the “Enter Amount” option. Key in the amount in £ and press the

Enter/yes key to confirm, then print the postage onto a tape sheet.

Using the Scale

lPlace an item of mail onto the scale. The weight will show at the top

right of the display.

lCheck the Class displayed. If you need to change this, press the

Class key. Use the Review ▼▲ keys to scroll to the Class you

require, then press Enter/yes. Follow prompts to select any

additional options and/or services.

lThe system will set itself to the correct postage value.

Return to Start

Pitney Bowes Quick ReferenceGuide December,2019 Page 5 of 12

Adding Funds

Your system will periodically need refilling with postage funds.

Before refilling, check the DM60 is successfully connected to the internet via your chosen method of connection (For example - Smartlink™,

Communication Device, PCMC).

lPress Funds. Use the Review ▼▲ keys to scroll to ‘Refill postage?’, then press Enter/yes.

lKey in the refill amount and press Enter/yes.

Note: Amount must be in increments of £10.

lPress Enter again to confirm amount of refill.

The system will automatically connect to the Pitney Bowes Postage by Phone system and download funds. When the process is complete, the

meter will display a confirmation message.

lPress Enter/yes to continue.

lYou will be prompted to print a receipt - confirm with either the yes or no button.

The meter will check for any pending downloads, for instance new rates or software updates. Follow any prompts to download and install any

updates.

Once the process is complete the meter will return to the Home screen.

To watch a video on Adding Funds Click Here

Or visit pitneybowes.com/uk/support and search Adding funds to the DM50-DM60.

Return to Start

Pitney Bowes Quick ReferenceGuide December,2019 Page 6 of 12

Changing the Ink Cartridge 1. When the display shows ‘Add ink cartridge’, press Enter/yes.

2. When prompted, lift the top cover and press the unlock symbol on the

cartridge latch. Remove and discard the yellow packaging material.

3. Open the packaging for the ink cartridge and take off the protective

tape from the bottom.

4. Insert the ink cartridge. Insert the base of the cartridge first before

pushing the top back.

5. Press the ink cartridge latch down until it clicks and holds the

cartridge in place.

6. Close the top cover and press Enter/yes. When you see

‘IMPORTANT – is the ink cartridge installed?’ displayed, press

Enter/yes again.

The franking machine will now go through a set-up cycle which takes

up to 2 minutes.

Return to Start

Pitney Bowes Quick ReferenceGuide December,2019 Page 7 of 12

Printing Envelope Messaging

You can print Envelope Messaging alongside the postal indicia/frank.

lFrom the Home screen, press the down Review ▼ key until ‘Ad’

displays, then press Enter/yes.

lScroll to the required Graphic Ad/Text Ad using the Review ▼▲

keys, then press Enter/yes.

lYou return to the Home screen with the new item selected for

printing.

Note: Graphic Ads and Text Ads print in the same location and so cannot

be printed together.

Text Ads are only available on certain models.

To watch a video on Downloading Envelope Messaging Click Here.

Or visit pitneybowes.com/uk/support and search Downloading an envelope

message on the DM50-DM60

The Preset Feature

The Preset feature allows you to save values such as Class, Envelope

Message, etc. that the system returns to when it is turned on or after it

has been woken from sleep mode. Preset values can also be quickly

recalled with a few button presses.

To create a Preset:

Set the system to the Class, Envelope Messaging, etc. that you want

stored as described earlier in this guide.

lPress Options. Use the Review ▼▲ keys to scroll to ‘Change

Setup?’, then press Enter/yes.

lUse the Review ▼▲ keys to scroll to ‘Use Preset Setup?’, then

press Enter/yes.

lUse the Review ▼▲ keys to scroll to ‘Store new preset?’, then press

Enter/yes.

lPress no when the system displays “Review settings to be stored?”.

lAt the “Confirm store new preset” prompt, press Enter/yes.

lPress no when the system displays “View new preset?” and “Stay in

setup?”.

Your new preset is now stored.

To recall the Preset settings at any time:

lPress Options. Use the Review ▼▲ keys to scroll to ‘Recall

Preset?’, then press Enter/yes.

lYou return to the Home screen with all the Preset settings selected.

lIf “Turn Preset on? Y/N” prompt displays, press Enter/yes.

lIf “New postal rates since preset created” displays, press Enter/yes.

Return to Start

Pitney Bowes Quick ReferenceGuide December,2019 Page 8 of 12

Advancing the Date

You can temporarily advance the date printed to process mail in

advance of the posting date.

lPress Options. Use the Review ▼▲ keys to scroll to ‘Change date

and time settings?’, then press Enter/yes.

lIf necessary, use the Review ▼▲ keys to scroll to ‘Change printed

date?’, then press Enter/yes.

lUse the Review ▼▲ keys to select the date you require, then press

Enter/yes.

The system will set itself to the date selected.

Notes: Remember to reset the date to today’s date after processing

mail, using the procedure above.

lYou cannot set a date that has already passed.

lYou can advance a maximum of 30 days.

Selecting an Account

If your system has accounting turned on, you must select an account

before you can print postage.

lFrom the Home screen, Press Menu /Options key.

lPress the down Review ▼ key until ‘Change Account?’ displays,

then press Enter/yes.

lScroll to the required account using the Review ▼▲ keys, then

press Enter/yes.

lYou may now need to enter a password, if the account has password

protection.

You return to the Home screen with the account selected.

Return to Start

Pitney Bowes Quick ReferenceGuide December,2019 Page 9 of 12

Printer Maintenance

If lines are missing in the system prints, perform maintenance to clean

the print head nozzles.

IMPORTANT: Always ensure that your prints are clear and complete.

Poor prints may be rejected by Royal Mail.

The illustration above shows a bad print with missing lines. Only

approved ink should be used in the machine.

Clean printer nozzles:

lPress Menu/Options.

lUse the Review ▼▲ keys to scroll to ‘Use ink functions?’, then press

Enter/yes.

lUse the Review ▼▲ keys to scroll to ‘Clean printer nozzles?’, then

press Enter/yes.

Now print a Test Print (see opposite from When prompted).

Print a Test Print

lPress Menu/Options.

lUse the Review ▼▲ keys to scroll to ‘Use ink functions?’, then press

Enter/yes.

lUse the Review ▼▲ keys to scroll to ‘Clean printer nozzles?’, then

press Enter/yes.

When prompted, insert an envelope or label for test.

At the ‘Is test pattern OK?’ prompt:

If lines are missing, press no and the system will attempt to prime the

print head again. It will then ask for another test print.

If test print is OK, press yes to return to the Home screen and resume

normal operation.

Good test print - no missing lines in the centre of the test print

Poor test print - missing lines in the centre of the test print

If you continue to experience poor print quality, replace your ink

cartridge see Changing the Ink Cartridge.

Return to Start

Pitney Bowes Quick ReferenceGuide December,2019 Page 10 of 12

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