Phonak PilotOne II User manual
www.phonak.com
029-0311-02/2014-07/A+W © Phonak AG All rights reserved
User Guide
Phonak PilotOne II
Phonak AG
Laubisrütistrasse 28
CH-8712 Stäfa
Switzerland
32
1. Welcome 4
2. Description 5
3. Using Phonak PilotOne II 6
3.1 Inserting a new battery 6
3.2 Switching On/O 7
3.3 Holding PilotOne II 7
3.4 Changing hearing aid volume 8
3.5 Changing hearing aid program 8
3.6 Using the “Home” button 9
3.7 Understanding the indicator light 10
4. Troubleshooting 11
5. Compliance information 12
Contents
6. Service and Warranty 15
6.1 Local warranty 15
6.2 International warranty 15
6.3 Warranty limitation 16
7. Information and explanation of symbols 17
8. Important safety information 21
4 5
Your new PilotOne II is a quality product developed by
Phonak, one of the world�s leading companies in
hearing technology.
Read the user instructions thoroughly in order to benet
from all the possibilities your hearing system oers.
For further questions, please consult your hearing care
professional.
! Compatibility information:
Check your hearing aid compatibility with your
hearing care professional.
Phonak – life is on www.phonak.com
The intended use of the PilotOne II remote control is to
enable easy changes of your hearing aid programs and
volume.
The PilotOne II must be congured for your
hearing aids by your hearing care professional
before you can use it.
1. Welcome 2. Description
On/O slider
Volume up
Indicator light
Eyelet for keyring
lanyard
“Home” button
Program change
Volume down
Battery door
CE mark applied:
On
O
6 7
3.2 Switching On/Off
Use the slider to switch on or o.
3.3 Holding PilotOne II
Hold PilotOne II so that the
buttons are facing you.
Maximum operating
distance between
the hearing aids and
PilotOne II is 1 meter / 40".
3. Using Phonak PilotOne II
3.1 Inserting a new battery
Slide battery cover in
direction of the arrow
to remove it.
Insert new battery with
correct +/– position
(Alkaline 1.5 V, type AAA,
LR03 or AM4).
Secure battery cover by
sliding it back into place.
The mini-USB port cannot be used for battery
charging. Do not use rechargeable batteries.
3.4
3.5
8 9
3.4 Changing hearing aid volume
Press “+” to increase volume
Press “–” to decrease volume
If configured by your hearing
care professional
JPress and hold the volume
down button (2 sec) to
mute your hearing aids.
JPress and hold the volume
up button (2 sec) to
unmute again.
3.5 Changing hearing program
Each press of the program button
will switch your hearing aids
to the next available program.
3. Using Phonak PilotOne II
3.6 Using the “Home” button
Press the “Home” button
to return to the startup hearing
program and default volume levels
of your hearing aids.
Press and hold the home button (>2 sec) to activate your
main hearing program as configured by the hearing care
professional.
Hearing aids will beep to conrm chosen selection.
Changes are applied to both hearing aids at the
same time.
For information about your personal settings,
ask your hearing care professional to print your
PilotOne II instructions.
10
3.7 Understanding the indicator light
When switching PilotOne II on,
the indicator will switch on
for two seconds indicating that
PilotOne II is ready to use.
The indicator light remains on as long as a button is
pressed.
If the indicator does not blink when a button is
pressed, PilotOne II needs to be programmed rst
by the hearing care professional.
The indicator light will be either
green or red depending on the
battery status.
Green: Battery ok
Red: <10% left. Replace the battery
immediately
3. Using Phonak PilotOne II
11
No indicator light when a button is pressed:
JSwitch on PilotOne II
If the indicator light still does not blink while
switching on, replace the battery (see chapter 3.1).
Hearing aids do not respond to the PilotOne II
commands:
JMake sure your hearing aids are switched on and
worn correctly
JMake sure PilotOne II is switched on
JHold the PilotOne II closer to your hearing aids
JIf indicator light does not blink or blinks red while
pressing a button, replace the battery
If your hearing aids still do not respond, ask your
hearing care professional to re-program your
PilotOne II.
4. Troubleshooting
12 13
Declaration of conformity
Hereby Phonak AG declares that this Phonak product is in
compliance with the essential requirements of the
Medical Devices Directive 93/42/EEC as well as the Radio
and Telecommunications Terminal Equipment Directive
1999/5/EC. The full text of the declaration of conformity
can be obtained from the manufacturer or the local
Phonak representative whose address can be taken from
the list on http://www.phonak.com (worldwide locations).
Australia:
Supplier Code Number N15398
New Zealand:
Supplier Code Number Z1285
5. Compliance information
Notice 1:
This device complies with Part 15 of the FCC Rules and
with RSS-210 of Industry Canada. Operation is subject to
the following two conditions:
1) this device may not cause harmful interference, and
2) this device must accept any interference received,
including interference that may cause undesired
operation.
Notice 2:
Changes or modications made to this PilotOne II
not expressly approved by Phonak may void the FCC
authorization to operate this device.
Notice 3:
This device has been tested and found to comply with the
limits for a Class B digital device, pursuant to Part 15
of the FCC Rules and ICES-003 of Industry Canada. These
limits are designed to provide reasonable protection
against harmful interference in a residential installation.
This device generates, uses and can radiate radio
frequency energy and, if not installed and used
in accordance with the instructions, may cause harmful
interference to radio communications.
14 15
However, there is no guarantee that interference will
not occur in a particular installation. If this device does
cause harmful interference to radio or television
reception, which can be determined by turning the
equipment o and on, the user is encouraged to
try to correct the interference by one or more of the
following measures:
JReorient or relocate the receiving antenna.
JIncrease the separation between the device and
receiver.
JConnect the device into an outlet on a circuit
dierent from that to which the receiver is
connected.
JConsult the dealer or an experienced radio/TV
technician for help.
5. Compliance information 6. Service and Warranty
6.1 Local warranty
Please ask the hearing care professional, where you
purchased your device, about the terms of the local
warranty.
6.2 International warranty
Phonak oers a one year limited international warranty,
valid as of the date of purchase. This limited warranty
covers manufacturing and material defects. The warranty
only comes into force if proof of purchase is shown.
The international warranty does not aect any legal rights
that you might have under applicable national legislation
governing sale of consumer goods.
16 17
6.3 Warranty limitation
This warranty does not cover damage from improper
handling or care, exposure to chemicals, immersion
in water or undue stress. Damage caused by third parties
or non-authorized service centers renders the warranty
null and void.
Serial number:
Date of purchase:
Authorized hearing care professional (stamp/signature):
7. Information and explanation of
With the CE symbol, Phonak AG
conrms that this Phonak product
meets the requirements of the
Medical Devices Directive 93/42/
EEC as
well as the R&TTE Directive
1999/5/EC
This symbol indicates that the
products described in these user
instructions adhere to the re-
quirements for an applied part
of Type B of EN 60601-1. The
surface of the device is specied
This symbol indicates that it is
important for the user to read and
take into account the relevant
information in this user guide.
6. Service and Warranty
18 19
Important information for handling
and product safety.
This symbol indicates that it is
important for the user to pay
attention to the relevant warning
notices in these user guides.
EMC and radio communications
The device is designed such that
it functions without problems or
restrictions if used as intended,
Operating
conditions
Temperature transport and sto-
rage: –20° to +60° Celsius
(–4° to +140° Fahrenheit).
Temperature operation:
0° to +40° Celsius
(+32° to +104° Fahrenheit).
7. Information and explanation of symbols
Keep dry
Humidity transportation and
storage: up to 90% (non conden-
sing).
Humidity operation:
<95% (non condensing).
Atmospheric pressure: 200 hPA
to 1500 hPA.
Indicates the medical device
manufacturer, as dened in EU
Directive 93/42/EEC.
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