Philips AT 9500 User manual
CarePartner®Telephone
With Reminders
Model 9500 User’s Manual
Black and white version
For use with newsprint and other one-color applications.
1 x ‘P’ height
1 x ‘P’ height
1 x ‘P’ height
1 x ‘P’ height
1 x ‘P’ height
1 x ‘P’ height
Philips wordmark
and Lifeline
K100
Table of Contents
5 The CarePartner Telephone with Reminders
6 VoiceAssist®
8 CarePartner Telephone Features
9 Using Your Medical Alert Service When You Need Help
11 Using the Inactivity Timer (optional)
12 The Reminder Message
13 Using Your CarePartner Telephone Features
16 Care and Maintenance
17 Accessories forYour CarePartner Telephone with Reminders
18 Batteries and Service
19 Troubleshooting Guide
Model 9500 User’s Manual4
Congratulations on your choice of the Philips Lifeline CarePartner Telephone
with Reminders. For over 30 years, Philips Lifeline has been North America’s
leading provider of medical alert products and services, and currently we are
helping hundreds of thousands of people across the United States and Canada
enhance their independence and quality of life.
The CarePartner Telephone
with Reminders
The CarePartner Telephone with Reminders is a full-featured telephone that
incorporates the benets of a medical alert service with reminder message
functionality.This User’s Manual is an easy-to-follow instructional guide that
contains all of the information you will need to operate your CarePartner
Telephone.
Enhanced Telephone Features
The CarePartner Telephone is equipped with features that enhance daily
communication.
• Large, high-contrast push buttons for easy dialing and feature access.
• Lighted keypad for night-time use.
• Speakerphone for hands-free conversation.
• Volume controls for handset, speakerphone and ringer.
• Enunciated dialing feature announces each number as it is pressed to ensure
correct dialing.
• Memory dial keys for quick and convenient dialing.
NOTE
Before you attempt to
use the CarePartner
Telephone, please read this
manual thoroughly and
refer to the CarePartner
Telephone with Reminders
Installation Manual as
needed.
Model 9500 User’s Manual 5
CarePartner Telephone Features
The CarePartner Telephone with Reminders allows you to call for help 24 hours a
day by pressing your Personal Help Button.
• When pressed, the lightweight, waterproof Personal Help Button signals the
CarePartner Telephone to call for help.
• VoiceAssist claries the operation of the CarePartner Telephone.
• 12 or 24-hour programmable Inactivity Timer noties the Response Center if you
have not reset within the selected time period.
• Red HELP button, when pressed, transmits a help signal to the Response Center.
• Yellow RESET button pressed by a responder signals that help has arrived.
• 24-hour rechargeable battery back-up ensures protection in the event of a power
failure.
Reminder Features
The CarePartner Telephone with Reminders can be programmed with up to six
user-recorded voice messages that can be set to play at specied times.There are
three different types of reminders:
•Daily reminders play once every day.
•Weekly reminders play once a week.
•One-time reminders play only once.
NOTE
Reminders can be
programmed from the
subscriber’s home or from
a remote location such as
a caregiver’s home, nurse’s
ofce or doctor’s ofce.
For instructions on how
to program reminders,
see the CarePartner
Telephone with Reminders
Installation Manual.
Instructions on how to
respond to a reminder are
included in this manual.
Model 9500 User’s Manual6
VoiceAssist
The CarePartner Telephone with Reminders is equipped with VoiceAssist, a friendly,
reassuring voice that claries the operation of the CarePartner Telephone and
makes it easy to use.
Help Alarms
Situation Message Played
When you press either
your Personal Help Button
or the red HELP button
“Help call in progress…
please wait!”
Time and Date Announcement
VoiceAssist announces the correct time and day of the week each time you press
the yellow RESET button.
Enunciated Dialing Prompts (optional)
VoiceAssist has the capability to announce each number as it is pressed. With
this enunciated dialing feature, you can be sure that you are dialing correctly.
To turn the enunciated dialing prompts on or off, use the following
instructions:
Action Instructions
To turn the enunciated
dialing prompts ON
To turn the enunciated
dialing prompts OFF
With the handset on-hook,
press: Star (*), 3, 1, 1
With the handset on-hook,
press: Star (*), 3, 0, 0
Smoke Alarm (optional Smoke Detector)
Situation Message Played
Smoke Detector
is activated
“Smoke alarm…press yellow RESET
to cancel” (ONLY IF RESPONSE IS
NOT NEEDED)
Model 9500 User’s Manual 7
Monthly Check-in Feature
The monthly check-in feature reminds you to test your CarePartner Telephone
and Personal Help Button.
If you have not pressed your Personal Help Button to contact the Response
Center for 30 consecutive days, VoiceAssist will announce a gentle reminder
when you press the RESET button or hang up the telephone.
VoiceAssist Message What the Message Means
“Time to test your
Lifeline. Please press the
Lifeline button you are
wearing.”
Inactivity Timer (optional)
Situation Message Played
When you lift the
Timer switch to
the AWAY position
When you push the
Timer switch down
(“AWAY” is not showing)
When the Inactivity
Timer has expired
“Away”
“Welcome home”
“Please press yellow RESET”
Press your Personal Help Button to
make your monthly check-in call to
the Response Center.
Model 9500 User’s Manual8
CarePartner Telephone Features
Power Switch
Turns your medical alert and telephone features on
and off.The power switch must be on at all times to
receive the benets of your Lifeline Service.
Personal Help Button
Signals your CarePartner Telephone
to dial the Response Center when
pressed.
Antenna
Receives “help” signals
from your Personal Help
Button. Do not remove
or substitute any other
antenna.
Inactivity Timer
If you are using this
feature, leave down when
home. Lift up to the
“AWAY” position when
you are away from home
for more than a few
hours.
Yellow Reset Button
Pressed by a responder
after he or she arrives at
your home in response to
a“help” signal. This tells
the Response Center that
help has arrived.
Red help button
Sends a “help” signal to
the Response Center
when pressed.
Model 9500 User’s Manual 9
Using Your Medical Alert Service
When You Need Help
Follow this simple procedure if you ever need assistance.To initiate a call into the
Response Center, your CarePartner Telephone with Reminders must be installed
properly and your Personal Help Button must be pressed within range of your
CarePartner Telephone.
STEP 1: Press your Personal Help
Button.
Press your Personal Help Button or the
red HELP button on the side of your
CarePartner Telephone.Your CarePartner
Telephone will beep and VoiceAssist will
clarify that a help call is being placed to the
Response Center.
STEP 2: The Response Center receives
your call.
A Lifeline Response Associate receives your
call and will speak to you through the built-
in speakerphone and send the appropriate
responder. If you are out of voice range, or
if you cannot speak, help will automatically
be sent.
Important
Your Personal Help Button has a unique code that ensures that it will
activate the CarePartner Telephone with Reminders. If your Personal
Help Button must be replaced, contact your Lifeline service provider.
Model 9500 User’s Manual10
Important
Monthly Check-in Call: At least once a month you should conduct
a Monthly Check-in Call to ensure that your Personal Help Button and
CarePartner Telephone are functioning properly.To do this, simply press
your Personal Help Button and wait for the Response Center to contact
you.Tell the Response Center that you are conducting a Monthly Check-
in Call and do not need assistance. Be sure to tell the Response Center
of any changes to your household or responder information.
STEP 3: Help arrives.
When your responder arrives, he or she
presses the ashing yellow RESET button.
This tells the Response Center that help has
arrived.The Lifeline Response Associate will
contact you to see if additional assistance is
needed.
If you accidently press your Personal Help
Button or are conducting a check-in call,
wait for the Lifeline Response Associate to
contact you, then tell them that you do not
need assistance.
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