Philips Sonicare AirFloss User manual
My Philips Sonicare AirFloss is less powerful
If you find that your Philips Sonicare AirFloss is becoming less powerful than before, below you
will find the cause and solution on how you can fix this.
The AirFloss nozzle and reservoir vent is clogged or dirty
If the AirFloss becomes clogged, it is important to clean the inside and outside of the nozzle, as
well as the reservoir vent.
To clean the nozzle, follow the steps below:
1. Remove the AirFloss nozzle from the handle
2. Rinse the nozzle with warm water. We advise you to clean it after each use to eliminate
the residue
To clean the reservoir vent, follow the steps below:
There is a small vent in the reservoir door opening (where you put the water/mouthwash) to let
air in as water is drawn out. If the vent is clogged or dirty, it will reduce and eventually stop the
water flow from coming out of the nozzle.
1. Take a damp/moist paper towel or cotton swab
2. Wipe along the inside edge of the reservoir door opening, especially on the top area
3. Rinse well with cold tap water and ensure that there is no debris/dust left
Note: Ensure that there is no debris from paper towels or cotton swabs inside the reservoir area.
Still have questions? Please contact our Consumer Care Agents for further assistance.
The AirFloss produces a burst of air but no
water/mouthwash comes out
If your Philips Sonicare AirFloss is discharging air but no water/mouthwash is coming out, you
can find a few tips on how you can solve this issue below.
Hold the handle in an upright position
When using your Sonicare AirFloss, it is important to hold the handle in an upright position.
Tilting the handle horizontally can block the water from getting into the nozzle.
Empty the reservoir and refill
If you have not used the device for a while, follow the steps below:
1. Empty the reservoir and refill with lukewarm water
2. Turn on the AirFloss by pressing the power button
3. Press the burst activation button until water comes out of the nozzle
Tip: Use the 3-burst mode setting to speed up this process
Note: If you are planning to not use your AirFloss for a while, we recommend emptying the
reservoir when storing.
My Philips Sonicare Fill & Charge is not
filling my AirFloss completely
Are you using Philips Sonicare Fill & Charge to fill your AirFloss? If you find that the Fill &
Charge is not filling your AirFloss fully, follow our solutions below.
AirFloss handle is not placed properly
It is important that you place your AirFloss handle properly in order for it to charge. Below you
will find step by step instructions for checking if it is placed properly:
1. Check that the reservoir door on your Sonicare AirFloss is fully closed
2. Place the AirFloss handle into the Fill & Charge station holder with the AirFloss
reservoir door facing towards the middle of the Fill & Charge station. The Philips
Sonicare logo should be facing outwards (towards you)
3. Push the AirFloss handle down, making sure that the handle is touching the bottom of the
charger. It is not placed correctly if you do not see the curved line facing down (under
the Philips Sonicare logo)
4. If you still see the curved line facing down while on the Fill & Charge station, simply
press the handle down more into the charger to ensure it is fully inserted and connected
Tip: If you see bubbles rising from the bottom of the Fill & Charge station, it indicates that you
AirFloss is filling correctly.
My Philips Sonicare AirFloss handle needs
frequent recharging
If you find that you need to recharge your Philips Sonicare AirFloss frequently, check out our
tips below on how you can fix this.
Charging your AirFloss
If this is your first time using the AirFloss, it is important to charge it for 24 hours before using.
Another tip to ensure that your AirFloss stays charged, leave it on the charger when not in use.
Leaving it on the charger will not damage your AirFloss.
Note: When it is fully charged, AirFloss has an operating time of up to 2 weeks (or 14 uses).
Note: When the charge indicator flashes yellow, the battery is low and needs to be recharged
(fewer than 3 uses left).
If this does not solve the issue, please contact us for further assistance.
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