Panasonic KX-VC500 User manual

Operating Manual

HD Visual Communication Unit

Model No. KX-VC500

Document Version: 2011-02

In this manual, the suffix of each model number (e.g., KX-VC500NA) is omitted unless necessary.

Thank you for purchasing a Panasonic HD Visual Communication Unit.

Please read this manual carefully before using this product and save this manual for future use.

KX-VC500: Software File Version 2.20 or later

Introduction

Feature Highlights

DCE

Video camera

Display

Microphone

Router

Internet

Router

Microphone

Video camera

Display

*1 DCE: Data Circuit-terminating Equipment

Lifelike Visual Communication

You can experience lifelike visual communication with smooth, high-quality video and clear stereo*2 sound.

*2 If using 2 or more microphones, stereo output can be enabled through system settings (only when Boundary

Microphones are connected) (Page 79).

Simply Operated Visual Communication

You can easily begin a video conference call by pressing the unit’s One-Touch Connection button followed by

the Start button (Page 32).

Home Electronics-style Remote Control Operation and Simple, Easy to

Understand Graphical User Interface

You can make settings and perform operations using familiar remote control operations and a simple, easy to

understand interface.

Stabilized Communication Quality

In periods of network congestion, automatic packet transmission rate quality control prevents packet loss to

maintain a video conference call’s image and sound quality. This allows visual communication with stabilized

communication quality even over an internet connection.

2 Operating Manual Document Version 2011-02

Introduction

Selectable Video Source

By connecting your computer or video camera to the unit, you can show your computer’s screen or video

camera image to video conference call participants (Page 55, Page 59).

Encrypted Communication

Packets sent for video conference calls can be encrypted to prevent packet leaks, tampering, or

eavesdropping.

Enhanced Features through the Use of Activation Keys

By using an activation key (sold separately), you can enable connection to MCUs (multipoint control units) and

non-Panasonic video conference systems (Page 67). Features enabled through activation keys are available

even after an initialization (Page 89). For details about the activation key, contact your dealer.

Connection to non-Panasonic Video Conference Systems

You can connect to a non-Panasonic video conference system and have a 2-party video conference call.*3 This

feature must be enabled with an activation key (Page 68, Page 89).*4

*3 For details about the types of non-Panasonic video conference systems you can connect to, contact your

dealer.

*4 Communication cannot be encrypted when you connect to a non-Panasonic video conference system.

Instead, connect over an intranet or via a VPN.

MCU Connection

By connecting to an MCU (multipoint control unit), you can make video conference calls with 5 parties or

more.*5 This feature must be enabled with an activation key (Page 69, Page 89).*6

*5 For details about the types of MCUs you can connect to, contact your dealer.

*6 Communication cannot be encrypted when you connect to an MCU. Instead, connect over an intranet or via

a VPN.

Document Version 2011-02 Operating Manual 3

Introduction

Trademarks

•HDMI is a trademark or registered trademark of HDMI Licensing LLC in the United States and other

countries.

•This product is licensed under the AVC Patent Portfolio License. This license permits the end user to

perform, for personal and non-commercial use, only the following actions:

–Encode video in compliance with the AVC Standard (below, "AVC Video").

–Decode AVC Video that was encoded by a consumer engaged in both personal and non-commercial

activity.

–Decode AVC Video obtained from a video provider licensed to provide AVC Video.

Additional information may be obtained from MPEG LA, LLC. See http://www.mpegla.com.

•All other trademarks identified herein are the property of their respective owners.

Open Source Software

Parts of this product use Open Source Software supplied based on the conditions of the Free Software

Foundation’s GPLs and/or LGPLs and other conditions. Relevant conditions apply to this software. Therefore,

please read license information about GPLs and LGPLs, and information about other Open Source Software

in the included CD-ROM before using this product. Also, some software parts of this product are licensed under

the MOZILLA PUBLIC LICENSE (MPL). At least three (3) years from delivery of products, Panasonic will give

to any third party who contacts us at the contact information provided below, for a charge of no more than the

cost of physically distributing source code, a complete machine-readable copy of the corresponding source

code and the copyright notices covered under GPL, LGPL, and MPL. Please note that software licensed under

GPL, LGPL, and MPL is not under warranty.

Contact Information

http://www.panasonic.net/

4 Operating Manual Document Version 2011-02

Introduction

Precaution

Notice for users in California

This product contains a CR coin cell lithium battery that

contains perchlorate material—special handling may

apply.

See www.dtsc.ca.gov/hazardouswaste/perchlorate

Document Version 2011-02 Operating Manual 5

Introduction

Table of Contents

For Your Safety ........................................................................................9

For Your Safety .................................................................................................................9

Before Operation ....................................................................................13

Notes about Operation ...................................................................................................13

Data Security ...................................................................................................................14

Privacy and Right of Publicity .......................................................................................14

Federal Communications Commission Requirements ................................................15

Preparation .............................................................................................16

Part Names and Usage ...................................................................................................16

Main Unit (Front) ............................................................................................................16

Main Unit (Back) .............................................................................................................17

Remote Control ..............................................................................................................18

Boundary Microphone (Optional Accessory) ..................................................................19

LED Patterns ..................................................................................................................20

Screen Standby ..............................................................................................................20

Connecting the Unit ........................................................................................................22

Turning the Power On/Off ..............................................................................................26

Screen Display ................................................................................................................27

Home Screen (Idle Screen) ............................................................................................27

Menu Screen (Idle Screen) ............................................................................................28

Video Conference Call Screen .......................................................................................29

Starting a Video Conference .................................................................31

Making a Video Conference Call ....................................................................................31

Calling Using Speed Dial (2-party Conference/3-party Conference/4-party

Conference) ....................................................................................................................31

Calling from the Contact List (2-party Conference/3-party Conference/4-party

Conference) ....................................................................................................................34

Calling by Entering an IP Address ..................................................................................36

Calling from the Call History ...........................................................................................38

Answering a Video Conference Call ..............................................................................41

Changing the Screen Layout ................................................................43

Changing the Screen Layout during a 2-party Video Conference Call ......................43

Changing the Screen Layout during a 3-party Video Conference Call ......................45

Changing the Screen Layout during a 4-party Video Conference Call ......................48

Adjusting the Volume and Tone ...........................................................51

Adjusting the Volume .....................................................................................................51

Muting the Microphone ...................................................................................................52

Reducing Microphone Noise ..........................................................................................53

Adjusting the Tone ..........................................................................................................54

Displaying Other Video Sources ..........................................................55

Displaying a Computer’s Screen ...................................................................................55

Displaying the Sub Video Camera’s Image ..................................................................59

Displaying the Connection Status ........................................................64

Displaying the Connection Status .................................................................................64

Displaying Unit Information ...........................................................................................65

6 Operating Manual Document Version 2011-02

Table of Contents

About Enhanced Features .....................................................................67

Activating Enhanced Features .......................................................................................67

Overview of Activation Keys ...........................................................................................67

Enabling Connection to Non-Panasonic Video Conference Systems ............................68

Enabling Connection to an MCU ....................................................................................69

Contacts and Settings ...........................................................................71

Adding Contacts to the Contact List .............................................................................71

Registering a New Contact .............................................................................................71

Editing Contact Information ............................................................................................72

Deleting a Contact ..........................................................................................................72

Registering a Contact from the Call History ...................................................................73

Changing System Settings .............................................................................................75

Setting the Unit Name ....................................................................................................75

Setting the Date and Time ..............................................................................................75

Making Network Settings ................................................................................................75

Making Sound Settings ..................................................................................................76

Making Connection Settings ...........................................................................................77

Display Unit Information .................................................................................................78

Setting the MIC Position .................................................................................................79

Making Remote Control Settings ....................................................................................81

Performing a Network Test .............................................................................................82

Performing Self Diagnosis ..............................................................................................83

Performing Remote Maintenance ...................................................................................84

Making Administrator Menu Settings ............................................................................84

Logging in to the Administrator Menu .............................................................................84

Making Language Settings .............................................................................................85

Making Encryption Settings ............................................................................................85

Making Software Update Settings ..................................................................................86

Updating Software ..........................................................................................................87

Making Screen Standby Settings ...................................................................................88

Making Administrator Password Settings .......................................................................88

Performing System Initialization .....................................................................................89

Activating Enhanced Features .......................................................................................89

Making Local Site Settings .............................................................................................91

Registering a Local Site .................................................................................................91

Selecting a Local Site .....................................................................................................92

Editing Local Site Information .........................................................................................93

Deleting Local Site Information ......................................................................................93

Input ........................................................................................................94

Inputting Letters and Numbers ......................................................................................94

Miscellaneous .........................................................................................99

Changing the Remote Control Batteries .......................................................................99

Cleaning the Unit ...........................................................................................................100

Additional Information .........................................................................101

Troubleshooting ............................................................................................................101

Basic Operation ............................................................................................................101

Audio ............................................................................................................................105

System Settings ...........................................................................................................106

If These Messages Appear ..........................................................................................107

Miscellaneous ...............................................................................................................112

Document Version 2011-02 Operating Manual 7

Table of Contents

Specifications .......................................................................................113

System Specifications ..................................................................................................113

Index............................................................................................................114

8 Operating Manual Document Version 2011-02

Table of Contents

For Your Safety

To prevent personal injury and/or damage to property,

be sure to observe the following safety precautions.

The following symbols classify and describe the

level of hazard and injury caused when this unit is

operated or handled improperly.

WARNING

Denotes a potential hazard that could result in

serious injury or death.

CAUTION

Denotes a hazard that could result in minor injury or

damage to the unit or other equipment.

The following types of symbols are used to classify

and describe the type of instructions to be

observed. (The following symbols are examples.)

This symbol is used to alert users to a specific

operating procedure that must not be performed.

This symbol is used to alert users to a specific

operating procedure that must be followed in order

to operate the unit safely.

WARNING

General

Follow all warnings and instructions

marked on the unit.

Power and Ground Connection

The power source voltage of this unit is

listed on the nameplate. Only plug the

unit into an AC outlet with the proper

voltage. If you use a cord with an

unspecified current rating, the unit or

plug may emit smoke or become hot to

the touch.

Do not connect the unit to the AC outlet,

AC extension cords, etc., in a way that

exceeds the power rating of, or does not

comply with the instructions provided

with, the AC outlet, AC extension cords,

etc.

To ensure safe operation the power cord

supplied must be inserted into a

standard three-prong AC outlet which is

effectively grounded through the normal

wiring.

The fact that the equipment operates

satisfactorily does not imply that the

power point is grounded and that the

installation is completely safe. For your

safety, if in any doubt about the effective

grounding of the power point, consult a

qualified electrician.

Plug the power cord firmly into an AC

outlet. Otherwise, it can cause fire or

electric shock.

Do not pull, bend, rest objects on, or

chafe the power cord and plug. Damage

to the power cord or plug can cause fire

or electric shock.

Document Version 2011-02 Operating Manual 9

For Your Safety

To prevent fires, electric shock, injury, or

damage to the unit, be sure to follow

these guidelines when performing any

wiring or cabling:

a. Before performing any wiring or

cabling, unplug the unit’s power cord

from the outlet. After completing all

wiring and cabling, plug the power

cord back into the outlet.

b. Do not place any objects on top of

the cables connected to the unit.

c. When running cables along the floor,

use protectors to prevent the cables

from being stepped on.

d. Do not run any cables under

carpeting.

Do not attempt to repair the power cord,

or plug. If the power cord or plug is

damaged or frayed, contact an

authorized service representative for a

replacement.

Ensure that the plug connection is free

of dust. In a damp environment, a

contaminated connector can draw a

significant amount of current that can

generate heat, and eventually cause fire

if left unattended over an extended

period of time.

Stop operation immediately if the unit

emits smoke, excessive heat, abnormal

smell or unusual noise. These conditions

can cause fire or electric shock.

Immediately turn the unit off, and unplug

the power cord, and contact your dealer

for service.

Do not connect or disconnect the AC

plug with wet hands. Danger of electric

shock exists.

When disconnecting the unit, grasp the

plug instead of the cord. Pulling on a

cord forcibly can damage it, and cause

fire or electric shock.

During thunderstorms, do not touch the

unit and plug. It may cause an electric

shock.

Operating Safeguards

Do not disassemble this unit. Only

qualified personnel should service this

unit. Disassembling the unit may expose

you to dangerous voltages or other risks.

Incorrect reassembly can cause electric

shock.

Do not alter the unit or modify any parts.

Alteration or modification can cause fire

or electric shock.

If metal fragments or water gets into the

unit, turn the unit off and unplug the unit

immediately. Contact your dealer for

service. Operating the contaminated unit

can cause fire or electric shock.

Do not insert objects of any kind into this

unit, as they may touch dangerous

voltage points or short out parts that

could result in a fire or electric shock.

Do not use a unit in the vicinity of a gas

leak to report the leak.

Do not place the remote control in

microwave ovens or on induction

cookware.

Clean the AC plug periodically with a

soft, dry cloth to remove dust and other

debris.

Do not use the supplied power cord with

any other device. It may cause fire or

electric shock.

Never open or remove unit covers that

are screwed with screws. A high-voltage

component can cause electric shock.

10 Operating Manual Document Version 2011-02

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