Panasonic KX-VC300 User manual

Model No.

KX-VC300/KX-VC600

User Manual

In this manual, the suffix of each model number (e.g., KX-VC600XX) is omitted unless necessary.

Thank you for purchasing this Panasonic product.

Please read this manual carefully before using this product and save this manual for future use.

KX-VC300/KX-VC600: Software File Version 3.00 or later

HD Visual Communication Unit

Introduction

Feature Highlights

DCE

Video camera

Display

Microphone

Router

Internet

Router

Microphone

Video camera

Display

*1 DCE: Data Circuit-terminating Equipment

Lifelike Visual Communication

You can experience lifelike visual communication*1 with smooth, high-quality video and clear stereo*2 sound.

*1 If you are using the KX-VC300, sending images in Full HD can only be done by purchasing an activation key card (KX-VCS401) to

activate this feature (Page 115).

*2 If using 2 or more Digital Boundary Microphones, stereo output can be enabled through system settings (Page 97). When using

Digital Boundary Microphones and an Analogue Boundary Microphone together, stereo output may be unavailable depending on the

connection configuration (Page 25, Page 26).

Home Electronics-style Remote Control Operation and Simple, Easy to

Understand Graphical User Interface

You can make settings and perform operations using familiar remote control operations and a simple, easy to

understand interface.

Stabilised Communication Quality

In periods of network congestion, automatic packet transmission rate quality control prevents packet loss to

maintain a video conference call’s image and sound quality. This allows visual communication with stabilised

communication quality even over an Internet connection.

Remote Video Camera Operation via Remote Control

You can move your own video camera up, down, left, and right as well as zoom in and out (Page 57). You

can also register up to 9 preset patterns of video camera direction and zoom level which allows you to easily

2 User Manual

Introduction

change the video camera’s direction and zoom level by selecting a preset (Page 59, Page 61). Additionally,

you can also use your remote control to control the other party’s video camera.*1

*1 To be able to control another party’s video camera, settings must be configured on the other party’s unit (Page 101).

Selectable Video Source

By connecting your computer or video camera to the unit, you can show your computer’s screen or video

camera image to video conference call participants (Page 72, Page 78).

Encrypted Communication

Packets sent for video conference calls can be encrypted to prevent packet leaks, tampering, or

eavesdropping.

KX-VC Series NAT Traversal Service

"KX-VC Series NAT Traversal Service" is a service that allows you to easily and affordably set up and operate

a communication environment for the HD Visual Communication Unit.*1*2 Also, complicated router configuration

is unnecessary, which allows even people who are not network administrators set up a communication

environment. Furthermore, you can assign the unit a unique number (Terminal ID), which allows the unit to be

called not by IP address, but with the unique 7-digit number. This means communication can be initiated as if

calling a telephone. Communication can also be encrypted, so that you can communicate over the Internet

safely and securely.

For details about KX-VC Series NAT Traversal Service, refer to the following web site:

http://panasonic.net/psn/products/hdvc/nat_traversal/index.html

*1 This service may be unavailable depending on the country/area of use. For details, contact your dealer.

*2 This service may be unavailable depending on your router’s type or your Internet connection environment. For details, contact your

dealer.

Making Video Conference Calls via SIP Server

By using a SIP server, you can establish video conference calls not just by IP address, but also by specifying

a SIP URI (SIP user name@SIP domain name) instead. If the other party uses the same SIP domain name

as you, you can make a video conference call by specifying only the SIP user name (Page 109). For information

about supported SIP servers, contact your dealer.

Enhanced Features through the Use of Activation Keys

By using an activation key (sold separately), you can upgrade the features of the KX-VC300 (Page 85). After

you upgrade the features, the KX-VC300 can initiate 3-party/4-party video conference calls and send images

in Full HD resolution. Features enabled through activation keys are available even after performing a system

initialisation (Page 115). For details about the activation key, contact your dealer.

Connection to non-Panasonic Video Conference Systems

You can connect to a non-Panasonic video conference system and have a 2-party video conference call

(Page 46).*1

*1 For details about the types of non-Panasonic video conference systems you can connect to, contact your dealer.

User Manual 3

Introduction

MCU Connection

By connecting to an MCU (multipoint control unit), you can make multiple-party video conference calls with 5

or more parties, rather than the normal maximum of 4 parties (Page 47).*1

*1 For details about the types of MCUs you can connect to, contact your dealer.

4 User Manual

Introduction

Trademarks

•HDMI is a trademark or registered trademark of HDMI Licensing LLC in the United States and other

countries.

•Polycom® is a trademark owned by Polycom, Inc. in the US and other countries.

•All other trademarks identified herein are the property of their respective owners.

Licences

•This product is licensed under the AVC Patent Portfolio License. This license permits the end user to

perform, for personal and non-commercial use, only the following actions:

–Encode video in compliance with the AVC Standard (below, "AVC Video").

–Decode AVC Video that was encoded by a consumer engaged in both personal and non-commercial

activity.

–Decode AVC Video obtained from a video provider licensed to provide AVC Video.

Additional information may be obtained from MPEG LA, LLC. See http://www.mpegla.com.

•This product incorporates G.722.1 and G.722.1 Annex C licensed by Polycom®.

•This product incorporates Qt library licenced by Digia Plc. Please read "EULA" of system settings of this

product.

Open Source Software

Parts of this product use Open Source Software supplied based on the conditions of the Free Software

Foundation’s GPLs and/or LGPLs and other conditions. Relevant conditions apply to this software. Therefore,

please read license information about GPLs and LGPLs, and "License Info." of system settings of this product

before using this product. Also, some software parts of this product are licensed under the MOZILLA PUBLIC

LICENSE (MPL). At least three (3) years from delivery of products, Panasonic will give to any third party who

contacts us at the contact information provided below, for a charge of no more than the cost of physically

distributing source code, a complete machine-readable copy of the corresponding source code and the

and MPL is not under warranty.

Contact Information

http://www.panasonic.net/corporate/global_network/

Miscellaneous

About the Screen Shots and Illustrations in this Manual

The screen shots, illustrations and descriptions in this manual are based on using the KX-VC600. If you are

using the KX-VC300, please note that some displayed features will not be available for your model.

The software used in this product uses source code from Radvision Ltd.

the Software and documentation are owned by RADVISION and are protected by United States copyright laws,

other applicable copyright laws and international treaty provisions. RADVISION and its suppliers retain all rights

not expressly granted.

User Manual 5

Introduction

Table of Contents

For Your Safety ........................................................................................9

For Your Safety .................................................................................................................9

Before Operation ....................................................................................13

Notes about Operation ...................................................................................................13

Data Security ...................................................................................................................14

Privacy and Right of Publicity .......................................................................................14

Precaution ...............................................................................................15

Precaution ........................................................................................................................15

Preparation .............................................................................................17

Accessory Information ...................................................................................................17

Part Names and Usage ...................................................................................................18

Main Unit (Front) ............................................................................................................18

Main Unit (Back) .............................................................................................................19

Remote Control ..............................................................................................................21

Boundary Microphone (Optional Accessory) ..................................................................22

LED Patterns ..................................................................................................................23

Screen Standby ..............................................................................................................23

Connecting the Unit ........................................................................................................24

Turning the Power On/Off ..............................................................................................29

Screen Display ................................................................................................................30

Home Screen (Idle Screen) ............................................................................................30

Menu Screen (Idle Screen) ............................................................................................32

Video Conference Call Screen .......................................................................................33

Starting a Video Conference .................................................................35

Making a Video Conference Call ....................................................................................35

Calling Using Speed Dial (2-party Conference/3-party Conference/4-party

Conference) ....................................................................................................................35

Calling from the Contact List (2-party Conference/3-party Conference/4-party

Conference) ....................................................................................................................38

Calling by Entering an Address Directly .........................................................................40

Calling from the Call History ...........................................................................................42

Answering a Video Conference Call ..............................................................................45

Connecting to a Non-Panasonic Video Conference System ......................................46

Connecting to an MCU ....................................................................................................47

Changing the Screen Layout ................................................................49

Changing the Screen Layout during a 2-party Video Conference Call ......................49

Changing the Screen Layout during a 3-party Video Conference Call ......................51

Changing the Screen Layout during a 4-party Video Conference Call ......................54

Controlling a Video Camera ..................................................................57

Controlling a Video Camera ...........................................................................................57

Registering a Preset .......................................................................................................59

Recalling a Registered Preset ........................................................................................61

Changing Video Camera Settings .................................................................................62

Adjusting the Volume and Tone ...........................................................67

Adjusting the Volume .....................................................................................................67

6 User Manual

Table of Contents

Muting the Microphone ...................................................................................................68

Reducing Microphone Noise (KX-VC600 only) .............................................................70

Adjusting the Tone ..........................................................................................................71

Displaying Other Video Sources ..........................................................72

Displaying a Computer’s Screen ...................................................................................72

Displaying the Sub Video Camera’s Image ..................................................................78

Displaying the Connection Status ........................................................82

Displaying the Connection Status .................................................................................82

Displaying Unit Information ...........................................................................................83

About Enhanced Features .....................................................................85

Activating Enhanced Features .......................................................................................85

Overview of Activation Keys ...........................................................................................85

Enabling Multiple-Party Video Conference Calls (KX-VC300 only) ................................85

Enabling the Sending of Images in Full HD Resolution (KX-VC300 only) ......................85

Contacts and Settings ...........................................................................86

Adding Contacts to the Contact List .............................................................................86

Registering a New Contact .............................................................................................86

Editing Contact Information ............................................................................................87

Deleting a Contact ..........................................................................................................88

Registering a Contact from the Call History ...................................................................88

Changing System Settings .............................................................................................90

Setting the Unit Name ....................................................................................................90

Setting the Date and Time ..............................................................................................91

Making Network Settings ................................................................................................91

Making Connection Settings ...........................................................................................92

Making Screen Standby Settings ...................................................................................95

Making Sound Settings ..................................................................................................96

Setting the MIC Position (KX-VC600 only) .....................................................................96

Making Remote Control Settings ....................................................................................99

Making Language Settings ...........................................................................................100

Making Multicast Setting ..............................................................................................101

Changing Video Camera Settings ................................................................................101

Performing System Maintenance ................................................................................102

Display Unit Information ...............................................................................................102

Checking Enhanced Features ......................................................................................102

Performing a Network Test ...........................................................................................102

Performing Self Diagnosis ............................................................................................103

Performing Remote Maintenance .................................................................................104

Displaying the Licence Information ..............................................................................104

Displaying the End-User Licence Agreement ...............................................................104

Making Administrator Menu Settings ..........................................................................105

Logging in to the Administrator Menu ...........................................................................105

Making Administrator Password Settings .....................................................................106

Making Encryption Settings ..........................................................................................106

Making Software Update Settings ................................................................................107

Making Connection Mode Setting ................................................................................108

Making Call Type Settings ............................................................................................109

Making SIP Settings .....................................................................................................109

Making H.323 Settings .................................................................................................111

Making Static NAT Settings ..........................................................................................112

Making Audio Input Settings .........................................................................................113

User Manual 7

Table of Contents

Making HDMI Settings ..................................................................................................113

Saving the Operation Log .............................................................................................114

Activating Enhanced Features .....................................................................................115

Updating Software ........................................................................................................116

Initialising a Video Camera ...........................................................................................118

Performing System Initialisation ...................................................................................118

Making Local Site Settings ...........................................................................................119

Registering a Local Site ...............................................................................................119

Selecting a Local Site ...................................................................................................122

Editing Local Site Information .......................................................................................123

Deleting Local Site Information ....................................................................................124

Input ......................................................................................................125

Inputting Letters and Numbers ....................................................................................125

Miscellaneous .......................................................................................137

Changing the Remote Control Batteries .....................................................................137

Cleaning the Unit ...........................................................................................................138

Additional Information .........................................................................139

Troubleshooting ............................................................................................................139

Basic Operation ............................................................................................................139

Audio ............................................................................................................................144

System Settings ...........................................................................................................146

If These Messages Appear ..........................................................................................146

Miscellaneous ...............................................................................................................153

Specifications .......................................................................................154

System Specifications ..................................................................................................154

Index............................................................................................................156

8 User Manual

Table of Contents

For Your Safety

To prevent personal injury and/or damage to property,

be sure to observe the following safety precautions.

The following symbols classify and describe the

level of hazard and injury caused when this unit is

operated or handled improperly.

WARNING

Denotes a potential hazard that could result in

serious injury or death.

CAUTION

Denotes a hazard that could result in minor injury or

damage to the unit or other equipment.

The following types of symbols are used to classify

and describe the type of instructions to be

observed. (The following symbols are examples.)

This symbol is used to alert users to a specific

operating procedure that must not be performed.

This symbol is used to alert users to a specific

operating procedure that must be followed in order

to operate the unit safely.

WARNING

General

Follow all warnings and instructions

marked on the unit.

Power

The power source voltage of this unit is

listed on the nameplate. Only plug the

unit into an AC outlet with the proper

voltage. If you use a cord with an

unspecified current rating, the unit or

plug may emit smoke or become hot to

the touch.

Do not connect the unit to the AC outlet,

AC extension cords, etc., in a way that

exceeds the power rating of, or does not

comply with the instructions provided

with, the AC outlet, AC extension cords,

etc.

Connect the AC adaptor firmly to the

power cord, and plug the power cord

firmly into an AC outlet. Otherwise, it can

cause fire or electric shock.

Do not pull, bend, rest objects on, or

chafe the power cord, plug, and AC

adaptor. Damage to the power cord or

plug can cause fire or electric shock.

To prevent fires, electric shock, injury, or

damage to the unit, be sure to follow

these guidelines when performing any

wiring or cabling:

a. Before performing any wiring or

cabling, unplug the unit’s power cord

from the outlet. After completing all

wiring and cabling, plug the power

cord back into the outlet.

b. Do not place any objects on top of

the cables connected to the unit.

c. When running cables along the floor,

use protectors to prevent the cables

from being stepped on.

d. Do not run any cables under

carpeting.

User Manual 9

For Your Safety

Do not attempt to repair the power cord,

plug, or AC adaptor. If the power cord or

plug is damaged or frayed, contact an

authorised service representative for a

replacement.

Ensure that the plug connection is free

of dust. In a damp environment, a

contaminated connector can draw a

significant amount of current that can

generate heat, and eventually cause fire

if left unattended over an extended

period of time.

Stop operation immediately if the unit

emits smoke, excessive heat, abnormal

smell or unusual noise. These conditions

can cause fire or electric shock.

Immediately turn the unit off, and unplug

the power cord, and contact your dealer

for service.

Never touch the plug or AC adaptor with

wet hands. Danger of electric shock

exists.

When disconnecting the unit, grasp the

plug instead of the cord. Pulling on a

cord forcibly can damage it, and cause

fire or electric shock.

During thunderstorms, do not touch the

unit, plug and AC adaptor. It may cause

an electric shock.

Operating Safeguards

Do not alter the AC adaptor or modify

any parts. Alteration or modification can

cause fire or electric shock.

If metal fragments or water gets into the

unit, turn the unit off and unplug the unit

immediately. Contact your dealer for

service. Operating the contaminated unit

can cause fire or electric shock.

Do not use a unit in the vicinity of a gas

leak to report the leak.

Do not place the remote control in

microwave ovens or on induction

cookware.

Clean the AC plug periodically with a

soft, dry cloth to remove dust and other

debris.

Do not use the supplied power cord with

any other device. It may cause fire or

electric shock.

Unplug the unit from the AC outlet and

have it serviced by qualified service

personnel in the following cases:

a. If the unit does not operate

according to the operating

instructions. Adjust only the controls

that are explained in the operating

instructions. Improper adjustment of

other controls may result in damage

and may require service by a

qualified technician to restore the

unit to normal operation.

b. If the unit has been dropped or the

cabinet has been damaged.

c. If unit performance deteriorates.

If damage to the unit exposes any

internal parts, disconnect the power cord

immediately and return the unit to your

dealer.

A headset’s earpiece is magnetised and

may retain small ferrous objects.

Do not use your headset at a high

volume. The use of excessive sound

volume through a headset may cause

hearing loss.

Installation

Do not install the unit in any other way

than described in relevant manuals.

Do not touch the unit, AC adaptor, AC

adaptor cord, or power cord during a

lightning storm.

Only connect the unit to the type of

electric power specified on the label

affixed to the unit. Confirm the type of

electric power supplied to the installation

site if necessary.

10 User Manual

For Your Safety

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