Novell ZENWORKS SUITE 7SP1 IR4 - GETTING STARTED GUIDE... User manual

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www.novell.com

novdocx (en) 13 May 2009

AUTHORIZED DOCUMENTATION

Novell ZENworks 7 Getting Started Guide

ZENworks

Suite

7 SP1 IR4

June 17, 2009

Getting Started Guide

novdocx (en) 13 May 2009

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4Novell ZENworks 7 Getting Started Guide

novdocx (en) 13 May 2009

Contents 5

Contents

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About This Guide 7

1 Introduction 9

1.1 ZENworks 7 Suite Products . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

1.1.1 Desktop Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

1.1.2 Server Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

1.1.3 Handheld Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

1.1.4 Linux Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

1.1.5 Asset Inventory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

1.1.6 Data Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

1.1.7 Instant Messenger . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

1.1.8 Software Packaging. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

1.1.9 Personality Migration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

1.1.10 Patch Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

1.2 ZENworks 7 CD Organization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

2 Installation 23

2.1 Installation Order . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

2.2 Where to Find Installation Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

3 Upgrade 25

3.1 What's New in ZENworks 7 with Support Pack 1 Interim Release 1 . . . . . . . . . . . . . . . . . . . . 25

3.2 What's New in ZENworks 7 with Support Pack 1 Release 3 . . . . . . . . . . . . . . . . . . . . . . . . . . 26

3.3 What's New in ZENworks 7 with Support Pack 1 Interim Release 3a . . . . . . . . . . . . . . . . . . . 27

3.4 What's New in ZENworks 7 with Support Pack 1 Interim Release 4 . . . . . . . . . . . . . . . . . . . . 28

3.5 Upgrade Order . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

3.6 Where to Find Upgrade Documentation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

A Documentation Updates 33

A.1 June 17, 2009 (Support Pack 1 Interim Release 4) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

A.2 February 29, 2008 (Support Pack 1 Release 3). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

A.3 September 26, 2007 (Support Pack 1 Interim Release 1) . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

A.4 May 22, 2007 (Support Pack 1 Release 2) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

A.5 July 14, 2006 (Support Pack 1) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

A.5.1 Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

A.5.2 What’s New in ZENworks 7 with Support Pack 1 . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

A.6 December 9, 2005 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

6Novell ZENworks 7 Getting Started Guide

novdocx (en) 13 May 2009

About This Guide 7

novdocx (en) 13 May 2009

About This Guide

This Novell ZENworks 7 Getting Started Guide introduces you, the network administrator, to the

desktop, handheld, and server management capabilities of Novell®ZENworks®. The guide is

organized as follows:

Chapter 1, “Introduction,” on page 9

Chapter 2, “Installation,” on page 23

Chapter 3, “Upgrade,” on page 25

Appendix A, “Documentation Updates,” on page 33

Audience

This guide is intended to introduce the ZENworks 7 Suite and its contents to network administrators

or IT executives responsible for managing network resources in large enterprises.

Feedback

We want to hear your comments and suggestions about this manual and the other documentation

included with this product. Please use the User Comments feature at the bottom of each page of the

online documentation, or go to www.novell.com/documentation/feedback.html (http://

www.novell.com/documentation/feedback.html) and enter your comments there.

Documentation Updates

For the most recent version of the Getting Started Guide, visit the Novell ZENworks 7

Documentation Web site (http://www.novell.com/documentation/zenworks7/).

Additional Documentation

For additional ZENworks 7 documentation, visit the Novell ZENworks 7 Documentation Web site

(http://www.novell.com/documentation/zenworks7/).

Documentation Conventions

In Novell documentation, a greater-than symbol (>) is used to separate actions within a step and

items in a cross-reference path.

A trademark symbol (®, TM, etc.) denotes a Novell trademark. An asterisk (*) denotes a third-party

trademark.

When a single pathname can be written with a backslash for some platforms or a forward slash for

other platforms, the pathname is presented with a backslash. Users of platforms that require a

forward slash, such as Linux* or UNIX*, should use forward slashes as required by your software.

8Novell ZENworks 7 Getting Started Guide

novdocx (en) 13 May 2009

Introduction

novdocx (en) 13 May 2009

Introduction

Through the use of identity-based, policy-driven automation, Novell®ZENworks®7 Suite

simplifies the management of resources for handhelds, desktops, and servers across a variety of

operating systems. Whether you manage by user, by device, or by a combination of both, ZENworks

enables efficient application management, patch management, asset management, and operating

system migration.

Before you begin installing, we recommend that you review the following sections to become

familiar with the ZENworks 7 Suite products and CD organization:

Section 1.1, “ZENworks 7 Suite Products,” on page 9

Section 1.2, “ZENworks 7 CD Organization,” on page 13

1.1 ZENworks 7 Suite Products

ZENworks 7 includes the following management products:

Section 1.1.1, “Desktop Management,” on page 9

Section 1.1.2, “Server Management,” on page 10

Section 1.1.3, “Handheld Management,” on page 10

Section 1.1.4, “Linux Management,” on page 11

Section 1.1.5, “Asset Inventory,” on page 11

Section 1.1.6, “Data Management,” on page 11

Section 1.1.7, “Instant Messenger,” on page 12

Section 1.1.8, “Software Packaging,” on page 12

Section 1.1.9, “Personality Migration,” on page 13

Section 1.1.10, “Patch Management,” on page 13

1.1.1 Desktop Management

ZENworks 7 Desktop Management enables you to manage Windows* desktops and laptops,

including the ability to:

Automate distribution of desktop, thin-client, and Web applications, as well as provide self-

healing of applications.

Remotely manage workstations, including file transfers and real-time diagnostics.

Inventory workstation hardware and software for both troubleshooting and auditing purposes.

Deploy standard operating environments through the use of workstation imaging.

Maintain standard operating environments through user and workstation policies that control

workstation environments and behavior.

10 Novell ZENworks 7 Getting Started Guide

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Desktop Management is provided on the ZENworks 7 Desktop Management CD 1 (English, French,

German, Portuguese, and Spanish) and on the ZENworks 7 Desktop Management CD 2 (English,

Chinese Traditional, and Chinese Simplified). For more detailed information about Desktop

Management, see “What Is ZENworks Desktop Management?” in the Novell ZENworks 7 Desktop

Management Installation Guide.

1.1.2 Server Management

ZENworks 7 Server Management enables you to manage NetWare®, Windows, Linux, and Solaris*

servers, including the ability to:

Deploy application and data files across all server platforms regardless of server location to

ensure a secure and consistent environment.

Enforce and update server configuration, including both mass configurations and remote

configurations.

Inventory server hardware and software for auditing and capacity planning across multiple

server platforms.

Automate routine server management processes to ensure consistency and timely completion.

Use policies to control server environments and behavior.

Discover servers, monitor real-time and historical data, receive and process SNMP traps for

critical server parameters, and generate reports.

Server Management is provided on the ZENworks 7 Server Management CD. For more detailed

information about Server Management, see “What Is ZENworks Server Management?” in the

Novell ZENworks 7 Server Management Installation Guide.

1.1.3 Handheld Management

ZENworks 7 Handheld Management enables you to manage Palm*, Windows CE, Pocket PC, and

BlackBerry* handheld devices, including the ability to:

Distribute applications and content to devices.

Secure information by using password enforcement, integration, self-destruct, and lockout

capabilities.

Optimize low-bandwidth connectivity through the use of compression, checkpoint restart, delta

technology, and configurable bandwidth technology.

Inventory device hardware and software and use detailed queries to generate reports.

Automate device setup and standardize settings and programming.

Retrieve files from devices to protect data and integrate it with corporate data.

Remotely view or control IP-enabled Windows CE devices.

Synchronize the system password on the handheld device with the user’s network password.

Assign multiple access points to a handheld device and define the order of the access points to

which the device must connect.

Install software at a predefined time even when the device is not connected to the network.

Uninstall software from Windows CE devices by using the handheld policy.

Delete files from Palm or Windows CE devices by using the handheld policy.

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