Novell GROUPWISE 7 - TROUBLESHOOTING 2 User manual

Novell

www.novell.com

novdocx (ENU) 01 February 2006

GroupWise 7 Troubleshooting 2: Solutions to Common Problems

GroupWise®

June 15, 2006

TROUBLESHOOTING: 2 SOLUTIONS

TO COMMON PROBLEMS

novdocx (ENU) 01 February 2006

Legal Notices

Novell, Inc. makes no representations or warranties with respect to the contents or use of this documentation, and

specifically disclaims any express or implied warranties of merchantability or fitness for any particular purpose.

Further, Novell, Inc. reserves the right to revise this publication and to make changes to its content, at any time,

without obligation to notify any person or entity of such revisions or changes.

Further, Novell, Inc. makes no representations or warranties with respect to any software, and specifically disclaims

any express or implied warranties of merchantability or fitness for any particular purpose. Further, Novell, Inc.

reserves the right to make changes to any and all parts of Novell software, at any time, without any obligation to

notify any person or entity of such changes.

Any products or technical information provided under this Agreement may be subject to U.S. export controls and the

trade laws of other countries. You agree to comply with all export control regulations and to obtain any required

licenses or classification to export, re-export, or import deliverables. You agree not to export or re-export to entities

on the current U.S. export exclusion lists or to any embargoed or terrorist countries as specified in the U.S. export

laws. You agree to not use deliverables for prohibited nuclear, missile, or chemical biological weaponry end uses.

Please refer to www.novell.com/info/exports/ for more information on exporting Novell software. Novell assumes no

responsibility for your failure to obtain any necessary export approvals.

stored on a retrieval system, or transmitted without the express written consent of the publisher.

Novell, Inc. has intellectual property rights relating to technology embodied in the product that is described in this

document. In particular, and without limitation, these intellectual property rights may include one or more of the U.S.

patents listed at http://www.novell.com/company/legal/patents/ and one or more additional patents or pending patent

applications in the U.S. and in other countries.

Novell, Inc.

404 Wyman Street, Suite 500

Waltham, MA 02451

U.S.A.

www.novell.com

Online Documentation: To access the online documentation for this and other Novell products, and to get

updates, see www.novell.com/documentation.

novdocx (ENU) 01 February 2006

Novell Trademarks

For Novell trademarks, see the Novell Trademark and Service Mark list (http://www.novell.com/company/legal/

trademarks/tmlist.html).

Third-Party Materials

All third-party trademarks are the property of their respective owners.

novdocx (ENU) 01 February 2006

Contents

novdocx (ENU) 01 February 2006

About This Guide 7

Part I General Troubleshooting Strategies 9

1 General GroupWise Troubleshooting Strategies 11

2 General Hardware/Network Troubleshooting Strategies 15

3 Useful Linux Commands for Administering a GroupWise System 17

3.1 Basic Commands. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

3.2 File and Directory Commands . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

3.3 Process Commands . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

3.4 Disk Usage Commands . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

3.5 Package Commands . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

3.6 File System Commands. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

3.7 Network Commands . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Part II Strategies for Agent Problems 21

4 Post Office Agent Problems 23

5 Message Transfer Agent Problems 33

6 Internet Agent Problems 41

7 WebAccess Agent Problems 57

8 Monitor Agent Problems 61

Part III Strategies for Message Delivery Problems 63

9 Message Does Not Arrive 65

10 Message Delivery Is Slow 77

11 Message Has Undeliverable Status 81

12 Message Is Dropped in the problem Directory 85

Part IV Strategies for Administration Problems 87

6GroupWise 7 Troubleshooting 2: Solutions to Common Problems

novdocx (ENU) 01 February 2006

13 GroupWise Administrator Snap-In to ConsoleOne Problems 89

14 Document Management Services Problems 93

Part V Strategies for Client Problems 97

15 GroupWise Client Problems 99

16 GroupWise Remote Problems 105

A Documentation Updates 107

A.1 June 15, 2006. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107

novdocx (ENU) 01 February 2006

About This Guide

This Novell®GroupWise®Troubleshooting 2 Guide provides troubleshooting strategies for

GroupWise problems that can occur with GroupWise clients, GroupWise agents, message delivery,

and ConsoleOne®. The guide is divided into the following sections:

•“General Troubleshooting Strategies” on page 9

•“Strategies for Agent Problems” on page 21

•“Strategies for Message Delivery Problems” on page 63

•“Strategies for Administration Problems” on page 87

•“Strategies for Client Problems” on page 97

Other sources of troubleshooting assistance include:

•Novell Support (http://support.novell.com)

•Novell Support Knowledgebase (http://support.novell.com/search/kb_index.jsp)

•GroupWise 7 Support Forums (http://support.novell.com/forums/2gw.html)

•Novell GroupWise Support Community (http://support.novell.com/products/groupwise)

•GroupWise Cool Solutions (http://www.novell.com/coolsolutions/gwmag/index.html)

Audience

This guide is intended for network administrators who install and administer GroupWise.

Feedback

We want to hear your comments and suggestions about this manual and the other documentation

included with this product. Please use the User Comment feature at the bottom of each page of the

online documentation, or go to www.novell.com/documentation/feedback.html and enter your

comments there.

Documentation Updates

For the most recent version of GroupWise 7 Troubleshooting 2: Solutions to Common Problems,

visit the Novell GroupWise 7 Documentation Web site (http://www.novell.com/documentation/

gw7).

Additional Documentation

For additional GroupWise documentation, see the following guides at the GroupWise 7

documentation Web site (http://www.novell.com/documentation/lg/gw7):

•Installation Guide

•Administration Guide

•Multi-System Administration Guide

•Interoperability Guide

8GroupWise 7 Troubleshooting 2: Solutions to Common Problems

novdocx (ENU) 01 February 2006

•Troubleshooting 1: Error Messages

•Troubleshooting 3: Message Flow and Directory Structure

•GroupWise Client User Guides

•GroupWise Client Frequently Asked Questions (FAQ)

Documentation Conventions

In Novell documentation, a greater-than symbol (>) is used to separate actions within a step and

items in a cross-reference path.

A trademark symbol (TM, ®, etc.) denotes a Novell trademark. An asterisk denotes a third-party

trademark.

When a single pathname can be written with a backslash for some platforms or a forward slash for

other platforms, the pathname is presented with a backslash. Users of platforms that require a

forward slash, such as Linux*, should use forward slashes as required by your software.

When a startup switch can be written with a forward slash for some platforms or a double hyphen for

other platforms, the startup switch is presented with a forward slash. Users of platforms that require

a double hyphen, such as Linux, should use double hyphens as required by your software.

General Troubleshooting Strategies

novdocx (ENU) 01 February 2006

General Troubleshooting

Strategies

This part of Troubleshooting 2: Solutions to Common Problems helps you resolve GroupWise®

problems that are not related to specific error messages or components of your system. It can also

help with problems that have not been resolved by more specific troubleshooting strategies.

•Chapter 1, “General GroupWise Troubleshooting Strategies,” on page 11

•Chapter 2, “General Hardware/Network Troubleshooting Strategies,” on page 15

•Chapter 3, “Useful Linux Commands for Administering a GroupWise System,” on page 17

Other sources of assistance include:

•Novell®Support (http://support.novell.com)

•Novell Support Knowledgebase (http://support.novell.com/search/kb_index.jsp)

•GroupWise 7 Support Forums (http://support.novell.com/forums/2gw.html)

•Novell GroupWise Support Community (http://support.novell.com/products/groupwise)

•GroupWise Cool Solutions (http://www.novell.com/coolsolutions/gwmag/index.html)

10 GroupWise 7 Troubleshooting 2: Solutions to Common Problems

novdocx (ENU) 01 February 2006

This manual suits for next models

Table of contents

Other Novell Software manuals

Novell

Novell ZENWORKS 10 CONFIGURATION MANAGEMENT SP3 - NETWORK DISCOVERY DATABASE... Programming manual

Novell

Novell ZENWORKS APPLICATION VIRTUALIZATION 8.0 -... User manual

Novell

Novell ZENWORKS 10 CONFIGURATION MANAGEMENT SP3 - COMMAND LINE UTILITIES REFERENCE 10.3... Technical manual

Novell

Novell GROUPWISE 7 - RESOURCES User manual

Novell

Novell ZENWORKS 10 CONFIGURATION MANAGEMENT SP3 - COMMAND LINE UTILITIES REFERENCE 10.3... Programming manual

Novell

Novell GROUPWISE 7 - DISTRIBUTION LISTS User manual

Novell

Novell DATA SYNCHRONIZER - 07-2010 User manual

Novell

Novell EDIRECTORY 8.8 - GUIDE User manual

Novell

Novell LINUX ENTERPRISE SERVER 10 - STORAGE ADMINISTRATION GUIDE FOR... Instruction Manual

Novell

Novell LINUX ENTERPRISE 10 SP1 - LINUX AUDIT User manual

Novell

Novell LOGIN SCRIPTS - 08-2008 User manual

Novell

Novell XDASV2 - ADMINISTRATION GUIDE V1 Instruction Manual

Novell

Novell IFOLDER 3.7 - SECURITY ADMINISTRATION User manual

Novell

Novell CLIENT FOR LINUX 2.0 SP1 - 08-2008 User manual

Novell

Novell GROUPWISE 7 - TROUBLESHOOTING 1 User manual

Novell

Novell OPEN WORKGROUP SUITE SMALL BUSINESS EDITION 2.0 - ... User manual

Novell

Novell LINUX ENTERPRISE DESKTOP 10 SP1 - START UP GUIDE... User manual

Novell

Novell ACCESS MANAGER 3.1 SP1 - IDENTITY SERVER User manual

Novell

Novell PLATESPIN ORCHESTRATE 2.0.2 - ADMINISTRATOR REFERENCE... Service manual

Novell

Novell LINUX ENTERPRISE 10 SP1 - LINUX AUDIT User manual

Novell

Novell CLIENT FOR LINUX 2.0 SP3 Instruction Manual

Novell

Novell OPEN ENTERPRISE SERVER - CONVERSION GUIDE... User manual

Novell

Novell eBook Reader Instruction Manual

Novell

Novell GROUPWISE 7 - INTERNET AGENT User manual

Popular Software manuals by other brands

COMPRO

COMPRO COMPROFM manual

Muratec

Muratec OFFICEBRIDGE ONLINE user guide

Oracle

Oracle Contact Center Anywhere 8.1 installation guide

Adobe

Adobe 65007312 - Photoshop Lightroom Programmer's guide

Avaya

Avaya NULL One-X for RIM Blackberry user guide

HP ProLiant BL420c user guide

PS Audio

PS Audio PowerPlay Programming manual

Brady

Brady LOCKOUT PRO 3.0 Administrator's guide

Avaya

Avaya Interaction Center user guide

Texas Instruments

Texas Instruments TI-83 Plus Silver Edition Guide book

Oracle

Oracle Application 9i Configuration guide

Acer

Acer RDM user guide

Canon

Canon Vixia HF21 instruction manual

Canon

Canon ZR950 instruction manual

Samsung

Samsung Auto Backup user manual

Polycom

Polycom Vortex EF2201 Application note

Brocade Communications Systems

Brocade Communications Systems Brocade 8/12c user manual

Lexmark

Lexmark Apps Administrator's guide