Novell GROUPWISE 7 - TROUBLESHOOTING 2 User manual

Novell

www.novell.com

novdocx (ENU) 01 February 2006

GroupWise 7 Troubleshooting 2: Solutions to Common Problems

GroupWise®

June 15, 2006

TROUBLESHOOTING: 2 SOLUTIONS

TO COMMON PROBLEMS

novdocx (ENU) 01 February 2006

Legal Notices

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Contents

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About This Guide 7

Part I General Troubleshooting Strategies 9

1 General GroupWise Troubleshooting Strategies 11

2 General Hardware/Network Troubleshooting Strategies 15

3 Useful Linux Commands for Administering a GroupWise System 17

3.1 Basic Commands. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

3.2 File and Directory Commands . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

3.3 Process Commands . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

3.4 Disk Usage Commands . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

3.5 Package Commands . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

3.6 File System Commands. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

3.7 Network Commands . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Part II Strategies for Agent Problems 21

4 Post Office Agent Problems 23

5 Message Transfer Agent Problems 33

6 Internet Agent Problems 41

7 WebAccess Agent Problems 57

8 Monitor Agent Problems 61

Part III Strategies for Message Delivery Problems 63

9 Message Does Not Arrive 65

10 Message Delivery Is Slow 77

11 Message Has Undeliverable Status 81

12 Message Is Dropped in the problem Directory 85

Part IV Strategies for Administration Problems 87

6GroupWise 7 Troubleshooting 2: Solutions to Common Problems

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13 GroupWise Administrator Snap-In to ConsoleOne Problems 89

14 Document Management Services Problems 93

Part V Strategies for Client Problems 97

15 GroupWise Client Problems 99

16 GroupWise Remote Problems 105

A Documentation Updates 107

A.1 June 15, 2006. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107

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About This Guide

This Novell®GroupWise®Troubleshooting 2 Guide provides troubleshooting strategies for

GroupWise problems that can occur with GroupWise clients, GroupWise agents, message delivery,

and ConsoleOne®. The guide is divided into the following sections:

•“General Troubleshooting Strategies” on page 9

•“Strategies for Agent Problems” on page 21

•“Strategies for Message Delivery Problems” on page 63

•“Strategies for Administration Problems” on page 87

•“Strategies for Client Problems” on page 97

Other sources of troubleshooting assistance include:

•Novell Support (http://support.novell.com)

•Novell Support Knowledgebase (http://support.novell.com/search/kb_index.jsp)

•GroupWise 7 Support Forums (http://support.novell.com/forums/2gw.html)

•Novell GroupWise Support Community (http://support.novell.com/products/groupwise)

•GroupWise Cool Solutions (http://www.novell.com/coolsolutions/gwmag/index.html)

Audience

This guide is intended for network administrators who install and administer GroupWise.

Feedback

We want to hear your comments and suggestions about this manual and the other documentation

included with this product. Please use the User Comment feature at the bottom of each page of the

online documentation, or go to www.novell.com/documentation/feedback.html and enter your

comments there.

Documentation Updates

For the most recent version of GroupWise 7 Troubleshooting 2: Solutions to Common Problems,

visit the Novell GroupWise 7 Documentation Web site (http://www.novell.com/documentation/

gw7).

Additional Documentation

For additional GroupWise documentation, see the following guides at the GroupWise 7

documentation Web site (http://www.novell.com/documentation/lg/gw7):

•Installation Guide

•Administration Guide

•Multi-System Administration Guide

•Interoperability Guide

8GroupWise 7 Troubleshooting 2: Solutions to Common Problems

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•Troubleshooting 1: Error Messages

•Troubleshooting 3: Message Flow and Directory Structure

•GroupWise Client User Guides

•GroupWise Client Frequently Asked Questions (FAQ)

Documentation Conventions

In Novell documentation, a greater-than symbol (>) is used to separate actions within a step and

items in a cross-reference path.

A trademark symbol (TM, ®, etc.) denotes a Novell trademark. An asterisk denotes a third-party

trademark.

When a single pathname can be written with a backslash for some platforms or a forward slash for

other platforms, the pathname is presented with a backslash. Users of platforms that require a

forward slash, such as Linux*, should use forward slashes as required by your software.

When a startup switch can be written with a forward slash for some platforms or a double hyphen for

other platforms, the startup switch is presented with a forward slash. Users of platforms that require

a double hyphen, such as Linux, should use double hyphens as required by your software.

General Troubleshooting Strategies

novdocx (ENU) 01 February 2006

General Troubleshooting

Strategies

This part of Troubleshooting 2: Solutions to Common Problems helps you resolve GroupWise®

problems that are not related to specific error messages or components of your system. It can also

help with problems that have not been resolved by more specific troubleshooting strategies.

•Chapter 1, “General GroupWise Troubleshooting Strategies,” on page 11

•Chapter 2, “General Hardware/Network Troubleshooting Strategies,” on page 15

•Chapter 3, “Useful Linux Commands for Administering a GroupWise System,” on page 17

Other sources of assistance include:

•Novell®Support (http://support.novell.com)

•Novell Support Knowledgebase (http://support.novell.com/search/kb_index.jsp)

•GroupWise 7 Support Forums (http://support.novell.com/forums/2gw.html)

•Novell GroupWise Support Community (http://support.novell.com/products/groupwise)

•GroupWise Cool Solutions (http://www.novell.com/coolsolutions/gwmag/index.html)

10 GroupWise 7 Troubleshooting 2: Solutions to Common Problems

novdocx (ENU) 01 February 2006

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