Novell GROUPWISE 7 - SECURITY POLICIES User manual

Novell

www.novell.com

novdocx (en) 10 March 2008

GroupWise 7 Client Frequently Asked Questions (FAQ)

GroupWise®

March 14, 2008

GROUPWISE CLIENT

FREQUENTLY ASKED QUESTIONS

(FAQ)

novdocx (en) 10 March 2008

Legal Notices

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specifically disclaims any express or implied warranties of merchantability or fitness for any particular purpose.

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without obligation to notify any person or entity of such revisions or changes.

Further, Novell, Inc. makes no representations or warranties with respect to any software, and specifically disclaims

any express or implied warranties of merchantability or fitness for any particular purpose. Further, Novell, Inc.

reserves the right to make changes to any and all parts of Novell software, at any time, without any obligation to

notify any person or entity of such changes.

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novdocx (en) 10 March 2008

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novdocx (en) 10 March 2008

Contents 5

Contents

novdocx (en) 10 March 2008

About This Guide 7

1 How Do I Find What I Need in the GroupWise Client Documentation? 9

1.1 Step 1: Online Help in the GroupWise Client . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

1.2 Step 2: User Guides on the GroupWise Documentation Web Site . . . . . . . . . . . . . . . . . . . . . . 9

1.3 Step 3: User Comments Link in the User Guides. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

1.4 Step 4: GroupWise Support Forum . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

2 GroupWise Windows Client FAQ 11

3 GroupWise Cross-Platform Client FAQ 17

4 GroupWise WebAccess Client FAQ 21

5 Non-GroupWise Clients FAQ 25

6 GroupWise Client Comparison 27

6.1 Message Tasks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

6.1.1 Mailbox Types . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

6.1.2 Item Types . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

6.1.3 Message Handling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

6.1.4 Message Composition . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

6.1.5 Tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

6.1.6 Send Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

6.2 Calendar Tasks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

6.2.1 Scheduling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

6.2.2 Views . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

6.3 Address Book Tasks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

6.4 Folder Management Tasks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

6.5 Proxy Tasks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

6.6 Document Management Tasks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

7 Where Do I Go for More Help? 35

A Documentation Updates 37

A.1 March 14, 2008 (GroupWise 7 SP3) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

A.2 April 16, 2007 (GroupWise 7 SP2). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

A.3 September 29, 2006. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

A.4 June 15, 2006 (GroupWise 7 SP1) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

A.5 November 30, 2005 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

6GroupWise 7 Client Frequently Asked Questions (FAQ)

novdocx (en) 10 March 2008

About This Guide 7

novdocx (en) 10 March 2008

About This Guide

This Novell®GroupWise®7 Client Frequently Asked Questions (FAQ) is intended to help

GroupWise client users who have not found the information they need in the GroupWise client

online help or User Guides:

“How Do I Find What I Need in the GroupWise Client Documentation?” on page 9

“GroupWise Windows Client FAQ” on page 11

“GroupWise Cross-Platform Client FAQ” on page 17

“GroupWise WebAccess Client FAQ” on page 21

“Non-GroupWise Clients FAQ” on page 25

“GroupWise Client Comparison” on page 27

“Where Do I Go for More Help?” on page 35

“Documentation Updates” on page 37

Audience

This guide is intended for GroupWise users.

Feedback

We want to hear your comments and suggestions about this manual and the other documentation

included with this product. Please use the User Comment feature at the bottom of each page of the

online documentation, or go to www.novell.com/documentation/feedback.html and enter your

comments there.

Documentation Updates

For the most recent version of the GroupWise 7 Client Frequently Asked Questions (FAQ), visit the

Novell GroupWise 7 Documentation Web site (http://www.novell.com/documentation/gw7).

Additional Documentation

For additional GroupWise documentation, see the following client guides at the Novell GroupWise

7 Documentation Web site (http://www.novell.com/documentation/gw7):

GroupWise Windows Client User Guide

GroupWise Cross-Platform Client User Guide

GroupWise WebAccess Client User Guide

GroupWise Connector for Microsoft Exchange Quick Start

GroupWise PDA Connect Readme

Documentation Conventions

In Novell documentation, a greater-than symbol (>) is used to separate actions within a step and

items in a cross-reference path.

8GroupWise 7 Client Frequently Asked Questions (FAQ)

novdocx (en) 10 March 2008

A trademark symbol (®, TM, etc.) denotes a Novell trademark. An asterisk (*) denotes a third-party

trademark.

When a single pathname can be written with a backslash for some platforms or a forward slash for

other platforms, the pathname is presented with a backslash. Users of platforms that require a

forward slash, such as Linux*, should use forward slashes as required by your software.

When a startup switch can be written with a forward slash for some platforms or a double hyphen for

other platforms, the startup switch is presented with a forward slash. Users of platforms that require

a double hyphen, such as Linux, should use double hyphens as required by your software.

How Do I Find What I Need in the GroupWise Client Documentation?

novdocx (en) 10 March 2008

How Do I Find What I Need in the

GroupWise Client

Documentation?

Step 1: Online Help in the GroupWise Client

Step 2: User Guides on the GroupWise Documentation Web Site

Step 3: User Comments Link in the User Guides

Step 4: GroupWise Support Forum

1.1 Step 1: Online Help in the GroupWise Client

All three GroupWise®clients offer online help.

Windows Client: Click Help > Help Topics and Help > Interactive Tutorial.

Cross-Platform Client: Click Help > Help Topics.

WebAccess Client: Click Help.

The online help in all three clients offers three ways to access the information provided in the help:

Contents: Provides task oriented (“How Do I”) access to the help information. This is a great

place for beginners to get started.

Index: Provides alphabetical access to common tasks and features. This is a great help when

you know what you want to do but you can’t figure out how to do it.

Search: Provides a full text search of the help information based on keywords. If the index

doesn’t have it, the full text search should.

If the online help doesn’t help you, proceed to Step 2: User Guides on the GroupWise

Documentation Web Site.

1.2 Step 2: User Guides on the GroupWise

Documentation Web Site

All three GroupWise clients have a User Guide posted on the GroupWise 7 Documentation Web site

(http://www.novell.com/documentation/gw7) that is easy to access:

Windows Client: Click Help > User Guide.

Cross-Platform Client: Click Help > User Guide.

WebAccess Client: Click Help > User Guide.

The User Guides are provided in both HTML and PDF format. Both formats are searchable and

yield different kinds of search results.

HTML Search: To search the HTML version of a User Guide, click the main link to the guide

on the GroupWise 7 Documentation Web site (http://www.novell.com/documentation/gw7),

10 GroupWise 7 Client Frequently Asked Questions (FAQ)

novdocx (en) 10 March 2008

then select the sections of the guide that you want to search in the left pane. All sections of the

guide are selected by default. Type the word or phrase to search for, then click Search Checked

Items For. Web search technology is used to return pages where the word or phrase is found in

the User Guide, ranked according to the likelihood that the page is what you’re looking for.

PDF Search: To search the PDF version of a User Guide, click the PDF link to the guide on the

GroupWise 7 Documentation Web site (http://www.novell.com/documentation/gw7). Click

Find (the binoculars icon), type the word or phrase to search for, then click Find to find the first

instance. Click Find Again to continue searching through the document for instances of the

word or phrase. This full text search procedure is more thorough than the Web search approach.

TIP: When you are in the HTML version of a User Guide, you can click View PDF at the top of any

page to immediately open the PDF version of the User Guide.

If the User Guide doesn’t help you, proceed to Step 3: User Comments Link in the User Guides.

1.3 Step 3: User Comments Link in the User

Guides

If you have searched the online help and the User Guide for the GroupWise client you are using and

you still cannot find the information you need, you can submit a user comment about the

documentation. Just click Add Comment at the bottom of any page of the HTML version of the

documentation.

IMPORTANT: For best results, submit your comment on the page of the User Guide where you

tried to find the information.

When you submit a user comment, one of the following things happens:

We know where the answer to your question is in the current documentation. We send a

response to you to help you find the information you need.

We know the answer to your question and we discover that it is not in the current

documentation. We send a response to you and post the information on the page where you

made your comment. The information will be added to the next version of the GroupWise

documentation.

We don’t know the answer to your question. We find the answer to your question, then proceed

as described above.

We technical writers can’t help you resolve problems with the GroupWise software. When

GroupWise doesn’t work for you the way it’s supposed to, we refer you to Step 4: GroupWise

Support Forum.

NOTE: Response times vary.

1.4 Step 4: GroupWise Support Forum

The GroupWise Support Forum (http://support.novell.com/forums/2gw.html) provides assistance

from over 30 volunteer sysops from around the world, not to mention helpful GroupWise users from

around the world as well. If the GroupWise client isn’t working for you as documented, post your

problem on the GroupWise Support Forum for free assistance.

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