Nortel Modular ICS 4.0 User manual

Norstar,MeridianandCompanionaretrademarksof

Northern Telecom

Modular ICS 4.0

System

Coordinator

Guide

1-800-4 NORTEL

www.nortel.com/norstar

P0881591 Issue 01

Printed in Canada

p0881591.book Page 1 Wednesday, August 19, 1998 6:43 PM

p0881591.book Page 2 Wednesday, August 19, 1998 6:43 PM

P0881591 Issue 01 Modular ICS 4.0 System Coordinator Guide

Table of Contents

Getting started with Norstar 1

Using this guide 1

Understanding programming 2

Before you start 3

What you’ll need to do programming 3

Using Buttons 4

Using the buttons under the display 5

The programming overlay 6

A map for working in programming 7

Starting and ending a session 11

Ending a session 11

Frequently used programming operations 13

Changing the time and date on the display 13

Programming Automatic Time and Date 16

Adding or changing a system speed dial 17

Changing the name of a telephone 20

Changing the name of a line 22

Making changes to Call Forward No Answer 23

Making changes to Call Forward on Busy 25

Making Changes to Do Not Disturb on Busy 26

What would you like to do next? 28

Answering calls 29

Answering incoming calls with Hunt Groups 29

Answering an incoming call 29

Line buttons 30

What line indicators mean 30

Rings you may hear 30

Answering calls at a prime telephone 31

Using a central answering position (CAP) module 31

Customizing your CAP module 32

Monitoring telephones with the CAP module 33

Release button 33

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Modular ICS 4.0 System Coordinator Guide P0881591 Issue 01

Hearing aid compatibility 33

Viewing information about a call on the display 34

Using Call Information for a particular call 34

Displaying Call Information before or after answering 35

Displaying Call Information for a call on hold 35

Making Call Display information appear automatically at a

telephone 36

Changing which information is shown ﬁrst about a call 36

Picking up a call ringing at another telephone 37

Answering any ringing telephone using Directed Pickup 37

Answering any ringing telephone using Group Pickup 38

Changing a telephone’s pickup group 38

Trunk Answer 39

Answering a call using Trunk Answer 40

Answer buttons 40

Creating a Conference Call 41

Disconnecting one party 42

Independently holding two calls 43

Putting a conference on hold 43

Splitting a conference 43

Removing yourself from a conference 44

Listening to a call as a group 45

Canceling Group Listening 45

Using Handsfree/Mute 45

Answering calls without lifting the receiver 45

Making calls without lifting the receiver 46

Muting Handsfree 46

Changing a regular call to handsfree 46

Changing a handsfree to a regular call 46

Using Handsfree 47

Changing Handsfree for a telephone 47

Handsfree Answerback 49

Turning Privacy on or off for a call 49

Creating a conference by releasing privacy 50

Making a call private 50

Checking call length using Call Duration Timer 50

Disconnecting by accident 51

Time 51

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P0881591 Issue 01 Modular ICS 4.0 System Coordinator Guide

Making calls 53

Choosing a line using a line button 55

Line pools 55

Using a line pool to make a call 56

Programming a memory button with a line pool feature code

Making calls from an ISDN terminal 57

Changing how you dial your calls 57

Using Standard dial 57

Using Automatic dial 58

Using Pre-dial 58

When the internal number you have called is busy 58

Priority Call 58

Making a priority call 59

Giving a telephone the ability to make priority calls 59

Using Ring Again 60

Turning on Ring Again 61

Canceling Ring Again 61

Time savers for making calls 63

Storing a number on a memory button for Autodial 63

Adding an autodial button 63

Choosing a line for Autodial 63

Using intercom as the line for Autodial 64

Using Last Number Redial 65

Preventing a telephone from using Last Number Redial 66

Using Speed Dial 67

Making a speed dial call 67

Changing and adding System Speed Dials 67

Adding or changing User Speed Dial 68

Using Saved Number Redial 69

Saving a number 69

Dialing a saved number 70

Preventing a telephone from using Saved Number Redial 70

Handling many calls at once 73

Using Hold 73

Retrieving a held call 73

Holding automatically 73

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Modular ICS 4.0 System Coordinator Guide P0881591 Issue 01

Listening on hold 73

Holding a call exclusively 74

Using Call Queuing 74

Transferring calls 75

Using the transfer feature 75

Transferring a call 75

Transferring external calls 76

Canceling a transfer 76

Using Camp-on 78

Parking a call 79

Retrieving a parked call 80

Using Call Park 80

Using Callback 82

Forwarding your calls 83

Forwarding your calls to another Norstar telephone 83

Canceling Call Forward 83

Using Call Forward at your telephone 83

Overriding Call Forward 84

Changing the automatic Call Forward settings for a telephone

Changing Forward no answer 84

Changing the delay before a call is forwarded 85

Forward on busy 85

DND on Busy 86

Call Forward and Voice Mail 87

Line Redirection 87

Turning on Line Redirection 88

Canceling Line Redirection 89

Allowing a telephone to redirect calls 89

Turning the redirect ring for a telephone on or off 90

How Line Redirection is different from Call Forward 92

Using Line Redirection 92

Communicating in the office 95

Paging 95

Making a page announcement 95

Activating and deactivating the ability to page 96

Creating page zones 96

Using Page with external paging equipment 98

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P0881591 Issue 01 Modular ICS 4.0 System Coordinator Guide

Sending messages 98

Sending a message 98

Canceling a message you have sent 100

Viewing your messages 100

Replying to a message 100

Replyingto amessage using ananalog telephoneconnected to

an ASM 101

Removing items from your message list 102

Removing items from your message list using an analog

telephone connected to an ASM 102

Viewing messages you have sent 103

Using Voice Call 104

Making a Voice Call 104

Muting Voice Call tones 105

Answering a Voice Call without touching your telephone 105

Preventing Voice Calls to your telephone using Voice Call Deny

105

Canceling Voice Call Deny 105

Tracking your incoming calls 107

Using Call Log 107

Call Log options 108

Logging a call manually 108

Deleting old log items 109

Viewing your Call Log 109

Viewing a Call Log item 110

Erasing log items 110

Making a call using Call Log 110

Creating a password to your Call Log 111

Changing your Call Log password 111

Deleting an assigned password 112

Programming a telephone to log calls automatically 112

Using Voice mail 114

Customizing your telephone 115

Finding out what a button does using Button Inquiry 115

Making the display darker or lighter using Contrast adjustment

115

Changing the language on the display 116

English 116

French 116

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Modular ICS 4.0 System Coordinator Guide P0881591 Issue 01

Spanish 116

Programming a feature code onto a memory button 116

Programming feature buttons 117

Erasing a feature button 117

Applying button cap labels 118

Types of button caps 119

Identifying the telephones 119

Norstar default button assignments 120

Rules of default button assignment 120

M7310 telephone button defaults 121

M7324 telephone button defaults 122

M7100 telephone button defaults 123

M7208 telephone button defaults 123

Moving line buttons 124

Changing the type of ring 125

Adjusting the Ring volume 125

Hiding the message or calls indication 125

Restoring the messages and calls indication 126

User Preferences 127

Using User Preferences 127

Changing button programming 128

Changing User Speed Dial 130

Changing Call Log options 131

Changing how calls are dialed 131

Changing the language used on the display 131

Making the display lighter or darker 132

Changing the telephone’s ring 132

Programming Hunt Groups 135

Adding or removing members from a group 136

Moving members of a group 138

Assigning or unassigning lines to a group 138

Setting the distribution mode 139

Setting the hunt delay 141

Programming busy line setting 142

Programming the queue time-out 143

Programming the overflow set 144

Setting the name 145

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vii

P0881591 Issue 01 Modular ICS 4.0 System Coordinator Guide

Telephone features 147

Installing Norstar telephones 147

Naming a telephone or a line 149

Moving telephones 149

Stopping calls from ringing at your telephone using Do Not

Disturb (DND) 150

Stopping calls 150

Refusing to answer a call 150

Canceling Do Not Disturb 150

Using Do Not Disturb 150

Using Background Music 151

Turning Background Music off 151

ISDN PRI and BRI 153

ISDN PRI 153

ISDN PRI features 154

Network Name Display for PRI 154

Name and number blocking for PRI 155

Emergency 911 Dialing 155

2-way DID 155

Call by Call service selection for PRI 156

Dialing Plan and PRI 157

ISDN BRI 158

Line access from an ISDN terminal 159

ISDN BRI features 159

Network Name Display for BRI 159

Name and number blocking for BRI 160

Service provider features 160

Call Forward 160

Canceling Call Forward 161

Calling the number your calls are forwarded to 161

Automatic Call Back 161

Automatic Recall 161

ISDN BRI terminals 162

ISDN applications for BRI and PRI 162

Videoconferencing and video telephony 162

Desktop conferencing 162

File transfer 162

Telecommuting 162

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Modular ICS 4.0 System Coordinator Guide P0881591 Issue 01

Group 4 fax 163

Remote LAN access 163

Leased line backup 163

LAN to LAN bridging 163

Internet and database access 163

Using System features 165

Using alternate or scheduled services 165

Preventing certain calls from being made 165

Making additional telephones ring 165

Changing the lines used by outgoing calls 165

Turning Services on and off 166

An example of how to turn on a Service manually 167

Turning Services on and off using feature codes 168

Viewing the active Services from a two-line display telephone

169

Viewing the active Services from a one-line display telephone

169

Using passwords 171

Using a Basic password 172

Registration password 173

Changing passwords 173

Clearing a Call Log password 174

Using special telephones 174

Direct-dial 174

Changing the direct-dial telephone assignments 175

Hotline 176

Bypassing a Hotline 176

Making a telephone a hotline telephone 177

Control telephone 178

Using Set lock 178

Changing Set Lock programming for a telephone 179

Using an auxiliary ringer 179

Turning the auxiliary ringer for a telephone on or off 179

Using Host System dialing signals 180

Link 180

Preventing a telephone from using Link 181

Pause 181

Long Tones 182

Programmed Release 183

p0881591.book Page viii Wednesday, August 19, 1998 6:43 PM

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