Nortel M7410 Instruction Manual

Enterprise Edge

Feature Programming

Telephone Guide

P0908510 Issue 02

P0908510 Issue 02 Enterprise Edge Feature Programming Telephone Guide

Contents

Chapter 1 Getting Started 11

Using this guide 11

Before you start 11

What you’ll need to do programming 11

Understanding the telephone buttons 12

Using the buttons under the display 12

The M7410 Cordless Telephone (CT) 14

Chapter 2 Answering calls 15

Answering incoming calls with Hunt Groups 15

Answering an incoming call 15

Line buttons 15

What line indicators mean 16

Rings you may hear 16

Answering calls at a prime telephone 16

Using a central answering position (CAP) module 17

Customizing your CAP module 17

Monitoring telephones with the CAP module 17

Release button 18

Hearing aid compatibility 18

Viewing information about a call on the display 18

Using Call Information for a particular call 18

Displaying Call Information before or after answering 19

Displaying Call Information for a call on hold 19

Making Call Display information appear automatically at a telephone

Changing which information is shown first about a call 20

Picking up a call ringing at another telephone 20

Answering any ringing telephone using Directed Pickup 20

Answering any ringing telephone using Group Pickup 20

Changing a telephone’s pickup group 21

Trunk Answer 21

Answering a call using Trunk Answer 22

Answer buttons 22

Creating a Conference Call 23

Disconnecting one party 23

Independently holding two calls 24

Putting a conference on hold 24

Removing yourself from a conference 25

Listening to a call as a group 26

4Contents

Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 02

Canceling Group Listening 26

Using Handsfree/Mute 26

Answering calls without lifting the receiver 26

Making calls without lifting the receiver 27

Muting Handsfree 27

Changing a regular call to handsfree 27

Changing a handsfree to a regular call 27

Using Handsfree 27

Changing Handsfree for a telephone 28

Handsfree Answerback 28

Turning Privacy on or off for a call 29

Creating a conference by releasing privacy 29

Making a call private 29

Checking call length using Call Duration Timer 29

Disconnecting by accident 30

Time 30

Chapter 3 Making calls 31

Choosing a line using a line button 32

Line pools 32

Using a line pool to make a call 33

Programming a memory button with a line pool feature code 33

Changing how you dial your calls 34

Using Standard dial 34

Using Automatic dial 34

Using Pre-dial 34

When the internal number you have called is busy 35

Priority Call 35

Making a priority call 35

Giving a telephone the ability to make priority calls 35

Using Ring Again 36

Turning on Ring Again 36

Canceling Ring Again 36

Chapter 4 Time savers for making calls 37

Storing a number on a memory button for Autodial 37

Adding an autodial button 37

Choosing a line for Autodial 37

Using intercom as the line for Autodial 38

Using Last Number Redial 39

Preventing a telephone from using Last Number Redial 39

Using Speed Dial 39

Making a speed dial call 40

Changing and adding System Speed Dials 40

Contents 5

P0908510 Issue 02 Enterprise Edge Feature Programming Telephone Guide

Adding or changing User Speed Dial 40

Using Saved Number Redial 41

Saving a number 41

Dialing a saved number 42

Preventing a telephone from using Saved Number Redial 42

Chapter 5 Handling many calls at once 43

Using Hold 43

Retrieving a held call 43

Holding automatically 43

Listening on hold 43

Holding a call exclusively 44

Using Call Queuing 44

Chapter 6 Transferring calls 45

Using the transfer feature 45

Transferring a call 45

Transferring external calls 45

Canceling a transfer 46

Using Camp-on 47

Parking a call 48

Retrieving a parked call 48

Using Call Park 48

Using Callback 50

Chapter 7 Forwarding your calls 51

Forwarding your calls to another telephone 51

Canceling Call Forward 51

Using Call Forward at your telephone 51

Overriding Call Forward 52

Changing the automatic Call Forward settings for a telephone 52

Changing Forward no answer 52

Changing the delay before a call is forwarded 52

Forward on busy 52

DND on Busy 53

Call Forward and voice mail 53

Line Redirection 54

Turning on Line Redirection 54

Canceling Line Redirection 55

Allowing a telephone to redirect calls 55

Turning the redirect ring for a telephone on or off 55

How Line Redirection is different from Call Forward 57

Using Line Redirection 57

6Contents

Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 02

Chapter 8 Communicating in the office 59

Paging 59

Making a page announcement 59

Activating and deactivating the ability to page 59

Creating page zones 60

Using Page with external paging equipment 61

Sending messages 61

Sending a message 61

Canceling a message you have sent 62

Viewing your messages 62

Replying to a message 62

Replying to a message using an analog telephone connected to an

ASM 63

Removing items from your message list 63

Removing items from your message list using an analog telephone

connected to an ASM 64

Viewing messages you have sent 64

Using Voice Call 65

Making a Voice Call 65

Muting Voice Call tones 65

Answering a Voice Call without touching your telephone 65

Preventing Voice Calls to your telephone using Voice Call Deny 66

Canceling Voice Call Deny 66

Chapter 9 Tracking your incoming calls 67

Using Call Log 67

Call Log options 68

Logging a call manually 68

Deleting old log items 68

Viewing your Call Log 68

Viewing a Call Log item 69

Erasing log items 69

Making a call using Call Log 69

Creating a password to your Call Log 70

Changing your Call Log password 70

Deleting an assigned password 70

Programming a telephone to log calls automatically 71

Using voice mail 72

Chapter 10 Customizing your telephone 73

Finding out what a button does using Button Inquiry 73

Making the display darker or lighter using Contrast adjustment 73

Changing the language on the display 74

English 74

French 74

Contents 7

P0908510 Issue 02 Enterprise Edge Feature Programming Telephone Guide

Spanish 74

Programming a feature code onto a memory button 74

Programming feature buttons 74

Erasing a feature button 75

Applying button cap labels 76

Types of button caps 76

Identifying the telephones 76

Enterprise Edge default button assignments 77

Rules of default button assignment 77

M7310 telephone button defaults 78

M7324 telephone button defaults 79

M7100 telephone button defaults 79

Moving line buttons 79

Changing the type of ring 80

Adjusting the Ring volume 80

Hiding the message or calls indication 81

Restoring the messages and calls indication 81

Chapter 11 Hunt Groups 83

Members of the group 84

Distribution mode 84

Chapter 12 Telephone features 85

Installing Enterprise Edge telephones 85

Naming a telephone or a line 86

Moving telephones 87

Stopping calls from ringing at your telephone using Do Not Disturb

(DND) 87

Stopping calls 87

Refusing to answer a call 87

Canceling Do Not Disturb 87

Using Do Not Disturb 88

Using Background Music 88

Turning Background Music off 88

Chapter 13 ISDN PRI 89

Benefits 89

ISDN PRI features 89

Network Name Display for PRI 89

Name and number blocking for PRI 90

Emergency 911 Dialing 90

2-way DID 90

Call by Call service selection for PRI 91

8Contents

Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 02

Dialing Plan and PRI 91

Service provider features 92

Call Forward 92

Canceling Call Forward 92

Calling the number your calls are forwarded to 92

Automatic Call Back 92

Automatic Recall 93

ISDN applications for PRI 93

Videoconferencing and video telephony 93

Desktop conferencing 93

File transfer 93

Telecommuting 93

Group 4 fax 93

Remote LAN access 93

Leased line backup 93

LAN to LAN bridging 94

Internet and database access 94

Chapter 14 Using System features 95

Using alternate or scheduled services 95

Preventing certain calls from being made 95

Making additional telephones ring 95

Changing the lines used by outgoing calls 95

Turning Services on and off 95

Turning Services on and off using feature codes 96

Viewing the active Services from a two-line display telephone 96

Viewing the active Services from a one-line display telephone 97

User passwords 98

Registration password 98

Clearing a Call Log password 98

Using special telephones 98

Direct-dial 98

Changing the direct-dial telephone assignments 99

Hotline 99

Bypassing a Hotline 99

Making a telephone a hotline telephone 99

Control telephone 100

Using Set lock 100

Changing Set Lock programming for a telephone 100

Using an auxiliary ringer 101

Turning the auxiliary ringer for a telephone on or off 101

Using Host System dialing signals 101

Link 101

Preventing a telephone from using Link 101

Pause 102

Contents 9

P0908510 Issue 02 Enterprise Edge Feature Programming Telephone Guide

Long Tones 102

Programmed Release 102

Run/Stop 103

Wait for Dial Tone 103

Using pulse dialing for a call 103

Using your Enterprise Edge system from an external location 103

Controlling access to your Enterprise Edge system 104

Direct inward system access (DISA) 104

Class of Service (COS) 104

Maintaining security 105

Accessing Enterprise Edge remotely over the public network 105

Tones 105

Using Class of Service (COS) passwords 106

Changing your Class of Service 106

Chapter 15 General System features 107

Pulse or tone dialing 107

Disconnect supervision 107

Hunt Groups 107

Internal numbers 107

Line assignment 107

Target line 108

Line pools 108

Overflow call routing 108

M7100 telephone 109

Memory buttons 109

One-line display 109

Prime line 110

Private lines 110

Volume bar 110

Wall mounting 110

Chapter 16 Hospitality Services 111

Alarm time (AL) feature 111

Hospitality Services admin alarm feature 113

Room occupancy (RO) 114

Room condition (RC) 114

Hospitality programming 116

Chapter 17 Companion Features 117

Using your portable telephone 117

Using Enterprise Edge features 118

Using new features 119

Supporting additional features for portables 120

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