Nortel Norstar Instruction Manual

Norstar

Modular Plus Release 5

System Administration Guide

Norstar

Compact Plus Release 5

System Administration Guide

Published by Nortel Networks on behalf of British Telecommunications PLC. All

possible care has been taken in the preparation of this publication, but British

Telecommunications PLC assumes no liability for any inaccuracies that may occur.

British Telecommunication PLC reserves the right to make changes without notice both

to this publication and to the product that it describes.

No part of this publication may be reproduced, transmitted, transcribed, stored in a

retrieval system, or translated into any human or computer language in any form or by

any means without prior written permission of British Telecommunications PLC.

If you find any errors in this publication, or would like to make suggestions for its

improvement, please write to:

British Telecommunications

Norstar Product Manager

Weston House

246 High Holborn

London, WC1V 7DQ

British Telecom is a registered trademark of:

British Telecommunications PLC

Registered Office 81, Newgate Street

London, EC1A 7AJ

Registered in England, Number 1800000

Meridian, Companion, and Norstar are trademarks of Nortel Networks.

Meridian Norstar Business Communication System is manufactured by Nortel

Networks.

Touchtone is a trademark of British Telecom.

This document is for use with Compact Plus Release 4 Norstar UK.

P0986921 02

Printed in Canada

iii

P0607114 Issue 01 Compact Plus System Administration Guide

Contents

SECTION I: System Administration 9

Introduction 11

Safety and Regulatory information 12

You must be the administrator 13

Here’s what you need to start programming 13

Understanding the telephone keys 15

Starting a programming session 18

Ending a programming session 19

Using passwords to access programming 19

Understanding your system 20

Map of Administrator Plus programming 20

SECTION II: System programming 23

Conventions used in this guide 24

Programming overview 24

Using passwords 29

Programmable settings and features 31

Making suggestions 38

Advice Line 38

Programming Terminals and Extensions 39

Terminals and extensions 40

Assigning a line to an extension (line access) 40

Assigning line pool access 42

Assigning a Prime line to an extension 42

Assigning intercom keys to an extension 43

Assigning an Answer key to an extension 44

Setting the Originating Line Identification for an extension 45

Programming Hospitality Services 47

Hospitality extensions 48

Alarm time (AL) feature 49

Hospitality Services admin alarm feature 51

Room occupancy (RO) 52

Room condition (RC) 53

Service time 55

Software Keys 57

Viewing the System ID 58

Software Keys 58

Setting System speed dial 61

Setting System speed dial 62

Assigning a number to a System speed dial code 62

Selecting a line 63

Setting the system to display a name instead of a number 63

Setting the speed dial number to bypass restrictions 65

P0607114 Issue 01 Compact Plus System Administration Guide

Naming extensions and lines 67

Naming extensions 68

Naming lines 69

Changing the time and date 71

Changing the time and date 72

Changing the time 72

Changing the date 73

Changing the time and date using the Basic password 73

Changing the time by an hour 74

Automatic Time & Date 74

Assigning a Direct-Dial extension 75

Programming Direct-Dial 76

Programming an internal Direct-Dial extension 76

Programming an external Direct-Dial extension 77

Barring calls and privileges (Restrictions) 79

Using restriction filters to bar calls 80

Assigning filters to a telephone (Extn restrns) 83

Assigning filters to a line (Line restrns) 84

Assigning filters to a line/extension (Line/extn restrns) 85

Class of Service passwords 86

Assigning a remote access filter 89

Locking an extension 93

Preventing Last Number Redial 94

Preventing Saved Number Redial 94

Preventing Recall 95

Preventing Redirect 96

Programming capabilities 97

Programming an extension 98

Setting Call Forward no answer 98

Setting Call Forward on Busy 100

Programming Do Not Disturb on Busy 101

Programming Handsfree 102

Programming Handsfree answerback 103

Assigning a Pickup group 104

Assigning a page zone 104

Programming paging 105

Assigning telephones to the Direct-Dial extension 106

Allowing Priority call 107

Assigning a Hotline 108

Auxiliary ringer 109

Activating Redirect ring 109

Receive tones 110

Programming User preferences 111

Programming User preferences 112

Changing the key programming for an extension 112

Changing a personal (user) speed dial code 113

Changing the Call log options 114

Changing the dialling options 114

Changing the display language 115

Changing the display contrast 116

Changing the Ring type 116

P0607114 Issue 01 Compact Plus System Administration Guide

Programming Hunt groups 119

Programming Hunt Groups 120

Adding or removing members from a group 121

Moving members of a group 122

Assigning or unassigning lines to a group 122

Assigning a distinctive ring pattern to a Hunt Group 123

Setting the distribution mode 124

Setting the hunt delay 125

Programming options if all hunt members are busy 125

Programming the queue timeout 126

Programming the overflow extension 127

Setting the name 127

Checking hunt group metrics 128

Programming feature settings 131

Background music 132

On hold 132

Receiver volume 133

Camp timeout 133

Park timeout 134

Park mode 135

Transfer callback 136

Network callback 137

Held line reminder and delay 137

Conference tone 138

Directed (call) pickup 139

Page tone 139

Page timeout 140

Call log space 140

Alarm extension 141

Answer extension 142

Setting SWCA controls 143

CLID Match 144

Moving and copying 145

Extension relocation 146

Copying programming for telephones 147

Settings for analogue equipment 151

Settings for analogue equipment 152

Setting the delay before the ATA/I-ATA answers 152

Changing the dial mode of an ATA or an I-ATA 153

Setting whether the ATA/I-ATA should receive system tones 154

Setting whether an ATA is used on-site or off-site 155

Services 157

Using alternate or scheduled services 158

Turning services on or off 158

Designating alternate routes for calls 161

Programming routes 163

Programming destination codes 164

Turning a manual service on or off with a feature code 167

Assigning control extensions 168

Changing the name of a schedule 169

Changing the time of a schedule 170

P0607114 Issue 01 Compact Plus System Administration Guide

Passwords 171

Password security 172

Setting the SAPLUS password 172

Setting the Administrator password 173

Setting the Basic password 173

Hospitality passwords 174

I-RAD password 175

Call services 177

Erasing a forgotten Call log password 178

Programming Call services 179

1st Display 179

Auto called ID 180

Remote access 181

Programming lines and features for remote access 182

Auto Attendant 187

Auto Attendant 188

System Answer 188

Custom Call Routing (CCR) 189

CCR groups 189

Direct extension dialling 190

Customising System Answer and CCR 190

Turning System Answer on or off 191

Turning CCR on or off 191

Choosing the attendant telephone 191

Setting the number of rings before System Answer answers a call 192

Setting the number of rings before a caller hears the CCR greeting 192

Adding or removing extensions from a CCR group 193

Using the pre-recorded greetings 194

Using customised greetings for System Answer and CCR 194

Recording customised greetings for System Answer and CCR 196

Programming or changing CCR destinations 197

Testing your custom System Answer and CCR 197

Maintenance 199

Beginning a Maintenance session 200

Checking the system version of the software 201

System Administration Log record 201

Troubleshooting 203

Recording and reporting alarm codes 204

Clearing lines 204

Power failure 205

Power-fail telephone 206

SECTION III: Using telephone features 207

About your system telephones 209

T7316E Business Series Terminals and KIMs 210

T7316 Business Series Terminal key defaults 213

M7324N telephone and CAPN 214

M7310N telephone 215

M7208N/T7208 telephones 216

M7100N/T7100 telephones 217

vii

P0607114 Issue 01 Compact Plus System Administration Guide

M7000/T7000 telephones 217

Release key 218

Visually Impaired Operator Console 218

Common feature display messages 219

Customising your telephone 223

Dialling mode 224

Display contrast 225

Key Inquiry 225

Moving line keys 226

Ring type 227

Ring volume 227

Programming M7000/T7000 memory keys 227

Using personal features 229

Background music 230

Do Not Disturb 230

Personal Speed Dial codes 231

Using Speed Dial 231

Answering calls 233

Answering a call 234

Sorting calls by distinctive ring patterns 234

Privacy feature (external calls only) 234

Answering the next queued call 235

Answering hunt group calls 235

Multiple appearances of DIA lines 236

Using SWCA line buttons 236

Using Handsfree 239

Answering a telephone using Directed Pickup 240

Answering a telephone using Pickup Group 241

Answer keys 242

Listening in a group 243

Disconnecting accidentally 243

Malicious call identification (MCID) 243

Holding calls 245

Holding 246

Listening on hold 247

Routing calls 249

Call Parking 250

DIA calls 251

Making a Priority call 253

Transferring a call 253

Transferring to a busy extension (Call Camping) 254

Making external calls 257

Using an exchange code 258

Using line pools 258

Making a conference call 259

Using Class of Service passwords 263

Making internal calls 265

Making an internal call 266

Making a conference call 266

Accessing a Direct-Dial extension 266

viii

Compact Plus System Administration Guide P0607114 Issue 01

Leaving messages 267

Paging 270

Remote paging 270

Voice call 271

Forwarding calls 273

Forwarding all calls 274

External Call forward 275

Line redirection 276

Saving time with features 279

Using System Speed Dial 280

Using Autodial 280

Using Redial 282

Programming memory keys 283

Using Ring Again 284

Using Hotline 285

Using display features 287

Time and Date 288

Static Time 288

Call Duration Timer 288

Call Information 289

Call Log 290

Autobumping 295

Special dialling features 297

Special dialling features 298

Inserting a pause 298

Setting Long tones 298

Programmed Release 299

Recall 299

Run/Stop 299

Wait for Dial Tone 300

Integrated Services Digital Network (ISDN) 301

ISDN services 302

Digital Network Adapter 304

Feature quick reference 305

Compact Plus feature codes 306

ISDN terminal features 309

ATA extension features 311

Appendix A: Programming overviews 313

Charts 315

Index 335

P0607114 Issue 01 Compact Plus System Administration Guide

SECTION I: System Administration

Compact Plus System Administration Guide P0607114 Issue 01

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