Nortel IP Phone 2004 User manual

Part No. N0027284 01

March 11, 2005

BCM

Nortel Networks IP Phone 2004

User Guide

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IP Phone 2004 User Guide

Getting started

The BCM Nortel Networks IP Phone 2004 brings voice and data to your desktop.

Introduction

This guide contains information about:

• telephone buttons and lights

• telephone display

• telephone setup

• how to make and answer calls

• how to use the navigation buttons

• how to program memory buttons

• how to offset the time on your telephone display

Figure 1 shows the IP Phone 2004.

Figure 1 The IP Phone 2004

4Getting started

N0027284 01

IP Phone 2004 button and light descriptions

Figure 2 shows the IP Phone 2004 lights and buttons.

Figure 2 IP Phone 2004 buttons

Table 1 shows a description of the lights and buttons.

Table 1 IP Phone 2004 buttons and descriptions

Hold button

Places an active call on hold.

Goodbye button

Ends an active call.

Handsfree button with LED

Turns the Handsfree mode on.

Volume control bar

Adjusts the handset, Handsfree, headset and ringer volume.

Mute button with LED

Turns the microphone off and on when you are on a call.

Headset button with LED

Turns the headset mode on.

Mailbox in button (programmable memory button #08

Opens your CallPilot mailbox. For more information about mailbox

options, refer to your CallPilot Quick Reference Card.

C D

FNGHOP

Getting started 5

IP Phone 2004 User Guide

Leave Message button (programmable memory button #09)

Allows you to send voice mail messages. For more information on voice

mail messaging, refer to your CallPilot Quick Reference Card.

Navigation cluster buttons

Allows you to view items stored in your Call Log. For more information on

the Call Log feature, refer to “Navigation buttons” on page 11.

Feature

Feature button

Starts or ends a feature.

Display buttons

Shows feature options.

Line and Memory buttons

For more information on line and memory buttons, refer to “Program

memory buttons” on page 12.

Telephone light

Flashes when a call rings at the telephone.

Lights up when Message for you appears on the display.

Programmable memory button #07

(Default: Blank)

Default Services button (programmable memory button #10)

Default access to scrollable feature display menu, including the hot

desking feature.

Programmable memory button #11

(Default: Blank)

Programmable memory button #12

(Default: Blank)

The following buttons are reserved for future development, and are therefore not yet implemented.

PC Expansion button

6Getting started

N0027284 01

IP Phone 2004 display

There are three areas to the IP Phone 2004 display:

• Button label area

• Information area

• Feature options area

Figure 3 shows an example of the display and describes each area.

Figure 3 Display area

Button label area

The button label area shows the label and status of the six programmable memory buttons. For

more information about these buttons, refer to “Program memory buttons” on page 12.

Note: Dial pad buttons N, G, H, O and Q can also be programmed as memory buttons.

Information area

The Information area shows:

• the extension number of the telephone (DN: 340)

• a line for general information (Nortel Networks)

• the date and time when the telephone is not in use, and changes to show features and call

information when the telephone is in use

Button label area

Information area

Feature options area

Call fwd

Conference

Last num

Page gen

Intercom

DN: 340

Nortel Networks

April 25 10:51 am

Feature

Getting started 7

IP Phone 2004 User Guide

Feature options area

When a feature is activated, or when you are on an active call, the display command line shows

you the action you must take to proceed.

For example: Pswd. This means you must enter your mailbox password.

The Feature options area shows the label for the FEATURE button and for the three display buttons.

These button labels appear in capital letters directly above the Feature and display buttons, and to

the right of the FEATURE label on the display. These button labels vary depending on the feature in

use.

About your programmable buttons

Your System Administrator assigns the six programmable buttons as line, intercom or memory

buttons. The label for each button appears on the display next to the button. For more information,

see your System Administrator.

Telephone setup

This section describes the IP Phone 2004 display features:

• Display contrast

• Language choice

• Ring type

Note: For more information about the features available to your telephone and how to use them,

refer to the Telephone Feature Card.

Display contrast level

Adjust the contrast for the telephone display.

1Press Feature *7.

2Press DOWN and UP to view the levels.

3Press OK to select a level.

Language choice

Select the Primary Language for the telephone display.

1Press Feature *501. Select the Alternate Language for the telephone display.

1Press Feature *502. Select the Alternate Language 2 for the telephone display.

1Press Feature *503. Select the Alternate Language 3 for the telephone display.

1Press Feature *504. Select the Alternate Language 4 for the telephone display.

8Getting started

N0027284 01

Ring type

Select a different ring type for your telephone.

1Press Feature *6.

2Press 1, 2, 3, 4, or NEXT or to hear the different ring types.

3Press OK to store the ring type.

IP Phone 2004 User Guide

Features and buttons

This section describes some of the IP Phone 2004 buttons and call features:

• Basic call features

• Navigation buttons

• Memory buttons

Note: For more information about the features available to your telephone and how to use them,

refer to the Telephone Feature Card.

Basic call features

You can make external and internal calls using the following features:

• make a call

•answeracall

•holdacall

• Handsfree

•headset

•Mute

• Time Offset

Make a call

There are many ways to make a call depending on your telephone programming and the type of

call.

External calls using line buttons

1Lift the handset.

2Press a line button.

3Dial the external telephone number.

External calls using intercom buttons

1Lift the handset.

2Press an intercom button and enter a line pool access code.

3When you hear an external dial tone, dial the external telephone number.

Note: Contact your System Administrator for a list of line pool codes. When entering a line pool

access code on PRI lines you will not hear dial tone.

10 Features and buttons

N0027284 01

Internal calls using intercom buttons

1Lift the handset.

2Press an intercom button.

3Dial the extension number.

Note: Contact your System Administrator for a list of extension numbers.

Answer calls

When your telephone rings and the light flashes or an intercom or line button “indicator flashes:

• lift the handset.

• press the line or intercom button with the flashing indictor before you lift the handset.

Hold

• Calls are put on hold automatically when you switch from one line to another.

• While on a call, press . The indicator for the line on hold flashes.

• To retrieve a held call, press the line button with the flashing indicator.

Handsfree

Your System Administrator must program the Handsfree feature to your telephone.

• Press to make or answer a call.

• To switch to Handsfree when you are on a handset call, press and replace the handset. Lift

the handset to switch back.

• To switch to Handsfree when you are on a headset call, press . Press to switch back.

Headset

You must have a headset installed on your telephone to use this feature.

• Press to activate the headset mode. When the light is on, press a line or

intercom button to make a call.

• To switch to your headset when you are on a handset call, press and replace the

handset. Lift the handset to switch back.

• To switch to your headset when you are on a Handsfree call, press . Press to switch

back.

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