NOTICE
Any use of this product is subject to the terms and acceptance of the NexWatch Software Agreement. Please request a copy from NexWatch,
and review the agreement carefully.
DISCLAIMER
PRODUCT LIABILITY / MUTUAL INDEMNIFICATION
In the event that a Customer receives a claim that a Product or any component thereof has caused personal injury or damage to property of
others, Customer shall immediately notify NexWatch in writing of all such claims. NexWatch shall defend or settle such claims and shall indem-
nify and hold Customer harmless for any costs or damages including reasonable attorneys’ fees which Customer may be required to pay as a
result of the defective Product or the negligence of NexWatch, its agents, or its employees.
Customer shall hold harmless and indemnify NexWatch from and against all claims, demands, losses and liability arising out of damage to
property or injury to persons occasioned by or in connection with the acts or omissions of Customer and its agents and employees, and from
and against all claims, demands, losses and liability for costs of fees, including reasonable attorneys’ fees, in connection therewith.
UNPACKING PROCEDURE
CAUTION
If any damage to the shipment is noticed before unpacking, a claim must be filed with the commercial carrier.
All containers should be opened and unpacked carefully in order to prevent damage to the contents.
The following steps are used to unpack equipment in preparation for installation:
1. Open the container and remove the unit(s) and all packing material. Retain the container and all packing materials. They may be used again
for reshipment of the equipment, if needed.
2. Inspect the contents for shortage. If items are missing, contact the order entry department at 800-227-1667 Option-2.
3. Visually check contents. If damage is discovered, perform the following:
• If shipping caused damage to the unit, a claim must be filed with the commercial carrier.
• If any other defect is apparent, call 800-227-1667 Option-2 for a return authorization.
SHIPPING INSTRUCTIONS
To ship equipment back to NexWatch:
1. Contact the customer service department at 800-227-1667 Option-2 before returning equipment. When calling, please have available:
• A description of the problem or reason for returning the equipment.
• Original purchase order number, invoice number and whether or not the unit is still under warranty.
• A new purchase order number if the unit is not under warranty.
2. Obtain the Return Authorization Number (RMA) from the customer service department.
3. Show the RMA number on all packages shipped. Packages not marked with an RMA number will be refused at the factory and returned
COD.
4. Carefully pack the equipment for shipment. Use the original packing material whenever possible.
LIMITED WARRANTY
All Products sold or licensed by NexWatch include a warranty registration card which must be completed and returned to NexWatch by or on
behalf of the end user in order for NexWatch to provide warranty service, repair, credit or exchange. All warranty work shall be handled through
the Customer which shall notify NexWatch and apply for a Return Merchandise Authorization (RMA) number prior to returning any Product for
service, repair, credit or exchange. NexWatch warrants that its Products shall be free from defects in materials and workmanship for a period of
two years from date of shipment of the Product to Customer. The warranty on Terminals, Printers, Communications Products and Upgrade kits
is 90 days from date of shipment. Satisfaction of this warranty shall be limited to repair or replacement of Products which are defective or defec-
tive under normal use. NexWatch’ warranty shall not extend to any product which, upon examination, is determined to be defective as a result of
misuse, improper storage, incorrect installation, operation or maintenance, alteration, modification, accident or unusual deterioration of the
Product due to physical environments in excess of the limits set forth in Product manuals. THERE ARE NO WARRANTIES WHICH EXTEND
BEYOND THIS PROVISION. THIS WARRANTY IS IN LIEU OF ALL OTHER WARRANTIES WHETHER EXPRESS, IMPLIED OR STATUTORY,
INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR ANY PARTICULAR PURPOSE. NO REPRESENTATION OR
WARRANTY OF THE DISTRIBUTOR SHALL EXTEND THE LIABILITY OR RESPONSIBILITY OF THE MANUFACTURER BEYOND THE
TERMS OF THIS PROVISION. IN NO EVENT SHALL NEXWATCH BE LIABLE FOR ANY RE-PROCUREMENT COSTS, LOSS OF PROFITS,
LOSS OF USE, INCIDENTAL, CONSEQUENTIAL OR SPECIAL DAMAGES TO ANY PERSON RESULTING FROM THE USE OF NEXWATCH’
PRODUCTS.
CONFIDENTIALITY
All software, drawings, diagrams, specifications, catalogs, literature, manuals and other materials furnished by NexWatch relating to the design,
use and service of the Products shall remain confidential and shall constitute proprietary rights of NexWatch and Customer agrees to treat such
information as confidential. Customer shall acquire no rights in the design of the Products or the related materials except to use such information
solely for the purpose of and only during the time it sells the Products. Customer shall not copy the design of any of the Products or use or cause
to be used any Product design or related materials for its own benefit or for the benefit of any other party. The covenants contained in this section
shall remain effective throughout the term of this Agreement and thereafter unless specifically waived by NexWatch in writing.
PW-5000 Enclosure - PW5K1ENC4
Installation Guide
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