FAQS
How long does each fragrance last?
Depending on the scent, they should last between 15-21 days on a
medium scent intensity. (Level 5 out of 10)
Return Policy?
We have a 30 day return policy and a 1 year limited warranty on the
Pura device.
Do you have a fragrance guarantee?
If you ever do not like a fragrance, we will send you a new one for free
if it was bought through Pura’s website and within the first 7 days of
you recieving it.
Are the fragrance vials recyclable?
Yes they are! Don’t forget to remove the wick before recycling.
Can you control multiple devices with the app?
Yes, you can control as many devices as you want with one account.
How do I reset the Pura device?
1. Unplug your device
2. Find the reset button on the device (Remove device lid, look
on the front side, and find the small button)
3. Hold down the button, and then continue holding the button
as you plug it in to the wall and keep holding until the night
light turns blue (will be about 10 seconds).
4. Go through the setup steps again.
Need Help?
You can contact our customer support at
support@trypura.com
or chat in through our app.
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TIPS & TRICKS
Device holds two fragrances. They can be the same or dierent!
Magnetic lid easily removes to replace fragrances and cleans
easily with a damp towel.
Reset button, hold down for 5 seconds to reset your device. For a factory
(hard) reset see FAQ page.
Rotate the plug on the back of the device to fit a horizontal outlet.
Smart nightlight, you can choose ambient light sensing and any color!
Independently control your ambiant nightlight and your fragrances.
NEST NEW YORK FRAGRANCE TIPS
Customize your scent schedule. Program your device in the kitchen
to uplift you with fragrance as you start the day and set your entryway
device to greet you with a welcoming scent when you return home.
Enjoy mood on demand. Swap between scents throughout the day
to create the perfect mood. Motivate in the morning with Grapefruit
and relax at night with Cedar Leaf & Lavender.
Be a smart host. During your event, control the scent and fragrance
intensity in the room to give guests an energizing boost or a cue to
wind down—all from the ease of your phone.
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