Mounting Dream MD2165-LK Programming manual

Trouble-shooting Manual

(Tilting Wall Mount)

Please refer to this manual when encountering installation issues. Since it's

general solution, if cannot help or for defective product, please contact us with

more details of issues (TV parameters, VESA hole/mounting hole, pictures

highly recommended).

Mount shown here is indicative only. If there is any inconsistency between the

image and the actual product you received, the actual product will govern.

This manual applies to tilting wall mounts, including MD2165-LK, MD2263-LK,

MD2263-XLK, MD2268, MD2268-32, MD2268-LK, MD2268-MK, MD2268-S,

MD2268-XL,MD2868-LK and mounts in same design.

Case

200mm

TV bottom hits the wall

Tilting angle not up to desired degree

Limited operation space between wall and bracket

Add spacers between bracket

and TV to enlarge space

Then use upper VESA holes(like B)

instead of lower ones (like A)

(for VESA under 400 x 400)

200mm hole

Solution

Cables blocked by mount/bracket

Add spacers between

bracket and TV back

Then plug in cable first and hang TV

Tilting wall mount

Case

Solution 1

Solution 2:

If VESA less than mount's max line, please move bracket away from

the cables.

Solution 3:

If above solutions cannot help, please contact us

with information (TV back pictures, VESA, TV weigh)

for best solution.

For ① : Fasten the tilting bolt to some extent, hang TV into the wall

plate, clip in bracket and adjust to the desired tilting angle

① Brackets cannot clip into wall plate, or hard to

adjust the tilting angle.

② Hard to take off TV from the wall mount

For ② : Pull down strap to take off TV from wall mount

Reduce the tilting angle to 0° first, then:

Tilting wall mount

Solution 1

Check if the wall plate is level with provided bubble level. If wall plate

not level, adjust it to level. Level

Solution 2

Use bolt holes at same level, and pull bracket upward to reduce the

gap between the hole and bolt, then fasten them finally.

Bolt

gap

Bolt hole

Solution 3

If above solutions cannot help, please contact us.

Case Solution

Case

TV not level

Case

Lag bolt is difficult to screw into stud.

Solution

If lag bolt is damaged, please contact customer service for

new lag bolt to replace. And follow the installation instruction

to ensure:

1. Pre-drill the pilot holes to required length.

2. Use open wrench or socket wrench, rather than electronic

tool, which will damage the lag bolt.

For ① Move Brackets downward, and use upper bolt

holes to attach TV.

① Brackets stick out the TV

Case Solution

Mounting

hole

Mounting

hole

Mounting

hole

Tilting wall mount

For ② Use slide buckle to shorten the straps. If still long, tape

straps up onto TV or cut it off.

② Strap sticks out of TV

slide up

Mounting

hole

Bolts longer than bolt hole on TV

Case

① Add spacers / washers to accommodate the bolt length

Solution

Spacer

Bolt

Steel

washer

Spacer

Bolt

+ +

Plastic

washer

(2.5mm)

Steel

washer

③ If above fail, please go to local hardware store to buy bolts/washers to fit the TV holes.

② If try solution 1, bolts are still long, please add 2.5mm washers (provided in shipping box)

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