Motorola Moto e7 PLUS User manual

User Guide

MOTOROLA, the stylized M logo, MOTO, and the MOTO family of marks are trademarks or registered trademarks

of Motorola Trademark Holdings, LLC. LENOVO is a trademark of Lenovo. Google, Android, Google Play and

other marks are trademarks of Google LLC. microSD Logo is a trademark of SD-3C, LLC. All other product or

service names are the property of their respective owners.

Certain features, services and applications are network dependent and may not be available in all areas; additional

terms, conditions and/or charges may apply. Contact your service provider for details.

All features, functionality, and other product specifications, as well as the information contained in this help content,

are based upon the latest available information and believed to be accurate at the time of release. Motorola

reserves the right to change or modify any information or specifications without notice or obligation.

Some images in help content are examples only.

You can also read this help on your phone at Settings > Help.

Contents

Set up phone 1

About your hardware 1

Insert and remove SIM and SD cards 3

Copy data from old phone 5

Set up voicemail 7

Set up email 7

Prepare for emergencies 8

Make it yours 10

Accessibility settings 12

Visual assistance 12

Hearing assistance 14

Dexterity assistance 16

Use accessibility shortcuts 17

Learn the basics 19

About your home screen 19

About your lock screen 20

New to Android? 21

If this is your first smartphone 21

If you had an iPhone 22

About your Google account 23

Status bar icons 24

Phone terms you should know 28

Get around on your phone 30

Learn gestures 30

Move between apps and screens 31

Use quick settings 32

Turn screen off and on 34

Adjust volumes 35

Frequently used tools 37

Turn flashlight on and off 37

Take screenshots 37

Control phone with your voice 38

Get directions to a location 39

Use Time and Weather widget 40

Manage time spent on your phone 42

Work with text 45

Use onscreen keyboard 45

Cut, copy, paste text 46

Use voice typing 47

Fill in forms automatically 47

moto e7 plus iii

Personalize your phone 48

Home screen 48

Change wallpaper 48

Customize your Favorites tray 48

Add widgets, shortcuts, or folders 49

Remove widgets, shortcuts, or folders 51

Remake your home screen with launchers 51

Lock screen 53

Use a screen saver 53

Sounds 54

Set ringtones 54

Enhance sound 55

Avoid interruptions with Do Not Disturb 56

Stop phone from speaking 59

Other sound settings 60

Silence “Hello Moto” during power up 60

Turn off charging sounds 60

Apps 61

About your apps 61

View two apps on screen 66

View notifications 66

About Moto experiences 68

Manage your apps 69

Install or update apps 69

Manage or delete apps 71

Protect against harmful apps 73

Search and browse 74

Search the web 74

Search your phone 76

Browse websites 77

Text messaging 79

About text and multimedia messages 79

Read, send, manage text messages 79

Add attachments 81

Save attachments from text message 82

Turn group messaging on or off 83

Change default messaging app 83

Control notifications for text messages 83

Change text message reply to incoming calls 84

Get text messages on your computer 84

moto e7 plus iv

Email 86

Read, send, manage emails 86

View email attachments 87

Preview inboxes from home screen 88

Add email signature 88

Control email notifications 88

Calendar app 90

About the calendar 90

Find calendar events 90

Create and manage events 91

Control notifications for calendar events 91

Clock app 93

Set alarms 93

Use timer or stopwatch 93

Set date and time 95

Photos app 96

Share photos and videos 96

Upload photos and videos 96

Calls, contacts, voicemail 98

Phone calls 98

Answer calls 98

Make calls 99

During a call 100

Make video calls 101

Make conference calls 102

Make calls over Wi-Fi 102

Block calls and texts 104

Turn call waiting on and off 105

View and delete call history 105

Make emergency call from locked phone 106

Contacts 108

Add contacts 108

Edit or delete contacts 109

Star your favorite contacts 110

Sort contacts 110

Share contacts 111

Voicemail 112

Use voicemail 112

Send all calls from contact to voicemail 113

Music 114

moto e7 plus v

Listen to music 114

Transfer music files 115

Connect a MIDI device 116

Battery 117

Charge phone 117

Extend battery life 117

Use Battery Saver mode 119

Show battery percentage in status bar 119

Storage 121

About storage options 121

Manage phone storage 121

Manage SD card 122

Find downloaded files 123

Recover recently deleted files 124

Upload music to cloud 124

Upload photos and videos 125

Scan documents and make copies 125

Network and internet 127

Connect to Wi‑Fi networks 127

Use Airplane mode 128

Control data usage 129

Share your internet connection 130

Connect to VPNs 133

Connected devices 134

Connect with Bluetooth™ 134

Connect with Wi-Fi Direct 136

Cast screen or media to TV 136

Transfer files between phone and computer (USB) 138

Print from your phone 139

Other settings 141

Apps & notifications 141

Change app settings 141

Choose how apps notify you 142

Display 145

Adjust screen brightness 145

Adjust screen colors at night 145

Change display style 145

Set Dark theme 146

Show apps full screen 146

See Peek Display notifications 147

Change screen timeout 148

moto e7 plus vi

Stop automatic rotation 149

Choose color mode 149

Change font and display size 149

Set lock screen preferences 150

Location 151

Use location services 151

Security 152

About security 152

Protect against harmful apps 153

Be ready to find a lost phone 153

Lock and unlock phone 154

Set screen lock 154

Adjust lock options 155

Unlock with trusted devices 155

Unlock with your face 156

Unlock at trusted places 158

Keep phone unlocked while it's on you 159

Use fingerprint security 159

Pin your screen 161

Lock SIM card 162

Accounts 163

Add or remove accounts 163

Sync apps with your Google account 164

Manage information in your Google account 165

System 166

Languages & input 166

Customize the keyboard 166

Use multiple languages 167

Gestures 169

Customize Power button gesture 169

Change System navigation 169

Turn flashlight on and off 169

Adjust screenshot settings 170

Back up phone 170

Users and guests 172

Share your phone 172

Add, modify, remove users 173

Add or delete guest 174

About phone 175

Record your IMEI number 175

moto e7 plus vii

Find legal and product information 175

Fix a problem 176

Hardware issues 176

Phone is slow or unstable 176

Phone feels warm or hot 176

Phone won't turn on 177

Phone restarts or crashes 177

Screen is frozen or won't respond 178

SD card problems 178

Call and SIM issues 181

Problems making/receiving calls 181

Problems during calls 183

Battery issues 186

Charging problems 186

Battery drains too fast 186

Bluetooth, Wi-Fi, USB issues 187

Bluetooth problems 187

Wi-Fi problems 189

Can't transfer files or connect to computer 190

Account and sign-in issues 191

Forgot unlock code 191

Can't sign in to Google 191

Account sync issues 191

App issues 193

App or widget problems 193

Camera problems 194

Messaging problems 195

Gmail problems 197

Play Store problems 197

Maintenance procedures 198

Update Android software 198

Reset Wi-Fi, cellular data, and Bluetooth 198

Reset phone 199

Get more help 200

moto e7 plus viii

About your hardware

Hardware diagram

1. Tray for SIM and SD card

2. Microphone

3. Headset jack

4. Front camera (To learn more, read help in the Camera app.)

5. Earpiece

6. Proximity sensor

7. Google Assistant button

8. Volume up/down button

9. Power button

Set up phone 1

1. Fingerprint sensor

2. Depth camera (To learn more, read help in Camera app.)

3. LED flash

4. Main camera

5. Microphone

6. Micro USB port for charging, transferring files, sharing connection with tethered devices.

7. Speaker

Care for your phone

To clean the screen:

•While this does not disinfect your phone, the best way to keep your phone clean is to wipe it thoroughly with a

dry soft cloth. Avoid abrasive cloths, including paper towels and other materials with rough surfaces.

•If the screen gets drops of liquid on it, wipe it with a clean, dry cloth.

To disinfect your phone:

•It is okay to use wipes or cloths moistened with 70% isopropyl alcohol or Clorox® Disinfecting Wipes to gently

wipe your screen.

•When disinfecting or cleaning your phone, turn it off and avoid getting any moisture in its openings, including

the charging port, headphone jack, microphones and speakers.

•Don't submerge your phone in any cleaning agents, avoid using any cleaners with bleach or abrasives, and

avoid spraying cleaners directly on the screen.

The CDC advises to clean and disinfect frequently touched surfaces daily.

Set up phone 2

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