Motorola MH7021 User manual

Quick Start

Guide

AC2200 Tri-Band Mesh WiFi

whole home WiFi system

add-on satellite

Packaged with the system

Motorola Satellite

Power Adapter

(varies by region)

Ethernet Cable

Para una Guía de Inicio Rápido en español, por favor

vaya a

www.motorolanetwork.com/MH7021IR

Let’s get started

The MH7021 is sold as an add-on to your existing Motorola

whole home WiFi system. If you do not already have the

system, you will need to purchase MH7022 (Router plus one

Satellite) or MH7023 (Router plus two Satellites) prior to

installing this additional Satellite. You may connect up to 3

Satellites to your existing Router.

If you used the MotoManage™app to setup the Motorola

whole home WiFi system, you can easily add a Satellite by

following the steps below.

If you did not use the app to setup your network, you can add

the Satellite manually. In that case, skip to the section Add

your Satellite manually on the next page.

1Open the MotoManage app and login to your account.

2Click Settings at the bottom of the app. Then click on Add

Mesh Satellite or Router.

3You will then be asked to scan the QR code on the back of

your Satellite. Follow the steps to install your Satellite.

Sample label:

If you have any problems installing your Satellite, please see

the Troubleshooting section at the end of this guide.

Add your Satellite manually

If you are not using the MotoManage app, you will need to

configure the Satellite manually. Follow the steps below to add

a Satellite to your existing whole home network.

1Place the Satellite near your Router and plug the included

Ethernet cable into the Router’s LAN port and the LAN

port of the Satellite. Your Router should already be

powered on and connected to the Internet.

2Now, connect the supplied power adapter between the

Satellite’s power jack and an electrical outlet. The Motorola

logo on the front of the unit should start blinking green

while the device powers up. If the logo is not blinking

green, check that the On/Off button on the back panel is

pushed in. The logo will switch to blinking blue while it is

pairing with the Router.

3Once the Satellite has paired with the Router, the Motorola

logo will turn solid green. This process can take up to 5

minutes. Then you can unplug the Ethernet cable and

move the Satellite to where you plan to locate it. Continue

below to Positioning the Satellites around your home for

help on doing this.

If the Motorola logo does not turn solid green see the

Troubleshooting section at the end of this guide.

Positioning the Satellites around your

home

When adding another Satellite we recommend placing your

Satellites in opposite corners of your house, but still within

range of your Router.

1When you place your Satellite, first connect the supplied

power adapter between the Satellite’s power adapter and

a working electrical outlet. The Satellite’s Motorola logo on

the front of the unit should be blinking green while the unit

powers up. If the logo is not blinking green, check that the

On/Off button on the back panel is pushed in.

2The Satellite will attempt to sync with the Router. While

attempting to sync, the Motorola logo will blink blue. If it

continues to blink blue after five minutes, this means your

Satellite is out of range. If so, move the Satellite closer to

the Router.

After the Satellite pairs with the Router, the Motorola logo

will turn either green or amber. If the logo turns green, the

connection between the Router and the Satellite is strong.

If the logo turns amber, the connection to the Router is

weak. We recommend moving the Satellite closer to the

Router to improve the signal.

Congratulations! You have successfully added an additional

Satellite to your Motorola whole home WiFi network.

Rear Panel

ON/OFF button and POWER jack

Press the power button in until it clicks for ON. Connect the supplied

power adapter between the power jack and an electrical outlet.

WAN/LAN and LAN ports

On the Router unit, the WAN/LAN port is a WAN port. Use this port to

connect your Router to your modem’s LAN port. On the Satellite unit,

the WAN/LAN port is a LAN port. You can connect a computer, smart

TV/media player, game station, or other Ethernet-capable device to

any LAN port.

WPS button

Most users will not use the WPS button. It is not needed to set up your

WiFi. Commonly used to connect WiFi printers but not required.

RESET button

The reset button is located on the bottom of the unit. If you need to

reset your unit, press this button using a small object such as a

paperclip for 10 seconds.

Front Panel Light

The Motorola Logo on the front of the units will change colors

to indicate the status.

COLOR

DESCRIPTION

Solid Green

Router: Router is connected to the

Internet.

Satellite: Paired to the Router with a

strong signal.

Blinking Green

Both: Unit is powering up.

Router only: After power up, Router not

connected to the Internet.

Blinking Blue

Satellite only: Satellite is trying to pair with

the Router.

Solid Amber

Satellite only: Connected with a weak signal.

Blinking Amber

Both: WPS is active and in discovery

mode or the software is

being upgraded.

Troubleshooting Tips

My Satellite will not pair with my Router and I’m using the

app.

•If the light continues to blink green or blue, the devices are too

far apart. Try moving the Satellite closer to the Router.

•If the light is off, check that the Satellite’s power adapter is

plugged into a live outlet, and the power button is pushed in.

•Power cycle your Satellite and see if it connects.

•You may need to manually add your Satellite to your network.

Please see Add your Satellite manually earlier in this guide.

My Satellite will not pair with the Router when using the

included Ethernet cable.

•Check that the Ethernet cable on the Router is firmly plugged

into the LAN port of the Router and the other end of the cable

is plugged into the LAN port of the Satellite.

•Make sure your Router is powered on before powering on the

Satellite.

•Turn off both the Router and the Satellite. Now turn on the

Router wait 1 minute and turn on the Satellite.

•The Ethernet cable may be bad, replace the cable with a

known working cable.

The light on the Satellite keeps blinking green or blue.

•Your Satellite has not paired with the Router. Try moving the

Satellite closer to the Router. It can take up to five minutes for

it to pair.

What if I am connected wirelessly but my connection seems

slow or keeps dropping?

•Wireless range can be limited by a variety of issues, including

weak wireless clients and challenging building configurations.

You may need to reposition your units to improve the

coverage in your home.

•Avoid interference from Bluetooth headsets and stereos,

microwave ovens, WiFi-capable printers, and 2.4 GHz cordless

phones and base stations. Try not to put the Router or

Satellite(s) close to these types of interfering devices.

•You may need another Satellite unit to provide coverage

throughout your home. The MH7021 is a single Satellite unit

designed to work with the MH7022 or MH7023 whole home

WiFi systems.

What if I don’t know my Wireless Network Name/SSID or

Security Key/Password?

•The MotoManage app provides an easy way for you to look up

or change your current Network Name and Password settings.

Otherwise, the default values are printed on the back label of

your Router. Use these unless you changed them. If you have a

device that connects wirelessly to the Router, it may show the

Wireless Network Name/SSID and Password. Do not use the

password on the back of the Satellite it will be different than

your network’s password.

•If all else fails, reset the device to factory defaults by pressing

the Reset button on the bottom of the case for 10 seconds. (A

paperclip helps.) You can then use the default values. You will

need to reconfigure your new Satellite if you do this.

Do you have any other questions? We have lots more

information at www.motorolanetwork.com/mentor

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