Motorola SURFboard SBG901 User manual

T C C I N T E R N E T

Motorola SBG901 Wireless Cable Modem

Setup & Configuration Guide

Connecting your modem

Firewall

Parental Controls

Wireless Security Key

Troubleshooting

Firewall

To check/change your Firewall settings, click Firewall at the top

Click a check in/out of the boxes as desired to adjust Firewall settings

Parental Controls

To check/change your Parental Controls, click Parental Controls

Turn on/off and add/remove keywords or web site addresses as desired to adjust Parental Controls

Wireless & Security

The SBG901 is pre-configured for a Wireless Security Key, which prevents unauthorized persons

from using your Internet signal via wireless connection. Your computer must be connected to the

modem via Ethernet cord (not wirelessly) to make changes!

To check/change your Wireless settings, click Wireless at the top, click Primary Network on the left.

There are four main things you can do here:

1) Turn wireless access on/off

Click the drop menu by Wireless to toggle between Enable/Disable to turn wireless on/off

2) Add/change the name of your wireless network

It's good to have a name in here so any neighbors know this is your connection

3) View the current security key

By default, a security key has been set up on this modem. The code can be found by the word

"Passcode" on the sticker on the bottom of the modem. If you cannot read the sticker OR the

security key has been changed, you can view the current key by clicking "Show Key."

4) Change the security key

You can click in the WPA Pre-Shared Key box, erase what is there and type a new key of 10 or

more numbers and letters. Then click Apply at the bottom to save your change.

Important!

Do not give your wireless security code out to anyone that you do not want

using your Internet. Remember that what they do through their computer

is your responsibility and their use of your connection could detract from

the speed/performance that you experience.

Troubleshooting

Restart

If your modem is plugged in correctly and the proper lights are lit up, try unplugging the power cord

and plugging it back in. Then restart your computer to see if that helps. Sometimes a minor

communication "hiccup" can stall communications between a modem and computer. Restarting both

usually cures this.

Check lights

If the Power, Send, Receive or Online lights are not lit or are blinking, contact TCC right away to

have your line and modem checked out by a technician.

Wireless network card

If you have a laptop that is connecting wirelessly, look on the side of the laptop or on the keyboard

for a button or switch that turns the wireless card on and off. Make sure it is on/lit.

If you have a desktop computer, try restarting the computer as inactivity can cause hardware such as

network cards to deactivate themselves. Typically rebooting and then adjusting your Power Saving

options in the Control Panel is the best way to correct this.

Call Tech Support

If none of the other suggestions have helped, please call our Help Desk at 1-888-655-8642. They are

available 24 hours a day, 7 days a week for your convenience. Please write down any error messages

or descriptions of what you try and what the result is to better assist our techincians in answering

your questions. You can contact TCC locally be calling 1-800-831-0610.

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