Motorola Moto e User manual

Quick Start Guide

Moto E

FreedomPop

www.freedompop.com

Thanks for choosing FreedomPop.

We’ve designed this guide to help you

learn how to set up and use your new

FreedomPop smartphone.

Using this Guide

This guide is divided into three sections to help you find the

information you need quickly and easily.

Your Phone

What’s in the Box...................................

Device Overview ....................................

Setup and Activation

Activation ...............................................

The Basics .............................................

Connecting ............................................

Make a Call ............................................

Compose a Text...................................

More Basic Functions ..........................

Appendix

Tips and Tricks.....................................

Troubleshooting ...................................

Thanks for choosing FreedomPop.

We’ve designed this guide to help you

learn how to set up and use your new

FreedomPop smartphone.

Using this Guide

This guide is divided into three sections to help you find the

information you need quickly and easily.

Your Phone

What’s in the Box...................................

Device Overview ....................................

Setup and Activation

Activation ...............................................

The Basics .............................................

Connecting ............................................

Make a Call ............................................

Compose a Text...................................

More Basic Functions ..........................

Appendix

Tips and Tricks.....................................

Troubleshooting ...................................

What’s in the box

Moto E

Power Charger with Micro USB

adapter

Quick Start Guide

*Actual charger may vary by device

Device Overview

Volume Up

Front Camera

Speaker

Microphone

Volume Down

Power On/Off

(hold 2 seconds)

Sleep/Wake Up

Button

What’s in the box

Moto E

Power Charger with Micro USB

adapter

Quick Start Guide

*Actual charger may vary by device

Device Overview

Volume Up

Front Camera

Speaker

Microphone

Volume Down

Power On/Off

(hold 2 seconds)

Sleep/Wake Up

Button

Activation

If this phone was purchased at freedompop.com it is already

activated. Turn it on and start using it.

If this phone was NOT purchased at freedompop.com, it

requires activation. Follow the steps below to activate your

FreedomPop phone and service plan.

ACTIVATE PHONE & SERVICE

Go to freedompop.com/activate, enter the 18-digit MEID

number and your email address, then click Validate. MEID is

located on the phone packaging or under your phone’s battery.

Note: You can also call 1-888-743-8107 to activate by phone.

Continue through the activation steps to choose your plan,

services, and phone number and enter billing details.

NETWORK CONNECTION

ISSUES?

If you powered on your phone before activation, please restart

it by holding the Power button for 3 seconds and selecting

Reboot.

If your phone still does not connect to the cellular network

after activation, you can (1) select Profile Update under

Settings > System Update (exact path may vary by phone) or

(2) Dial ##72786# from your phone and select Reset.

The Basics

CHARGE IT

Plug the Micro USB cable into the Micro USB slot of your

device and into a wall outlet.

Your battery will already have some charge, but we

recommend charging it during the setup process.

A battery can be fully recharged in 1-3 hours.

TURN IT ON

After charging, press and hold the power button on the

device for 3 seconds.

The device will light up and turn on. This may take up to

30 seconds.

Activation

If this phone was purchased at freedompop.com it is already

activated. Turn it on and start using it.

If this phone was NOT purchased at freedompop.com, it

requires activation. Follow the steps below to activate your

FreedomPop phone and service plan.

ACTIVATE PHONE & SERVICE

Go to freedompop.com/activate, enter the 18-digit MEID

number and your email address, then click Validate. MEID is

located on the phone packaging or under your phone’s battery.

Note: You can also call 1-888-743-8107 to activate by phone.

Continue through the activation steps to choose your plan,

services, and phone number and enter billing details.

NETWORK CONNECTION

ISSUES?

If you powered on your phone before activation, please restart

it by holding the Power button for 3 seconds and selecting

Reboot.

If your phone still does not connect to the cellular network

after activation, you can (1) select Profile Update under

Settings > System Update (exact path may vary by phone) or

(2) Dial ##72786# from your phone and select Reset.

The Basics

CHARGE IT

Plug the Micro USB cable into the Micro USB slot of your

device and into a wall outlet.

Your battery will already have some charge, but we

recommend charging it during the setup process.

A battery can be fully recharged in 1-3 hours.

TURN IT ON

After charging, press and hold the power button on the

device for 3 seconds.

The device will light up and turn on. This may take up to

30 seconds.

Make a Call

Tap the phone icon. This will bring up the dialer.

Before first call, you may see a popup to choose your calling

app. Select “Dialer” and check "Always" to set this as default.

Defaults can be cleared in the "Settings" app.

Calls can also be made from your “Contacts” app or from the

“Messaging” app.

Number Display

Keypad

Navigation Bar

Call Button

Voicemail

Delete

CALLING

KEY BUTTONS

(888)555-5555

Connecting

Settings

Play Store

CONNECT TO WIFI

From your "Homescreen", open “Settings”.

Select “Wi-Fi”.

Select a Wi-Fi network from the list and tap

"Connect".

CONNECT GOOGLE ACCOUNT

Note: This enables many phone features:

calls, texts, email, app downloads, etc.

Find and open “Play Store”.

Sign into or create a new Google account.

INSTALL / UPDATE APPS

Open “Play Store”, select the magnifying glass icon.

Search for an app you would like to update (ie. "freedompop

messaging").

Tap app name, select "Install" or "Update".

ACCESS ACCOUNT

Go to freedompop.com and login using your credentials.

Your account email address is the address used during

the purchase of this device. Your account password

was provided to you in the purchase confirmation email.

Make a Call

Tap the phone icon. This will bring up the dialer.

Before first call, you may see a popup to choose your calling

app. Select “Dialer” and check "Always" to set this as default.

Defaults can be cleared in the "Settings" app.

Calls can also be made from your “Contacts” app or from the

“Messaging” app.

Number Display

Keypad

Navigation Bar

Call Button

Voicemail

Delete

CALLING

KEY BUTTONS

(888)555-5555

Connecting

Settings

Play Store

CONNECT TO WIFI

From your "Homescreen", open “Settings”.

Select “Wi-Fi”.

Select a Wi-Fi network from the list and tap

"Connect".

CONNECT GOOGLE ACCOUNT

Note: This enables many phone features:

calls, texts, email, app downloads, etc.

Find and open “Play Store”.

Sign into or create a new Google account.

INSTALL / UPDATE APPS

Open “Play Store”, select the magnifying glass icon.

Search for an app you would like to update (ie. "freedompop

messaging").

Tap app name, select "Install" or "Update".

ACCESS ACCOUNT

Go to freedompop.com and login using your credentials.

Your account email address is the address used during

the purchase of this device. Your account password

was provided to you in the purchase confirmation email.

Compose a Text

View account, add services, etc.

Compose

Starts a new text conversation

Dialer

Opens Dialer app

Conversations

View and continue conversation

KEY BUTTONS

Open the “Messaging” app.

Press the “Compose” button.

Type the name or number of the recipient. Tap "Ok".

Type your text message and press "Send".

TEXTING

More Basic Functions

SELECT / CHANGE / TRANSFER

PHONE NUMBER

VOICEMAIL

Download and open the FreedomPop “Voicemail” app.

Follow instructions to subscribe.

If you have already subscribed to Voicemail, just log in.

Open your email app (Email, Gmail, etc).

Follow any instructions to setup your account.

Press New, Compose, +, or Pencil icon.

SURF THE WEB

Make sure you have a connection (Wi-Fi, 3G, or 4G LTE).

Open your browser app (ie. Internet, Chrome).

Tap the search bar in the browser app.

Enter your URL/web address, press "Go".

Go to freedompop.com/acct_manage_number.htm

Follow the on-screen instructions.

Note: You must select a number temporarily before

transferring an existing number.

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