Mobeye WaterGuard CM2300 User manual

USER MANUAL

Mobeye®WaterGuard

CM2300

SW version 5.n

Attention! Very important

This user manual contains important guidelines for the installation and usage of the

Mobeye® device as described in this manual. Please read these thoroughly before you start

using the Mobeye® device.

In the case of damage caused by disregarding the guidelines and the instructions for use,

no liability is accepted and the warranty becomes void. The user must regularly check the

proper functioning of the Mobeye®device. The manufacturer cannot be held liable for

(direct and indirect) damage as a result of incorrect operation or incorrect functioning of the

device, software, internet or telecom connection. The manufacturer is in no way liable for

the loss of personal passwords or codes.

Safety guidelines

• The permitted ambient temperature during operation may not be exceeded (not lower

than -10 °C and not higher than 50 °C).

• The device is intended for use in dry and clean places.

• Protect the device from moisture, heat and water splashing. Not intended for external

use.

• The guidelines for the battery usage must be regarded.

• Do not expose the device to strong vibrations.

• Do not let it fall from height.

• Do not use in an environment where any inflammable gases, vapors or dust are present

or could be present.

• Repair of the device may only be carried out by people, trained for Mobeye®repair.

• If the device must be repaired, only original replacement components may be used. The

use of different parts may lead to damage of the Mobeye®device.

Use in accordance with the regulations

The purpose of this device in accordance with the regulations is sending messages and

making telephone calls after an alarm situation. Other uses are not permitted and may

invalidate the warranty.

Battery recycling

When disposing of this product, separate the product and the CR123 batteries from other

waste streams to ensure that it can be recycled in an environmentally sound manner. For

more information on collection and proper disposal, please contact your local government

office or the retailer where you purchased this product.

CONTENT

1. General description 4

2. Standard behaviour 5

2.1 Mobeye WaterGuard with Mobeye SIM and Internet Portal 5

2.2 Mobeye WaterGuard with own SIM card 6

3. Getting started 7

3.1 Insert the SIM card 7

3.2 Insert the batteries 8

3.3 Connect the water sensor 8

3.4 Connect an external power supply (optionally) 8

3.5 Connect a sensor to the inputs (optionally) 9

4. Programming when using the Mobeye SIM and portal 10

4.1 Sign up in the Mobeye Internet Portal 10

4.2 Register the Mobeye SIM card 10

4.3 Enter the program mode 11

4.4 Activate the device in the portal 11

4.5 Configuration and synchronisation 12

4.6 Basics of the Mobeye Internet Portal 12

4.7 Switching on/off 14

4.8 Confirmation of the alarm message 14

4.9 System reset 15

5. Possible settings 16

5.1 Alarm phone numbers 16

5.2 Call on/off 16

5.3 SMS on/off 16

5.4 Alarm delay time 17

5.5 Alarm repeat time 17

5.6 Input type 17

5.7 Inactive time 17

5.8 Power failure message 18

5.9 Power failure delay time 18

5.10 Buttonlock 18

5.11 Low power mode 18

5.12 Test message 19

6. Programming when using own SIM card 20

6.1 Program mode 20

6.2 Program at least one telephone number 20

6.3 Programming the settings by SMS 21

7. List of SMS commands for programming with own SIM 22

7.1 List of SMS commands 22

7.2 Switching on/off 23

7.3 Confirmation of the alarm message 24

7.4 System reset 24

7.5 SMS reports when using own SIM card 25

7.6 Technical messages 26

8. Status feedback 27

1. GENERAL DESCRIPTION

The Mobeye WaterGuard is a battery operated monitoring device with GSM module

used to send alarm notifications after detection of a water based fluid using the

water leak sensor, after a triggered input or - if an external power supply is used -

after a power failure.

In order to activate the device, a few steps are to be followed.

First of all you’ll have to choose a SIM card to place in the device. You can use the

Mobeye SIM card or your own SIM card. The Mobeye SIM card provides access to

the Mobeye Internet Portal. In this management environment the device is given

additional functions such as online programming, status and history display, more

options for forwarding messages and it will monitor test messages (keep alive). In

addition, the Mobeye SIM is a cost-effective M2M roaming SIM card that can use

multiple providers per country worldwide and offers more security than a provider-

bound SIM card.

When using your own SIM card the most important alarm functions such as calling

and/or texting after an alarm will also work.

Where the installation steps differ for both modes of use, this is indicated below. The

use of the Mobeye Internet Portal with Mobeye SIM card is also referred to as

Mobeye SIM/Portal.

2. STANDARD BEHAVIOUR

2.1 MOBEYE WATERGUARD WITH MOBEYE SIM AND INTERNET PORTAL

The Mobeye WaterGuard, equipped with a Mobeye SIM card and registered on the

Mobeye Internet Portal, has the following standard behaviour as factory settings:

- When the water leak sensor detects water, the Mobeye WaterGuard sends an

alarm message to the Mobeye Internet Portal and calls the phone numbers

programmed in by the user. The Portal forwards the alarm as text message

and/or e-mail to the ‘alarm contacts’.

- As soon as the water detection has ended, a message is sent to the Mobeye

Internet Portal. The Portal forwards the alarm as SMS message and/or e-mail.

- When one of the additional inputs is activated by a sensor, the Mobeye

WaterGuard sends an alarm message to the Mobeye Internet Portal and calls

the phone numbers programmed in by the user. The Portal forwards the alarm

as text message and/or e-mail to the ‘alarm contacts’.

- When one of the inputs remain in the alarm status, the Mobeye WaterGuard

repeats sending the alarm message via the Mobeye Internet Portal every four

hours.

- When an external power supply is used and a power failure occurs, the Mobeye

WaterGuard sends a ‘power failure’ message to Mobeye Internet Portal, to be

forwarded to the ‘alarm contacts’. When the power is restored, the Mobeye

WaterGuard sends a ‘power restored’ message.

- When the batteries need to be replaced, the Mobeye WaterGuard sends a ‘low

battery’ message to the Mobeye Internet Portal. The portal forwards this to the

‘service’ contacts.

- The unit will send test messages to the portal as communication check (default:

every 7 days). If these are not received in time, the portal sends an exception

message to the ‘service’ contacts.

Chapter 5 describes how to influence the standard behaviour.

As described, the Mobeye WaterGuard will, in addition to calling in the event of an

alarm, send various messages to the Mobeye Internet Portal. This is done via data

traffic where possible. As a fallback, the alarm messages are sent to the portal via

SMS. Both methods of communication are included in the flat fee of the SIM card.

Messages can be forwarded from the portal to contacts such as SMS and / or free e-

mail. If the SMS credits run out, the account holder automatically receives a

message to upgrade them online.

2.2 MOBEYE WATERGUARD WITH OWN SIM CARD

The Mobeye WaterGuard, equipped with your own SIM card, has the following

standard behavior as factory settings:

- When the water leak sensor detects water, the Mobeye WaterGuard sends an

alarm SMS text message and calls the phone numbers programmed in by the

user. The SMS message contains the text ‘Mobeye Water alarm’.

- As soon as the water detection has ended, an SMS text message is sent to the

set telephone numbers containing the text ‘Mobeye Water Level OK’.

- When one of the additional inputs is activated by a sensor, the WaterGuard

sends an alarm SMS text message and calls the phone numbers programmed in

by the user.

- When one of the inputs remain in the alarm status, the WaterGuard repeats

sending the SMS alarm message every four hours.

- When the batteries need to be replaced, the Mobeye WaterGuard sends a ‘low

battery’SMS text message to the first telephone number (administrator).

- When an external power supply is used and a power failure occurs, the Mobeye

WaterGuard sends a ‘power failure’ SMS text message to the first telephone

number. When the power is restored, the Mobeye WaterGuard sends a ‘power

restored’ SMS text message.

Chapter 5 describes how to influence the standard behaviour.

3. GETTING STARTED

To get started with the Mobeye WaterGuard, at least the following steps need to be

taken in the following order:

1. Insert the SIM card

2. Connect the water sensor

3. Insert the batteries

4. Connect an external power supply (optionally)

5. Connect a sensor to the additional inputs (optionally)

6. Programming when using the Mobeye SIM/Portal

a. Sign up in the Mobeye Internet Portal

b. Activate the SIM card

c. Enter the program mode

d. Activate the device in the Mobeye Internet Portal

e. Program the options and synchronise

7. Programming when using your own SIM card

a. Enter the program mode

b. Program the settings

Steps 1 to 5 are described in sections 3.1 up to 3.5.

Step 6 is described in chapter 4. Step 7 can be found in chapter 6.

3.1 INSERT THE SIM CARD

Open the enclosure by removing the 4 screws

and insert the SIM card into the module. Push

the black cover slightly outward to open the

holder and close it afterwards.

When using the Mobeye SIM card:

The supplied SIM card has a PIN code

protection, which means that it can only be

used in the Mobeye device.

Note: do not place it in another device.

When using your own SIM card:

Before installing the SIM card should have PIN code "0000", or PIN code removed.

(A PIN code can be changed or removed by putting the SIM card in to any mobile phone and

entering the 'security' menu.)

NB: Make sure the SIM card is inserted before the batteries. If you replace a SIM

card, first remove the batteries (and remove any other external power supply). The

settings are stored in the device memory. The SIM card shall have the “normal” size

and be suitable for 2G. It is advised to use an M2M SIM card.

3.2 INSERT THE BATTERIES

Insert the two batteries (CR123) in the module. Use the +/- indication for the correct

placement. If you replace the batteries the settings will not be deleted, since they are

stored in the device memory.

3.3 CONNECT THE WATER SENSOR

Plug the external water sensor into the socket and press it firmly.

Mount the sensor to a fixed place in vertical

position at the height where the presence of

water should be detected. If necessary, use a

metal strip for attaching the sensor.

In case the sensor should detect the absence

of water, the input type needs to be changed to

NC (please refer to paragraph 5.6).

3.4 CONNECT AN EXTERNAL POWER SUPPLY (OPTIONALLY)

Although the Mobeye WaterGuard is designed to run on batteries, it is possible to

use an external power supply. In this mode the module is always connected with the

GSM network and therefore always in program mode. When the power fails, the

batteries take over and a power failure alarm message is sent. The module

continues operating albeit in the low power mode. This means the GSM module

switches off and only establishes network connection when it needs to send an

alarm notification, test message or low battery alert.

Connect the external power adapter (or any

other regulated 12VDC power supply) to the

power input of the connector (press on the

green pins to connect the wires):

- V+ (black lead with white stripe) to “+”

- Ground (black lead) to “-“

3.5 CONNECT A SENSOR TO THE INPUTS

(OPTIONALLY)

It is possible to connect external (NO/NC) sensors to the inputs. A triggered input will

lead to alarm notifications.

Insert the 2 wires of the external sensor through the hole in the enclosure and insert

them in the two connectors of input 1 (press on the green pins for connecting the

wires). It does not matter which wire is connected to which connector.

As default the inputs are programmed as

Normally Open (NO) contacts. This means the

inputs are triggered if the input is closed for at

least 1 second. In case the contact is Normally

Closed (NC), please refer to paragraph 5.4. If

you require the sensor to be activated for a

shorter or longer period before triggering an

alarm, refer to 5.4.

A second sensor can be connected to input 2.

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