Mitel MiVoice 6940 User manual

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QUICK REFERENCE GUIDE

Quick Reference Guide

MiGuest Station

Getting Started

After the MiGuest application is successfully installed, the following screen is displayed

on the 6940 MiNet phone.

When the phone is in the idle state or a call is on hold, pressing the Guest Services

softkey displays the Client Suite screen.

MiGuest displays automatic screen pop-ups on incoming calls. The following figure

shows the core sections of the MiGuest application main screen displaying the guest

details when there is an incoming call and before the call is connected.

The following figure shows the core sections of the MiGuest application main screen

displaying guest details when a call is connected.

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QUICK REFERENCE GUIDE

Quick Reference Guide

The following figure shows the core sections of the MiGuest application main screen

displaying guest details when a guest has open tickets to be addressed.

Note: Viewing tickets on MiGuest stations is only available if your hotel uses a HOTSOS ticketing system,

and it is interfaced with MiGuest.

M695 Programmable Key Module

The 6940 IP phone has an expansion module that attach to the right side of the phone to

provide answer points for the MiGuest station.

Call Handling

Answering a Call

You can answer a call from any of the MiGuest stations by lifting the handset, or by

pressing the PKM key that indicates the incoming call by flashing LED light.

Ending a Call

You can end a call by:

1. Placing the handset back in its cradle.

2. Pressing the Drop or End Call softkey.

3. Pressing the Good Bye key.

Making an Outgoing Call to a Guest Room

Making an outgoing call to a Guest Room when there is no other incoming call

and the operator is not on a call

1. Pick up the handset, or press the speaker key , and start dialing the desired

Guest Room extension.

2. Simply start entering the guest room extension number right away.

Note: The phone display shows the Guest Room you are calling. Once connected, the display will continue

to show this information. You may press the Guest Services softkey to view more detailed information about

the guest room, if desired.

Making an outgoing call while there are other incoming calls from Guest Rooms

An unanswered incoming call from a guest room will display detailed information about

the room. If you need to make an outgoing call while this event is occurring, do the

following:

1. Press the Close softkey.

2. Press the sets My Phone softkey and proceed with making the outgoing call as

normal.

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QUICK REFERENCE GUIDE

Quick Reference Guide

Transferring a Call

To transfer an answered incoming call from a guest room:

1. Press the Close softkey.

The guest room information page is dismissed.

1. Press the Transfer softkey.

The active call is placed on hold.

2. Dial the extension number to which you want to transfer the call.

3. To transfer the call without announcement, return the handset to its cradle, or press

the Transfer softkey to complete the transfer.

4. To announce the transfer, wait for the called party to answer. Then return the handset

to its cradle or press the Transfer softkey to complete the transfer.

Putting a Call on Hold

To place a caller on hold:

1. Press the Hold hard key on the phone.

2. If you want to put a caller on hold to answer the next incoming call, press the PKM

button that displays the incoming call. This puts the other call on hold automatically.

The PKM square image on its display changes from red to flashing gold, with a pause

symbol.

3. To retrieve the call from hold, press the same PKM button again.

Guest Services

Viewing/Setting DND and Calling Restriction

To view the DND/restriction status (while on active call with guest):

1. The Services section displays the current DND and phone restriction of the active

guest room call.

2. To change the DND and Calling Restriction:

a. Tap the Services section of the display.

b. Change the DND or Calling restriction by tapping on that area of the display.

To view the DND/restriction status of a guest room (not on a call with a guest):

1. Press the Guest Services softkey and tap on the Room Search section of the

display.

2. Enter the room number for which you want to view or change DND/Calling Restriction

and press the Search softkey.

3. The Services section displays the current DND and phone restriction of the guest

room.

4. To change the DND and Calling Restriction:

a. Tap the Services section of the display.

b. Change the DND or Calling restriction by tapping on that area of the display.

Setting up Wake Up Calls

To set a wakeup call (while on active call with guest):

1. Tap the Wake Up area on the display.

2. Enter the Wake Up Time and use the NEXT softkey to adjust date if needed.

Note: If the guest wants a second wakeup call, use the Next softkey to advance to the second wake-up

field, and enter the number of minutes (must be greater than 15).

3. Press the Save softkey when done. Press the Back softkey to return to the Guest

Room Info page.

The wakeup call you just set is shown in the Wake Up call area of the display.

To set a wakeup call (not on a call with a guest):

1. Press the Guest Services softkey and tap on the Room Search area of the display.

2. Enter the room number for which you want to set the wakeup call and press the

Search softkey.

3. Tap the Wake Up area on the display.

4. Enter the Wake Up Time and use the NEXT softkey to adjust date if needed.

Note: If the guest wants a second wake up call, enter the number of minutes (must be greater than 15

minutes).

5. Press the Save softkey when done. Press the Back softkey to return to the Guest

Room Info page.

The wakeup call you just set is shown in the Wake Up call section of the display.

Clearing Wake Up Calls

To clear a single wakeup call (while on active call with guest):

1. The Wake Up section on the display lists the wake-ups presently set for the room.

2. Tap the Wake Up area on the display, and clear the wakeup by tapping the red X to

the right of the scheduled wakeup.

To clear a single wakeup call (not on a call with a guest room):

1. Press the Guest Services softkey and tap on the Room Search section of the

display.

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QUICK REFERENCE GUIDE

Quick Reference Guide

2. Enter the room number for which you want to clear the wakeup call and press the

Search softkey.

3. The Wake Up section on the display lists wake-ups presently set for the room.

4. Tap the Wake Up section on the display, and clear the wakeup by tapping the red X to

the right of the scheduled wakeup.

Note: If there is more than one wakeup call set, and you wish to clear them all, press the Clear All softkey.

This function requires confirmation.

Viewing Guest Room’s Wake Up Call History

To view the wakeup history report for an individual room:

1. Press the Guest Services softkey and tap on the Room Search area of the display.

2. Enter the room number for which you want to view the wakeup call history and press

the Search softkey.

3. Press the Reports softkey.

4. Tap Wake-up History Report (Past 5 Days) on the display.

Note: If you are on an active call with a guest, you can press the Reports softkey, then tap the Wake-up

History Report.

Viewing Pending Wake Up Calls for All Rooms

1. Press the Guest Services softkey on the main display of the phone and go to the

Client Suite page.

2. Tap the Pending Wake-up(s) item.

The main display of the phone shows a list of all pending wake-up calls for all the

guests grouped by their room number.

Acknowledging Missed Wake Up Call Notification

1. If a guest has requested a wake-up call and the wake-up call is not answered, all the

MiGuest stations receive a missed wake-up call notification.

You can either acknowledge the notification or press the Call Room soft key. If you press

the Call Room soft key, the application makes a call to the guest on an idle line and the

notification is cleared from the phone display.

Acknowledging Emergency Call Notification

1. If a guest dials the emergency number (for example, 911 for USA) from the guest’s

room, an emergency alert appears on all the main displays.

You can acknowledge the warning by pressing Acknowledge on the notification

screen.

The MiGuest application logs the operator's number and the time of acknowledgment in

the system. The alert is cleared from all the main displays and the displays get back to

Quick Reference Guide

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their previous state (screen).

Looking up a Guest Room in Idle State

1. Press the Guest Services softkey on the main display of the phone and go to the

Client Suite page.

2. Select the Room Search item by tapping on it and enter the guest room number on

the next screen and then press Search.

The MiGuest application main screen opens, displaying data for the guest residing in

the looked-up room.

Note: While looking up a guest room in idle state, you can perform all the tasks described in the previous

section. For example, view, set, or clear a wakeup call, view or set DND, and so on.

Looking up Guest Data on a Call

1. Place the current call on hold by pressing the PKM button associated with the

connected call.

The PKM line starts flashing slowly for that line.

2. Press the Close softkey, then press the Guest Services softkey.

3. Select the Room Search item by tapping on it and enter the guest room number on

the next screen, and then press Search.

The MiGuest application screen opens, displaying data populated for the guest

residing in the looked up room.

4. After completing the looked-up guest room operations, press the associated PKM

button with the slow flashing LED to return to the on-hold caller.

Viewing Tickets

Note: Viewing tickets on MiGuest stations is only available if your hotel uses a HOTSOS ticketing system,

and it is interfaced with MiGuest.

To view the open guest tickets:

1. Tap Tickets to display the Open Tickets screen where more details about the tickets

are shown, including:

Ticket Priority Tag (High/Low)

Ticket Age in Minutes, Ticket Category Type, Ticket Name

Icon indicating that a ticket is assigned to someone

Icon indicating that a note is available for a ticket

2. Tap on a specific ticket item to view more details about that ticket, including:

Ticket ID, Ticket Creation Date, Ticket Description, Ticket Priority Number, Ticket

Assigned To, Ticket Category, Ticket Type ID, Ticket State, and Ticket Note.

3. If you complete or close all the tickets of a guest in HOTSOS, MiGuest screen does

not show the section for tickets.

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QUICK REFERENCE GUIDE

Quick Reference Guide

Troubleshooting

Incoming calls from guest rooms are no longer displaying detailed room infor-

mation screen pops on a MiGuest Station

It is possible that while browsing the MiGuest's application screens in idle mode (not on

an active call with a guest), the Good Bye key was pressed to exit these

screens. Doing this will cause subsequent guest calls to not display the detailed room

information. To correct this, simply press the Guest Services softkey again. This should

return MiGuest Station to display the detailed room information on incoming guest room

calls once again.

Note: In idle mode, do not close the application by pressing the Good Bye key. Always use the

Close softkey when returning the phone to its home page.

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