Mitel 7000 User manual

3300 CITELlink Gateway

for 7000 Series Norstar Phones

M7310 Phone User Guide

NOTICE

The information contained in this document is believed to be accurate in all respects but is not warranted by MITEL NETWORKSJ

Corporation. The information is subject to change without notice and should not be construed in any way as a commitment by MITEL

NETWORKS or any of its affiliates or subsidiaries. MITEL NETWORKS and its affiliates and subsidiaries assume no responsibility for any

errors or omissions in this document. Revisions of this document or new editions of it may be issued to incorporate any such

changes.

Nothing in this document may be reproduced in any manner, either wholly or in part for any use whatsoever, without written

permission from MITEL NETWORKS Corporation.

IMPORTANT! This telephone is NOT suitable for direct connection to the public-switched telephone network. Connect the telephone

to a Mitel Networks system only.

Mitel Networks is a trademark of Mitel Networks Corporation.

CITELlink is a trademark of CITEL Technologies Ltd.

Nortel Networks is a trademark of Nortel Networks Corporation.

Other product names mentioned in this document may be trademarks of their respective companies and are hereby acknowledged.

-i-

Contents

ABOUT YOUR PHONE 1

Conventions 2

Using Your Norstar Phone with the 3300 CITELlink Gateway 3

TIPS FOR YOUR COMFORT AND SAFETY 3

Don't cradle the handset! 3

Protect your hearing 3

CUSTOMIZING YOUR PHONE 4

Ringer Control 4

Handset Receiver Volume Control 4

Speaker Volume Control 4

Display Contrast Control 4

Feature Keys 5

Language Change 5

MAKING AND ANSWERING CALLS 6

Make a call 6

Answer a call 6

Redial 6

Redial - Saved Number 6

Phonebook 7

Speed Call Keys 8

Speed Call - Personal 9

Handsfree Operation 10

On-Hook Dialing 10

Auto-Answer 11

-ii-

CALL HANDLING 11

Hold 11

Transfer 12

Conference 12

Conference Split 12

Add Held 13

Swap 13

Call Forward 14

Call Forward - Remote 15

Call Forward - End Chaining 15

Call Forward - Forced 16

Call Forward - Override 16

Messaging - Advisory 16

Messaging - Callback 17

Messaging - Cancel Callback 18

Messaging - Cancel All Callbacks 18

USING ADVANCED FEATURES 19

Account Codes 19

Call Park 19

Call Pickup 19

Campon 20

Do Not Disturb 20

Override 20

Paging 21

Direct Paging 21

Reminder 22

Music 22

Group Paging / Meet Me Answer 23

Trunk Flash 23

Record a Call 24

Tag Call 25

-1-

ABOUT YOUR PHONE

The Mitel Networks 3300 CITELlink Gateway allows your Nortel Networks™

Norstar phone to work on a Mitel Networks 3300 Inte

rated Communications

Platform (3300 ICP).

When used with a 3300 ICP, your M7310 phone has 13 fixed-function keys

(SUPERKEY, TRANS/CONF, REDIAL, MESSAGE, HOLD, CANCEL,

SPEAKER, UP ARROW, DOWN ARROW, , ) and 14 personal keys.

Personal key 21 (see Phone Buttons ) is always your Prime Line; the

remaining personal keys can be programmed as:

zFeature keys (for example, Swap). You can program feature keys from

your phone. The administrator can also program feature keys.

zSpeed Call keys. You can program speed call keys from your phone.

zLine Appearances. Only the administrator can program line appearances.

Your phone also features display-assisted selection of features and on-hook

dialing.

-2-

Phone buttons

Phone status indicators

Conventions

The following conventions are used in this user guide:

zFixed-function keys are identified by bold uppercase letters (for example,

TRANS/CONF ).

zSoftkeys are identified by bold letters and the word "softkey" (for

example, "Press the Yes softkey.").

zText that appears on the display is identified by double quotes (for

example, "Language?").

Button Number Description

1 Superkey

2 Cancel

3 Hold

4 Speaker

5 Prime Line

6-11 Personal Keys with indicators

12 Transfer/Conference

13 Message

14 Softkeys

15, 23, 24 Unused

16-22 Personal Keys

25 Down Arrow

26 Up Arrow

27 Redial

When line is the indicator is

Idle Off

Busy On

Ringing Flashing slowly

On hold at your set Flashing rapidly

On hold at another set Flashing slow on/fast off

-3-

Using Your Norstar Phone with the 3300 CITELlink Gateway

Please note the following differences in the way your CITELlink Norstar

phone now operates:

zYou can program speed call numbers, personal keys as well as

enable/disable features using SUPERKEY. To navigate through the

menus, use the YES and NO softkeys.

zSome features require you to dial a feature access code. You can use

feature access codes whenever you have dial tone. The feature access

codes in this user guide may be different from the ones programmed in

your system. Ask your Administrator for the list of feature access codes

you can use.

zWhen you have a message (including new voice mail messages),

"Message" appears on the display, and the MESSAGE key indicator turns

on.

zYou do not need to select a line before dialing a number. See On-hook

Dialing in the Making and Answering Calls section for more information.

TIPS FOR YOUR COMFORT AND SAFETY

Don't cradle the handset!

Prolon

ed use of the handset can lead to neck, shoulder, or back discomfort,

especially if you cradle the handset between your ear and shoulder.

Protect your hearing

Your phone has a control for ad

ustin

the volume of the handset receiver or

speaker. Because continuous exposure to loud sounds can contribute to

hearing loss, keep the volume at a moderate level.

-4-

CUSTOMIZING YOUR PHONE

Ringer Control

To adjust the Ringer Volume while the phone is ringing:

zPress or .

To adjust the Ringer Pitch or Volume while the phone is idle:

1. Press SUPERKEY.

2. Press the No softkey until "Ringer Adjust?" appears.

3. Press the Yes softkey.

4. To adjust the ringer pitch, press the Yes softkey. To adjust the ringer

volume, press the No softkey, then the Yes softkey.

5. Press or until you hear the desired pitch/volume.

6. Press SUPERKEY.

Handset Receiver Volume Control

To adjust the Handset Receiver Volume when you are using the

handset:

zPress or .

Speaker Volume Control

To adjust the Speaker Volume when making an on-hook call or when

listening to background music:

zPress or .

Display Contrast Control

To adjust the Display Contrast while your phone is idle:

zPress UP ARROW or DOWN ARROW.

-5-

Feature Keys

To display information about a key:

1. Press SUPERKEY.

2. Press a personal key or REDIAL.

3. Press SUPERKEY.

To re-program a personal key:

Note: Use the personal keys with indicators (see page 2) for features that

need an indicator (such as Do Not Disturb or Call Forward).

.PressSUPERKEY.

. Press the No softkey until "Personal Keys?" appears.

. Press the Yes softkey.

. Press a personal key that isn't a line key.

. Press the Change softkey.

. Press the No softkey until the desired feature appears.

. Press the Yes softkey.

.PressSUPERKEY.

Language Change

To change the display language:

1. Press SUPERKEY.

2. Press the No softkey until "Language?" appears.

3. Press the Yes softkey.

4. Press the Change softkey.

5. Press the No until the desired language appears.

6. Press the Yes softkey.

-6-

MAKING AND ANSWERING CALLS

Make a call

1. Lift the handset.

2. If you want to use a Non-Prime Line, press a Line Appearance key.

3. Dial the number,

-OR-

Press a Speed Call key.

-OR-

Press REDIAL.

Answer a call

zLift the handset.

-OR-

Press the flashing Line appearance key and lift the handset.

Redial

To redial the last number that you manually dialed:

1. Lift the handset.

2. Press REDIAL.

Redial - Saved Number

To save the last number that you manually dialed:

1. Lift the handset.

2. Dial **79.

To Redial a saved number:

1. Lift the handset.

2. Dial *6*.

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