Mitel 6863i User manual
6863i Desk Phone -Quick Reference
0800 999 010 | www.digitalisland.co.nz Cloud PBX, Mobile and Internet. Sorted
Getting Started –Button Layout Basic Call Handling
Basic Call Handling
Accesses a list of
received/missed calls
Presence
Available/Busy/Meeting/Out
Of Office/ Vacation
Transfer
Line/Call Appearance
Line presentation for
incoming and outgoing calls
Speaker/Handset
Toggle the phone’s audio
between speaker and handset
Volume
Mute
Hold
Hang up
Options
Accesses services and
options to customise
your phone
Placing a Call
Lift the handset or Press for Speakerphone
Dial number and press the Dial key
Ending a Call
Place the handset on its cradle or press
Answering a Call
Lift the handset for handset operation or press the
Line key or for handsfree operation.
Ignoring a Call
Press the when the phone is ringing to ignore the
incoming call and send the incoming call to voicemail
(if configured)
Muting
Press the key to mute the handset, headset or speaker
Holding and Resuming
To place a call on hold, press when connected to call.
To resume, press again or press the Line key which
call is on
Voicemail
To access your voicemail hold down 1 or dial 555 from
your Desk phone. Follow the prompts/instructions to setup
personal greeting and manage voice messages.
Hot Keys
Your phone has been setup with the following Hot Keys. Press and hold (3 secs)
1 -to access your Voicemail
9 -to perform a call Pickup
6863i Desk Phone -Quick Reference
0800 999 010 | www.digitalisland.co.nz Cloud PBX, Mobile and Internet. Sorted
Call Transferring 3-Way Conferencing
Blind/Cold Transfer
Blind transfer transfers the current call to the recipient
immediately and disconnects you. This works well if the
transfer recipient is awaiting a call from somebody.
To make a Blind transfer simply press on the then
enter the recipients number. Then press again.
Attended/Warm Transfer
Attended transfer allows you to introduce the call to the
recipient prior to connecting the transfer through.
To make an Attended transfer simply press on the then
enter the recipients number. Then press the right arrow
to Dial to call recipient. Once introduction is made
and recipient is willing to take the call, press again.
In an active call, press the key
Select Services > Conference.
Dial the number of the other party or, if applicable,
press the Line key where the other party is being held.
When the other party answers, press the and select
Services > Conference again.
Customisation
Adjusting the Volume
Press during a call to adjust call volume. Pressing
while handset is down and inactive adjusts ringer volume.
Selecting a Ringtone
Press and select Preferences > Tones > Ring Tone
Scroll through the tone list by pressing and
Press or Enter to set it.
Tip: To remember to press the Transfer button at the
start and at the end, think of a sandwich. With the
recipient being the sandwich filling.
Transfer > Recipient > Transfer
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