Mitel 632 User manual

Quick Reference guide

Mitel SIP DECT phones

Telephone overview

This Quick Reference Guide includes short instruction on how to use the basic features.

More features and technical requirements are available in the User Guide, on

http://edocs.mitel.com/. Read the safety instructions before use!

!Number Description

1 Mitel 632: Emergency call key

2 Earpiece

3 LEDs

4 Mitel 612: +/- key (volume adjustment)

Mitel 622/632/650: 3 side keys

(programmable) and volume adjustment

5 Hotkey (programmable, not Mitel 612)

6 Display

7 3 softkeys (programmable in part)

8 Navigation keys (programmable in part)

9 Open listening/hands-free mode

10 Delete key

11 Cancel key/power on/off key

12 Call key/consultation key

13 Number/letter key

14 Headset connection

15 Mini USB connection (not Mitel 612)

16 Key lock

17 Microphone

18 Ringer on/off

Input modes:

*Switch between digit/letter and upper

case/lower case

Note! When digits are activated, you

must press for a long time for the 2nd *

key to be inputed.

(example: *23*long press)

Idle screen

From Backend 4.6 and later, the Idle

screen displays the user's presence

activity, for example Office or Lunch with

an optional end time.

The availability is displayed as (o) -

Available , (x) - Do Not Disturb.

How to use the SIP DECT phone

You have to connect the phone and login before you can start and use the phone,!please see

section Connect DECT phones to base station Connect DECT phones to base station and

Switch On and Off

Switch on: Press and hold until display lights.

Switch off: 1. Press briefly, select switch and press OK.

2. Confirm Switch off.

3. Select YES.

Answer a call

Do not hold the headset up to your ear in handsfree mode as the volume can be very loud.

Answer: Press

Press and select from options:

• Accept

• Reject

• Add to (the call number will be transferred to the personal phonebook,

the call filter or the VIP list).

Headset: Press the answering button on the headset.

End call: Press .

Reject call: Press Reject softkey.

Make calls

Dial by caller list: In the idle mode press , or press Menu/Info/Caller list.

Dial from Redial list: In the idle mode press , or press Menu/Info/Redial list

Voicemail

Voicemail: Press , or press Menu/Info/Voicemail.

Silent Ringing and Mute

Switch ring signal off/Press

*long on in idle mode

Symbol will appear on the display when switched off.

Switch ring signal off

during calling:

Press C key to suppress the ringing or Press softkey

Mute microphone during

call:

Press softkey

Volume and Ringing

Adjust speaker volume

during a call:

For Mitel 612d: Press the volume +/- button on the side of

the phone.

For Mitel 622d, 632d, 650d: Press the upper/lowe sideways

(press long if the keys are programmed).

Adjust ringing and volume

in idle mode:

Press

Select Audio – Ringer settings/Volume.

Supported functions in SIP DECT How to do

Basic call - phone number, short

number and alias.

Mitel 632: Emergency call key

Functions via Server menu (new from

Backend 4.6)

Move here Press up arrow, or press Menu. Move

a ongoing call to the DECT phone. An

ongoing call can be moved from any of

your phones to the DECT.

Set presence (Activity) Press up arrow, or press Menu and

then Presence menu.

Call Favourites Press up arrow, or press Menu. Call to

stored favourites. The end user select

the favourites via the Te lepo user portal

or the Softphone.

Directory Search Press up arrow, or press Menu/

Directories/Central directory.

Call log Press up arrow, or press Menu/Caller

list. Incoming calls, outgoing calls,

missed calls are listed.

Redial list Press left arrow, or press Menu/Info/

Redial list.

Voice mail Press left arrow, or press Menu/Info/

Voicemail.

Message waiting

Hold/Resume

Midcall - Transfer: blind or attended Please see table below.

The mid call IVR menu enables standard mobile phones without the mobile client to

interact with services like attended transfer, call recording and conference calls .

For this service to work the call must be routed through the system. Normally this done by

using a mobile VPN service from the mobile provider.

When the menu is active the remote party will be placed on hold. When the menu is

closed the call will be resumed, unless a specific option disconnecting the remote party

has been selected.

If the phone does not find a base station you can enter a Park code manually.

It is possible to select to place a second or a new call from the mid call menu. When the

second call is connected the original call is still kept on hold. This call is referred to as a

background call and the active call as the foreground call.

Using a Mid call menu

Access Mid call menu: 1. Press during an active call.

2. Select which service to use from the

interactive voice menu. When the

menu is active the remote party will be

placed on hold. When the menu is

closed the call will be resumed, unless

a specific option disconnecting the

remote party has been selected.

Midcall menu - without active background call

Blind transfer 1. Press 1.

2. Enter the number to transfer the call to,

3. Confirm by pressing the # (hash) key.

4. A voice prompt indicates if the blind transfer is successful or

not.

5. The blind transfer is successful if the transferred party will

hear a ring tone from the number to be transferred to.

6. After a successful transfer you will be disconnected. If the

transfer fails, for example if the wrong number was entered,

you will be connected to the remote party again.

Place new call 1. Press 2. A second call is placed while the original remote

party will be kept on hold.

2. Enter the number to place the second call to.

3. Press the # (hash) key to confirm.

4. When the second call is answered it will become the active

call. The other call put on hold is the background call.

Start recording Press 6to start the recording of the active call.

Stop recording Press 0t o stop the recording of the active call.

Exit menu Press *. This key is also used to cancel a selected menu option

and navigate in the menu structure.

Midcall menu - with active background call

Attended transfer Press 1. The call will be transferred to the background call on

hold.

Swap call Press 3. The background call become the active call, and the

previously active call become the background call.

Hang up active call

Press 4. Hang up the active call and make the background call

become the active call.

Conference 1. Press 5. The active call connects with the background call

into a conference call, and make this call the active call.

2. There is no background call, and more participants can be

added by repeatedly selecting the second call option from

the IVR menu and then the conference option.

Start recording Press 6to start the recording of the active call. Stops the

recording of the active call. - The * key is also used to cancel a

selected menu option and navigate in the menu structure.

Stop recording Press 0.

Exit menu Press *.

If the active call is a result of a conferencing calls the transfer option is not available.

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