Mitel 7000 User manual

3300 CITELlink Gateway

for 7000 Series Norstar Phones

M7100 Phone User Guide

NOTICE

The information contained in this document is believed to be accurate in all respects but is not warranted by MITEL NETWORKSJ

Corporation. The information is subject to change without notice and should not be construed in any way as a commitment by MITEL

NETWORKS or any of its affiliates or subsidiaries. MITEL NETWORKS and its affiliates and subsidiaries assume no responsibility for any

errors or omissions in this document. Revisions of this document or new editions of it may be issued to incorporate any such

changes.

Nothing in this document may be reproduced in any manner, either wholly or in part for any use whatsoever, without written

permission from MITEL NETWORKS Corporation.

IMPORTANT! This telephone is NOT suitable for direct connection to the public-switched telephone network. Connect the telephone

to a Mitel Networks system only.

Mitel Networks is a trademark of Mitel Networks Corporation.

CITELlink is a trademark of CITEL Technologies Ltd.

Nortel Networks is a trademark of Nortel Networks Corporation.

Other product names mentioned in this document may be trademarks of their respective companies and are hereby acknowledged.

-i-

Contents

ABOUT YOUR PHONE 1

Conventions 2

Using Your Norstar Phone with the 3300 CITELlink Gateway 2

TIPS FOR YOUR COMFORT AND SAFETY 2

Don't cradle the handset! 2

Protect your hearing 2

CUSTOMIZING YOUR PHONE 3

Ringer Control 3

Handset Receiver Volume Control 3

Speaker Volume Control 3

Display Contrast Control 3

Language Change 4

MAKING AND ANSWERING CALLS 4

Make a call 4

Answer a call 4

Redial 4

Redial - Saved Number 4

Speed Call - Personal 5

On-Hook Dialing 5

-ii-

CALL HANDLING 6

Temporary Hold 6

Transfer 6

Conference 6

Conference Split 7

Call Forward 8

Call Forward - Remote 9

Call Forward - End Chaining 9

Call Forward - Override 10

Messaging - Advisory 10

Messaging - Callback 10

Messaging - Cancel Callback 11

Messaging - Cancel All Callbacks 11

USING ADVANCED FEATURES 11

Account Codes 11

Call Park 12

Call Pickup 12

Campon 12

Do Not Disturb 13

Override 13

Paging 13

Direct Paging 14

Group Paging / Meet Me Answer 15

Trunk Flash 15

-1-

ABOUT YOUR PHONE

The Mitel Networks 3300 CITELlink Gateway allows your Nortel Networks™

Norstar phone to work on a Mitel Networks 3300 Inte

rated Communications

Platform (3300 ICP).

When used with a 3300 ICP, your M7100 phone has six fixed-function keys

(SUPERKEY, TRANS/CONF, CANCEL, DOWN ARROW, , ). Your

phone also features display-assisted selection of features and on-hook

dialing.

Phone buttons

Button Number

Description

1 Transfer/Conference

2 Superkey

3 Down Arrow

4 Cancel

-2-

Conventions

The following conventions are used in this user guide:

zFixed-function keys are identified by bold uppercase letters (for example,

TRANS/CONF ).

zText that appears on the display is identified by double quotes (for

example, "Language?").

Using Your Norstar Phone with the 3300 CITELlink Gateway

Please note the following differences in the way your phone now operates:

zAlthough there is no HOLD key, you can still place a call on temporary

hold.

zSome features require you to dial a feature access code. You can use

feature access codes whenever you have dial tone. The feature access

codes in this user guide may be different from the ones programmed in

your system. Ask your Administrator for the list of feature access codes

you can use.

zWhen you have a message (including new voice mail messages),

"Message" appears on the display.

zYou do not need to select a line before dialing a number. See On-hook

Dialing in the Making and Answering Calls section for more information.

TIPS FOR YOUR COMFORT AND SAFETY

Don't cradle the handset!

Prolon

ed use of the handset can lead to neck, shoulder, or back discomfort,

especially if you cradle the handset between your ear and shoulder.

Protect your hearing

Your phone has a control for adjusting the volume of the handset receiver.

Because continuous exposure to loud sounds can contribute to hearing loss,

keep the volume at a moderate level.

-3-

CUSTOMIZING YOUR PHONE

Ringer Control

To adjust the Ringer Volume while the phone is ringing:

zPress or .

To adjust the Ringer Volume or Pitch while the phone is idle:

1. Press SUPERKEY.

2. Press # (No) until "Ringer Adjust?" appears.

3. Press * (Yes).

4. To adjust the ringer pitch, press * (Yes). To adjust the ringer volume,

press # (No), then * (Yes).

5. Press or until you hear the desired ringer pitch/volume.

6. Press # (Save).

7. Press SUPERKEY.

Handset Receiver Volume Control

To adjust the Handset Receiver Volume when you are using the

handset:

zPress or .

Speaker Volume Control

To adjust the Speaker Volume when making an on-hook call or when

listening to background music:

zPress or .

Display Contrast Control

To adjust the Display Contrast while your phone is idle:

zPress DOWN ARROW.

-4-

Language Change

To change the display language:

1. Press SUPERKEY.

2. Press # (No) until "Language?" appears.

3. Press * (Yes).

4. Press * (Change).

5. Press # (No) until the desired language appears.

6. Press * (Yes).

MAKING AND ANSWERING CALLS

Make a call

1. Lift the handset.

2. Dial the number.

Answer a call

zLift the handset.

Redial

To redial the last number that you manually dialed:

1. Lift the handset.

2. Dial *01

Redial - Saved Number

To save the last number that you manually dialed:

1. Lift the handset.

2. Dial **79.

To Redial a saved number:

1. Lift the handset.

2. Dial *6*.

-5-

Speed Call - Personal

Note: Personal Speed Call lists must be configured by the Administrator.

To store a personal Speed Call number:

1. Lift the handset.

2. Dial 67.

3. Enter an index number between 00 and 09.

4. Dial the number to be stored.

5. Hang up.

To dial a stored personal Speed Call number:

1. Lift the handset.

2. Dial 58.

3. Enter an index number between 00 and 09.

On-Hook Dialing

To dial without lifting the handset:

1. If you want to use a Non-Prime Line, press a Line Appearance key.

2. Dial the number.

3. Lift the handset.

-6-

CALL HANDLING

Temporary Hold

To place a call on temporary hold

zPress TRANS/CONF.

To retrieve a call from temporary hold

zHang up or press CANCEL. The held call automatically calls back your

phone.

Note: A call placed on temporary hold will automatically call back your

phone after 1 minute.

Transfer

To Transfer an active call:

1. Press TRANS/CONF.

2. Dial the number of the third party.

3. Do one of the following:

To complete the Transfer, hang up.

To announce the Transfer, wait for an answer, consult, and hang up.

To cancel the Transfer, press CANCEL.

Conference

To form a Conference when a two-party call is already in place, or to

add another party to an existing Conference:

1. Press TRANS/CONF.

2. Dial the number of the next party.

3. Wait for an answer.

4. Press TRANS/CONF.

To leave a Conference:

zHang up.

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