Mitel SUPERSET 401 User manual

USER GUIDE

MITEL 200

SUPERSET 401

Rev. 2/02

TO ANSWER AN INCOMING CALL

☎Lift handset of ringing telephone

TO PLACE AN OUTGOING CALL

☎Dial outside access code [9]

☎Dial number you wish to call

TO PLACE AN INTERNAL CALL

☎Dial extension number

TO PLACE A CALL ON HOLD

☎With a call on the line, press HOLD

To reconnect with caller:

☎Press the HOLD/RETIEVE button

TO PICK UP A CALL ON HOLD AT ANOTHER EXTENSION

☎Lift handset

☎Press HOLD PICKUP or 52

Dial extension number where caller is on hold

TO PICK UP A CALL RINGING AT ANOTHER EXTENSION

☎Lift handset

☎Press RING PICKUP or 67

☎Dial extension number of ringing telephone

TO TRANSFER A CALL

☎With a call on the line, press FLASH

☎Dial destination extension number

☎Announce call (if desired)

☎Hang up to transfer call

☎Press HOLD/RETRIEVE to return to caller

TO PLACE YOUR PHONE IN DO-NOT-DISTURB

☎Press the DO NOT DISTURB ON button or 681

(You will hear stuttering tone when active)

TO CANCEL

☎Press the DO NOT DISTURB OFF button or 682

TO CONFERENCE CALL

☎With a call on the line, press FLASH

☎Dial second party (internal or external)

☎Press FLASH to bring all parties together

TO INITIATE A CALLBACK

☎If you dial an extension and receive a busy signal

press CALL BACK* or 6

(Your phone will ring you back when that extension becomes available.

After you pick up your ringing telephone, the system will call the extension

you wanted to call back.)

*Does not work when the phone is forward to VM

REDIAL LAST NUMBER

☎Press REDIAL feature key or 42

TO PROGRAM SPEED DIAL

☎Press Program (behind label plate)

☎Press a Personal Key

☎Dial 9and the telephone number

☎Dial the extension number

☎Press Program

TO FORWARD YOUR TELEPHONE

☎Pick up the handset, press

Forward Always access code + ext. #

Forward No Answer Only access code + ext. #

Forward Busy Only access code + ext. #

No Answer/busy access code + ext. #

I am Here #5 + ext. #

TO CANCEL CALL FORWARDING

Forward Always access code

No Answer Only access code

Busy Only access code

No Answer/Busy access code

I am Here #1

Repartee Voicemail

How to Activate Your New Mailbox

At your own phone dial the Voicemail extension number or

press Vmail:

Your answer to the questions will be

1for YES or 2for NO

The system will ask you to record or enter the following:

•Your Recorded Name (First and Last Name)

Press * key when you are finished recording

•Directory (1 for Yes)

•Standard Greeting (Main Mailbox Greeting)

Press * key when you are finished recording

•Security Code (3 - 10 digits)

Wait until you hear your voicemail ask you. If you are

satisfied with these settings, press 1 for yes?

When the Voicemail says GREAT! Your voicemail is now

setup. Hang up, your voicemail is now setup and ready to

be used.

Sample Greetings:

Hello. You have reached the voicemail box of ________.

Please leave your name, number & short message and I

will call you back as soon as possible. If you need

immediate assistance you can press ‘0’ now. To bypass

this greeting in the future press the star key.

Hello. You have reached the desk of _____________.

Please leave your name, number & short message and I

will call you back as soon as possible. If you need

immediate assistance you can press (ext. #) now. To

bypass this greeting in the future press the star key.

Repartee Short Cuts

Check New Messages 4

While Message is playing

3Skip to end of message

4Slower playback

5Soft/loud

6Faster playback

7Back up (by 4 seconds)

8Pause

9Forward (by 4 seconds)

*Save as new

After Message has played

4Reply

5Check next message

6Delete

7Archive

8Timestamp

9Redirect

0Save as New

#Repeat the message

Leave Messages 5+ voicemail #

Edit the message 4Press ## to spell name

Special Delivery 5or Group

Address to others 6Record message then

Send the message 7 press *

Review Old Messages 6

Same options as new messages

Setup Options 7

Switch Greeting 45

Edit Standard Greeting 46

Edit Alternate Greeting 47

Groups 5

Change Security Code 74

Change Recorded Name 75

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