Mitel MiVOICE 6920 User manual

Mitel 6900 IP PHONES

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CALL HANDLING

MAKE an outside call: Make an internal call: To end a call:

Dial 9 + 1 + area code Dial the extension number Press the End Call softkey,

Dial the telephone number Goodbye key or hang up

TRANSFER: Transfer a call off-site: Transfer call to a mailbox:

Press the Transfer softkey Press the Transfer softkey Press the Voicemail key

Dial the extension number Dial 9 + 1 + area code + phone number Dial the mailbox number

(Announce the call) optional (Announce the call) optional Hang-up quickly

Hang up Hang-up

To cancel Transfer:

Press the Back to Held softkey

HOLD: Retrieve Held Call: Retrieve held call at another phone:

Press the Hold key Press the flashing Line key Dial **1

Dial the extension where call is held

MUTE: for handset, headset or speaker

Press the Mute key while on a call

REDIAL:

Press the Redial softkey to dial the last number called (displayed on Home Screen)

Or Press Redial key to pull up the outgoing call log or press twice to auto dial the last number called

PICKUP: to pick up a ringing call at another phone

Lift the handset

Dial **6

Dial extension number of the ringing phone

PAGE: Press the Page key or Dial the Page Access number

Wait for tone; make announcement

Headset:

Press the Headset key to turn Headset function On/Off

FEATURES

Call Log:

Press the Call History key

Select All, Missed, Outgoing or Received Calls

(Press Dial softkey to dial the number)

Press the Goodbye key or Closed Softkey to exit

Call Forward your calls to another destination:

To Program Call Forwarding:

Press the Settings key

Select Call Forward

Select Always

Enter the destination number (9 + 1 + area code + number)

Check the box on the far right

Press the Save softkey

Select Close softkey

Conference: (up to 8 parties)

Establish first call (inside or outside)

Press the Add User softkey

Establish second call (inside or outside)

Press the Join Calls softkey

(Press Leave Call softkey if you wish to hang-up and let the parties continue to talk)

Speed Dial:

To store a Speed Dial number: To dial a speed dial number:

Press and hold the key you wish to program for 5 seconds Press the programmed key

(until Label Name field appears on display)

Navigate to Speed Call

In the Label Name field spell out a name

Navigate to Number

Enter the internal or external number

Press the Save softkey

ADJUSTMENTS

Ring Tones:

Press the Settings key

Navigate to Audio, then Ring Tones

Press Select softkey or Select Button

Select Internal or External Ring

Select Ring tone

Press the Save softkey

Press Close softkey

Volume:

Handset / Headset / Speakerphone / Ringer

Press the volume key to adjust the volume of an active call or ring

NuPoint Messenger

Voice Mail

SETUP YOUR PERSONAL MAILBOX:

Press the VM Message key

Enter your default passcode of 1 2 3 4

Follow the prompts to setup your personal mailbox

Enter a new Passcode (up to 12 digits) plus #

Record a Greeting

Record your Name

Voicemail Menu Options:

Press the VM Message key to Access your mailbox

Choose from the following prompts:

U{8} for User Options

G{4} for Greeting

Press C – Conditional Greeting (separate Busy and No Answer greetings)

Press P – Primary Greeting

Press E – Enable Conditional Greetings

N{6} for Name

P{7} for Passcode

L{5} for Distribution List

C{2} for Call Schedule Options

F{3} for Fax Cover Sheet Options

X{9} to Exit to previous menu

To access your mailbox from your own phone:

Press the VM Message key

Enter your passcode

To access the General or Attendance mailbox:

Press the corresponding Mailbox button by the display

Enter the passcode 2 5 8 0

To access your mailbox from any phone in the office:

Press the VM Message key

When you hear the system ask for your passcode

Press *

Dial your mailbox number, plus *

Enter your passcode when prompted

To access your mailbox from outside the office:

Call into the school 847-986-1100

The greeting will answer with “Welcome to the Message Center”

Dial your mailbox number then *key

Enter your passcode when prompted

To transfer a call to a mailbox:

(While on a call)

Press the VM Message key

Dial the mailbox number

Hang up immediately

Listening to messages:

Access your mailbox

Press P {7} to play a message

(the voicemail plays the date & time stamp of the message)

During message playback

Press 1to pause for 30 seconds

Press *to move back 5 seconds

Press #to move forward 5 seconds

Press 8to skip to your next message

Press 8* to return to beginning of previous message

After message playback

Press P {7} to Play the message again

Press A {2} to Answer the person who sent the message

Press G {4} to Give the message to another mailbox

Press K {5} to Keep the message

Press D {3} to Discard the message

Good to Know:

•Discarded messages are deleted instantly

oUnless immediately after discarding you retrieve it by pressing *or the Undelete softkey

•Kept messages are saved until discarded

•If you hang up without choosing to keep or discard, messages will be kept for 30 days, then

discarded automatically.

PROMPT CODES:

P to play a message

M to make a new message

U to change user options

X to exit the system

0 to return to attendant

# to dial an extension

M Mitel (design) is a registered trademark of Mitel Networks Corporation. All other products and services are the trademarks of their respective holders.

QUICK REFERENCE GUIDE

TUI QUICK REFERENCE GUIDE

USER OPTIONS

FAX DELIVERY

PLAY VOICE

MESSAGE

Exit

Transfer to

Extension

Transfer to Operator

CALL DIRECTOR

ADMINISTRATION

PLAY E-MAIL

MESSAGE

MAKE MESSAGE

MESSAGE

ADDRESSING

OPTIONS

Change Greeting

Change Name

Change Passcode

Distribution Lists

Call Schedule

Options

Tutorial

Exit to Main Menu

Fax Delivery Options

Retrieve Unplayed

Fax Messages

Personal Fax

Telephone Number

Fax Cover Page

Options

Enable/Disable Auto

Fax Delivery

Exit Options Menu

Play

Answer

Give

Keep

Make

Discard Enable/Disable

Override

Record Greetings

Message

Play

Keep

Delete

Exit to Main Menu

Review

Discard

Append

Exit to Main Menu

Message

Addressing

Options

Confidential

Receipt request

Urgent

Future delivery

Exit options

ACCESSING YOUR MAILBOX

• Enter the NuPoint Unified Messaging system access number.

• Enter your mailbox number (followed by the key if accessing your mailbox from outside the company).

• Enter your passcode.

• If you have the Advanced Unified Messaging with Text-to-Speechfeature, you can listen to either your voice mail

messages or your e-mail messages by accessing the relevant menu, as indicated below.

NOTE: Call Director and Fax are optional features that may not be available on your voice mail system.

MAIN MENU

Mitel NuPoint Unified Messaging

ANSWER OPTIONS

*Voice Mail

Answer

*Dial-back and

delete message

*Dial-back and

keep message

*Answer and Dial-back

options must be enabled.

For more information about

these options, see the

NuPoint UM User Guide avail-

able at Mitel OnLine. (See

“End User Documents”.)

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