Mitel Mitel 5330 User manual
CARLETON
UNIVERSITY5330/5340PHONEUSERGUIDE
http://www2.carleton.ca/ccs/services/voice‐phone‐services/
5330/5340 IP Phones – User Guide
ABOUT YOUR PHONE.........................................................................................................4
Elements of Your Phone........................................................................................................5
Ring/Message Indicators........................................................................................................6
TIPS FOR YOUR COMFORT AND SAFETY....................................................................7
Don't Cradle the Handset!......................................................................................................7
Protect your Hearing..............................................................................................................7
Adjust the Viewing Angle .....................................................................................................7
USING YOUR DEFAULT PHONE WINDOW AND KEYS..............................................8
Getting Started with Your Phone...........................................................................................8
5340 and 5330 IP Phone Default Window and Keys ............................................................9
ABOUT YOUR PHONE APPLICATIONS..........................................................................9
Using the Settings Application............................................................................................10
Using the Call History Application .....................................................................................11
Getting Help.........................................................................................................................12
Tips for Setting up Your Phone...........................................................................................13
CUSTOMIZING YOUR PHONE........................................................................................13
Using the Dial Pad to Enter Information.............................................................................13
Using the On-Screen Keyboard to Enter Information.........................................................14
Specify User Information.....................................................................................................14
Specify Display Brightness and Contrast ............................................................................14
Specify Audio Feedback Options........................................................................................15
Specify Text Size.................................................................................................................15
Specify Call Notification Behavior......................................................................................16
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5330/5340 IP Phones – User Guide
Adjust the Ringer.................................................................................................................16
Enable a Screen Saver (5340 only)......................................................................................17
Program Receipt of External Messaging.............................................................................17
Enable URL Displays on Your Phone.................................................................................17
PROGRAMING FEATURES ON YOUR KEYS...............................................................18
Tips on Programming Features............................................................................................18
Program Feature Keys Using the Settings Application.......................................................19
Clear Programming from a Key...........................................................................................20
SETTING UP YOUR CONTACT LIST (5340 ONLY) .....................................................21
Adding Names to Your Contact List ...................................................................................21
Editing Information in Your Contact List............................................................................21
MAKING AND ANSWERING CALLS..............................................................................22
Dial from your People Application (5340 IP Phone only) ..................................................22
Answer a Call.......................................................................................................................22
End a Call.............................................................................................................................22
Redial...................................................................................................................................22
Handsfree Operation............................................................................................................23
Auto-Answer........................................................................................................................23
CALL HANDLING ...............................................................................................................24
Hold .....................................................................................................................................24
Mute.....................................................................................................................................24
Transfer................................................................................................................................25
Conference...........................................................................................................................25
5330/5340 IP Phones – User Guide
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Conference Split ..................................................................................................................25
Add Held..............................................................................................................................25
Swap.....................................................................................................................................26
Call Forwarding...................................................................................................................26
Call Forward - Remote (I'm Here).......................................................................................28
Call Forward - End Chaining...............................................................................................29
Call Forward - Forced..........................................................................................................30
Call Forward - Override.......................................................................................................30
Call Pickup (must be requested)..........................................................................................30
Direct Paging (not enabled by default)................................................................................30
Do Not Disturb.....................................................................................................................33
Group Listen........................................................................................................................33
Headset Operation................................................................................................................34
Make Busy...........................................................................................................................34
Message Waiting Indicator..................................................................................................34
Messaging - Advisory..........................................................................................................34
Music ...................................................................................................................................35
Override (Intrude)................................................................................................................35
Reminder..............................................................................................................................35
Speed Call............................................................................................................................36
ABOUT YOUR PHONE
The Mitel® 5330 and 5340 IP Phones are full-feature, dual port, telephones that provide voice
communication over an IP network. They both feature a large graphics display (160 x 320) and self-
labeling keys. The 5330 IP Phone offers 24 programmable multi-function keys and the 5340 IP Phone
offers 48 programmable multi-function keys for one-touch feature access.
The 5330 IP Phone
5330/5340 IP Phones – User Guide
The 5340 IP Phone
Elements of Your Phone
Feature Function
1) Display Provides a large, high-resolution viewing area that assists you in
selecting and using phone features.
2) Ring/Message
Indicator Flashes to signal an incoming call and to indicate a message
waiting in your voice mailbox.
3) Volume, Speaker
and Mute Controls Provide the following audio control capability:
(UP) and (DOWN) provide volume control for the
ringer, handset, and handsfree speakers.
(SPEAKER) enables and disables Handsfree mode.
(MUTE) enables Mute, which allows you to temporarily
turn your phone's handset, headset or handsfree
microphone off during a call.
4) Fixed Function Keys Give you access to the following phone functions:
(APPLICATIONS): provides access to menus for your
phone's applications and settings.
(CANCEL): ends a call when pressed during the call, and,
when you are programming the phone, eliminates any input
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5330/5340 IP Phones – User Guide
Elements of Your Phone
Feature Function
and returns to the previous menu level.
(REDIAL): calls the last number dialed.
(HOLD): places the current call on hold.
(TRANS/CONF): initiates a call transfer or establishes a
three-party conference call.
(MESSAGE): Flashes to notify you of messages waiting i
n
your voice mailbox. Note: The Ring/Message indicator also
flashes when messages are waiting.
5) Keypad Use to dial.
6) Navigation Page
Keys Use to display additional pages of information. The 5330 has two
p
age navigation keys: Back and Next. The 5340 has three page
navigation keys: Back, Next, and Home.
7) Programmable
Feature Keys and
Softkeys.
Provides 24 (on the 5330) and 48 (on the 5340) self-labeling keys
that can be programmed as speed call keys, fixed function keys,
hard keys, applications, or line appearance keys, according to your
communication needs. On your home page, the bottom right
feature key is always your Prime Line key on a 5340 IP Phone; and
the bottom left feature key is always your Prime Line key on the
5330 IP Phone. The top three keys are softkeys.
8) Handsfree Speaker Provides sound for Handsfree calls and background music.
9) Handset Use for handset calls. If you are in headset or handsfree mode, you
do not need to use the handset.
Ring/Message Indicators
When indicator is it means that
Flashing rapidly Your phone is ringing
Flashing slowly A message at your phone
On Your phone is ringing another phone
Off Your phone is idle, or you are on a call
5330/5340 IP Phones – User Guide
TIPS FOR YOUR COMFORT AND SAFETY
Don't Cradle the Handset!
Prolonged use of the handset can lead to neck, shoulder, or back discomfort, especially if you cradle the
handset between your ear and shoulder. If you use your phone a lot, you may find it more comfortable to
use a headset. See the section on headset usage elsewhere in this guide for more information.
Protect your Hearing
Your phone has a control for adjusting the volume of the handset receiver or headset. Because
continuous exposure to loud sounds can contribute to hearing loss, keep the volume at a moderate level.
Adjust the Viewing Angle
The stand built into your phone tilts to give you a better view of the keys.
To tilt your telephone for better viewing:
1. Turn the phone so that the front faces away from you.
2. Hold the base unit firmly and press the release tabs on the sides of the stand to detach the base
unit.
3. Hinge the hooks of the base unit into the notches on the back of the phone and snap into place as
follows:
a. For a high-angle mount, hinge the
two lower hooks into the bottom
set of notches and snap the two
upper hooks into the middle set of
notches.
b. For a low-angle mount, hinge the
two lower hooks into the middle s
of notches and snap the two uppe
hooks into the top set of notches
et
r
.
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5330/5340 IP Phones – User Guide
USING YOUR DEFAULT PHONE WINDOW AND KEYS
The 5340 and 5330 IP Phone default phone windows and keys are shown and described below. The
Phone window provides access to programmable keys and the main phone interface.
Getting Started with Your Phone
When you receive your phone, you need to program features and applications. Press the blue
Applications key to access your phone’s applications. You can then program your phone’s settings,
your contact list using People (5340 IP Phone), Call Forwarding and so forth. See Using Your Phone
Applications. Voice Services (ext. 8888) can help you with your programming requirements.
5340 and 5330 IP Phone Window
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