Mitel Deskphone 6873 User manual

Quick Reference guide

Mitel Deskphone 6873

Getting started

We recommend using the phone's user guide. For more information on handling the

phone, please visit http://edocs.mitel.com/.

Prerequisites

Your deskphone must be provisioned to your account, or to your organization as a free

seating phone.

Logging in or logging off from free seating phone

1. Enter the short (Alias) number in the field Enter login number field.

2. Press Enter.

3. Enter PIN code.

Your username is displayed on the screen when the login is successful.

Log off

1. Press the Log off key.

2. Press Enter.

Navigating the Phone

The Mitel 6873 consists of handset, screen, navigation/select key, numpad, option keys,

Line keys (L-keys) and Softkeys (S-keys). L-keys and S-keys can be configured with

additional functions. Swipe left or right in the top S-key area to switch S-key pages. Swipe

left and right on the area to the right of the top S-key to switch to the line and call screen.

Swipe up and down to scroll though the different lines or calls on

the respective screen.

!!!

Keys

1 Display 8 Volume

2 S-key(s) 9 Indicator

3* S-key(s) 10 Call log

4 End call 11 Outgoing calls

5 On-hold 12 L-key(s)

6 Settings 14 Answer with headset or speakerphone

7 Mute

3* Bottom, soft keys with default settings, from left to right

1 Move her

2 Voicemail

3 Favorites

4 Presence menu

5** Directory

6** S-key(s)

** Available from Backend 4.6 SP1.

Idle display (from Backend 4.6 SP1)

Availability status icon is displayed on the top right (same as in the Softphone):

• Available –

• Do Not Disturb –

Note! The availability is set on the setting page in the Softphone.

Activity information is displayed in the bottom right with optionally End time of

the current activity:

Examples:

• Office

• Home Office

• Meeting + End time

• Vacation + End time

Call Forward All, calls that are redirected, is displayed on the top right

Voicemail (number of unread voicemails), is displayed on the top right

Basic call handling

Calling a user

You can call a user in many ways:

• dial the number

• press the shortcut key

• press and hold a quick dial key

• select the contact in your contact list or

• search for the contact in the directory and the call

Answering an Incoming Call

Answer an incoming call

1. Lift your handset OR press the Answer button.

Missed Calls

Missed calls are indicated by the Missed Call text on the display.

Check missed calls:

1. Press the Call log S-key. A menu is displayed.

2. Navigate with the up and down key and select Missed calls.

3. Press Select. A menu with missed calls is displayed.

4. Check the missed call.

5. Press Done to exit the call list.

Outgoing Calls

Make an internal call

1. Enter the number and press Dial.

Make an external call

1. Enter the full number and press Dial.

Dial from call log

1. Press the Call log S-key. A menu is displayed.

2. Navigate with the up and down key and select Incoming calls.

3. Press Enter. A menu with incoming calls is displayed.

4. Navigate with the up and down key and select the contact to call.

5. Press Enter. The contact is dialled.

Dial by S-key

1. Press the S-key that is assigned to a number you want to dial.

Dial by speed Dial key

1. Press and hold the keypad key (1-9). The number associated with the key is called

Transferring calls

Attended transfer

1. During your call, press the Transfer S-key. This places the call on hold.

2. Type the number to the 3rd party, then press the Transfer S-key.

3. Wait until answer, then you can ask the 3rd party if you should transfer the call.

4. Transfer the call by pressing the Transfer S-key.

Blind transfer

1. During your ongoing call, press Transfer.

2. Type the number to the 3rd party, and then press the Transfer key.

Holding and resume calls

1. Press the On-Hold key to put the call on hold and play on-hold music, if that is

configured.

2. Press the On-Hold key again to resume the hold call.

Parking and picking up calls

1. Press the Hold key to put an ongoing call on hold.

2. Press the Pickup S-key to pick up a parked call.

Conference

1. When a call is established with one party, press the Conference S-key and enter the

number to the third party.

2. Press Dial. The other party is put on hold.

3. After the third party has answered: press the Conference S-key to start the

conference.

Presence

1. Press the Presence S-key. The Presence menu is displayed.

2. Select your preferred presence, and press Enter.

The selected presence state will be displayed in a few seconds.

3. Press Presence to change back to the selected option, for example Office.

The presence states listed in the menu are configured by the system administrator.

Contact your administrator to add a presence state.

Recording

Record a call

1. Press the Recording S-key.

Move call

If a call is ongoing on a device that belongs to you, for example a mobile phone or a

desktop application, you can move the call to another device.

Move call to another device

1. Press *6* # on the device where the call shall be move to, to move the call.

Common pick up

1. Press *5* # to pick up a group members calls. (Enabled by System Administrator).

Function codes for SIP phones can be configured as function key “Phone Number”.

Advanced call handling

Extensions

Answer a call to an extension

1. The Extension function indicator is flashing.

2. Press the Extension S-key to answer the call.

Answer a monitored extension call during an ongoing call

1. Park the ongoing call by pressing the Park S-key.

2. Press the Extension S-key to answer the monitored call.

Move a call to a deskphone

1. In a ongoing call, press the Move here S-key.

2. The call will be moved to a deskphone.

Other extensions can be monitored from function keys on your telephone. The monitoring

keys are called Extension. When the monitored extension is busy in a call, the indicator

next to the function key is lit in red. If the extension is free the indicator color is green.

Intercom

Initiate an intercom call

1. Press the Intercom S-key.

The call is connected automatically.

Answer an Intercom Call

1. An intercom call is answered automatically.

2. You hear the other party in the speaker, but other party cannot hear you and the Mute

key, is lit.

3. Press the Mute key to let the other party hear you.

The system administrator can initiate an intercom connection on a S-key on your phone.

When you press the key, a call is set up towards a predefined party and is answered

automatically.

Voicemail

Call voicemail system

1. Press Voicemail S-key.

Listen to received messages

1. If there are pending messages, the message indicator is slowly flashing and the

number of messages is displayed.

2. Press Voicemail S-key.

Group Voicemail

Call voicemail system

1. Press Group Voice Inbox S-key.

Listen to received messages

1. If there are pending messages, the message indicator is slowly flashing and the

number of messages is displayed.

2. Press Group Inbox S-key.

The system administrator can initiate a Group Inbox key on your phone. Each Group

Inbox key monitors one Group Inbox function number. You may only monitor groups

where the main user (line 1) is member. In the voice mail call, messages may be handled

using keys (DTMF) described in the User Portal Inbox menu.

Directories (Contacts)

Display Favorites/personal contact list

1. Press the S-key configured with Favorites to bring up your personal contact list.

Search for a contact

1. Press the Directory search S-key. The Directory search is displayed.

2. Enter your search information, and press Enter. A list is displayed.

3. Choose a contact and press Select.

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