Mitel 5005 User manual

USER GUIDE

MITEL NETWORKSMITEL NETWORKS

IP Phone

5005

3300 ICP - 7.0

-i-

Contents

ABOUT THE 5005 IP PHONE 1

Telephone Status Indicators 2

Line Keys 3

Tips for Your Comfort and Safety 3

For Users on Resilient 3300 ICP Systems 4

USING YOUR PHONE 4

Adjusting the ringer volume 4

Adjusting the handset receiver volume 4

Adjusting display contrast 4

Programming the Feature Keys 4

Desktop Stand 5

MAKING AND ANSWERING CALLS 6

Making a Call 6

Answering a Call 6

Redial 6

Redial - Saved Number 7

Auto-Answer 7

Speed Call 7

-ii-

CALL HANDLING 8

Cancel 8

Hold 8

Call Transfer 9

Conference Calls 9

Swap 10

Messaging 10

Callback 11

Callback - Cancel 11

Callback - Cancel All 11

Call Forward 12

Call Forward - Remote 13

Call Forward - End Chaining 14

Call Forward - Override 14

USING OTHER FEATURES 14

Attendant Call Hold - Remote Retrieve 14

Call Pickup 15

Call Park 16

Camp-on 17

Directory 18

Do Not Disturb 19

Override 19

Paging 19

Direct Paging 20

Hot Desking 21

Tag Call 22

-1-

ABOUT THE 5005 IP PHONE

The Mitel Networks 5005 IP Phone is a digital telephone that connects

directly to a 10/100BaseT Ethernet network. It is supported by the Mitel

Networks 3300 Integrated Communications Platform (ICP) Release 3.1 and

later software.

Note: The 5005 IP phone is not suitable for direct connection to ANY public

telephone network. Connect the phone to a LAN that is attached to a Mitel-

manufactured ICP system only.

The Mitel Networks 5005 IP phone has two fixed-function keys ( HOLD and

CANCEL ) and twenty programmable keys with built-in status indicators

along with a Volume Up/Down key and a standard numeric keypad.

The six bottom-most programmable feature keys will automatically be

assigned the REDIAL, CALL ME BACK, MESSAGE, CALL FORWARD,

DIRECTORY and TRANS/CONF features automatically and the top-left

programmable feature key will automatically be assigned as the primary

LINE key.

-2-

1. Handset

2. Speaker

3. Message Waiting Indicator

4. Display Screen

5. Programmable Feature Keys

6. Numeric Keypad

7. Volume Control

8. Cancel Key

9. Hold Key

Telephone Status Indicators

Situation: The message waiting indicator is:

Line is idle Off

Line is ringing Flashing rapidly

Message waiting/Voicemail Flashing slowly

-3-

Line Keys

The top-left programmable feature key on your set will automatically be

programmed as a LINE key (referred to as either an 'intercom' or 'Prime

Line' key). Additional pro

rammable keys can be set up to access other lines

so that you can answer or make calls on multiple lines. Programmable keys

designated as LINE keys will indicate the status of a line with the key light

as follows:

To make a call using a line other than the primary one assigned to the

set:

1. Lift the handset.

2. Press a line key that has been programmed to use another extension.

3. Dial the number.

Note: Refer to Making and Answering Calls for further information.

Tips for Your Comfort and Safety

Don't cradle the handset!

Prolon

ed use of the handset can lead to neck, shoulder, or back discomfort,

especially if you cradle the handset between your ear and shoulder. If you

use your phone a lot, you may find it more comfortable to use a headset.

See the section on headset usage elsewhere in this guide for more

information.

Protect your hearing

Your phone has a control for adjusting the volume of the handset receiver.

Because continuous exposure to loud sounds can contribute to hearing loss,

keep the volume at a moderate level.

Key Status Explanation

Lit The line is in use.

Unlit The line is idle (or free).

Flashing with ringing cadence. An external call is ringing on this line.

Flashing with held cadence. A call on this line is currently on hold.

-4-

For Users on Resilient 3300 ICP Systems

If durin

a call, you hear two beeps repeated every 20 seconds it means that

your phone is switching to a secondary 3300 ICP system. The call continues

but the keys and features on your phone stop working. The keys and most

features begin working again after you hang up. Normal operation resumes

when your phone switches back to the primary system. If your phone is idle

and switched to the secondary system, you'll see a flashing rectangle on the

display. The rectangle remains until the switch to the primary system is

complete.

USING YOUR PHONE

Adjusting the ringer volume

To adjust the Ringer Volume while the set is ringing:

zPress the Volume control button.

Adjusting the handset receiver volume

To adjust the Handset Receiver Volume when you are using the

handset:

zPress the Volume control button.

Adjusting display contrast

To adjust the contrast level of the display screen while the phone is

not in use::

zPress the Volume control button.

Programming the Feature Keys

Programming the feature keys on your 5005 IP phone is done on your

computer using the Desktop Tool to access the 3300 ICP on your network.

Features such as speed dial keys, programming key definitions and Call

Forwarding must be all programmed using the Desktop Tool.

For more information on usin

the Desktop Tool, please contact your System

Administrator.

-5-

Desktop Stand

To tilt the 5005 IP phone towards you, it can be mounted on a stand as

illustrated below.

-6-

MAKING AND ANSWERING CALLS

Making a Call

To make a call using the handset:

1. Lift the handset.

2. Dial the number.

Note: To use a line other than the primary one assigned to the set, press

one of the Line keys before you dial the number.

To make a call using a Speed Call key:

zLift the handset.

zPress the Speed Call key to dial a pre-programmed number.

Note: Speed Call keys must be programmed using the Desktop Tool as

described in Programming the Feature Keys. Speed Call keys may be used

either for telephone numbers or to send a multi-digit password during a call.

Answering a Call

To answer a call:

zLift the handset.

Redial

To redial the last number that you manually dialed:

1. Lift the handset.

2. Press REDIAL.

Note: You can not redial a call that was made usin

a pro

rammable feature

key. You can also save the last number that you manually dialed in the

phone's memory so that it can be quickly redialed.

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