Miracle-Ear EarENERGY GO User manual

www.miracle-ear.com

21026175 Rev 1

Miracle-EarENERGY™

GO & GO Charger

User Manual

2 3

CONTENT

Welcome........................................................... 3

Your hearing aids ............................................ 4

Daily use ........................................................... 8

Batteries.......................................................... 13

Special listening situations .......................... 18

Maintenance and care .................................. 25

Charger........................................................... 31

For hearing aids with telecoil ...................... 35

Warranty and service.................................... 39

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WELCOME

Thank you for choosing Miracle-Ear®hearing aids to help you live life

to the fullest. We’re excited to be on this journey with you.

This manual, along with support from your Hearing Care Professional

will help you learn to become familiar with your hearing aids and

experience a greater quality of life.

Your hearing aid may not look exactly like the illustrations

shown within this manual.

CAUTION

It is important to read the Regulatory & Safety Information

and User Manual thoroughly and completely. Follow the

safety information to avoid damage or injury.

This manual describes all optional features that your hearing

aids may or may not have. Conﬁrm which options are valid

for your hearing aids.

Before using your hearing aids for the ﬁrst time, fully charge

them.

Miracle-Ear®

User Manuals

4 5

YOUR HEARING AIDS

Instrument type

Miracle-EarENERGY™GO Hearing Aids

Your hearing aids are worn in the outer ear. A power cell

(lithium-ion rechargeable battery) is permanently built into

your hearing instrument. This enables easy charging with

your charger.

The wireless functionality enables advanced audiological features

and synchronization between your two hearing aids.

Your hearing aids feature Bluetooth®low energy*technology

allowing for easy data exchange with your smartphone, and for

seamless audio streaming with your iPhone.**

The charger is intended to charge our speciﬁc hearing aids with

built-in power cells (lithium-ion rechargeable batteries). Use the

hearing aids and accessories only as described in the respective

user manuals.

*The Bluetooth word mark and logos are owned by the Bluetooth SIG, Inc., and any use of such

marks by the legal manufacturer of this product is under licenses. Other trademarks and trade

names are those of their respective owners.

**iPhone is a trademark of Apple Inc., registered in the U.S. and other countries.

Getting to know your hearing aids

We recommend you familiarize yourself with your new hearing aids.

Try using the hearing aid controls in hand to make it easier to use the

controls while wearing them.

Trouble pressing the controls of your hearing aids?

Ask your Hearing Care Professional about available

accessories for your hearing aids.

Components

Earpiece

Microphone openings

Charging contacts

Side indicator

(R=rightear, L=leftear)

6 7

Lid

Charging cups

LEDs – hearing aids

LED – charger

Push button

USB power port

USB power cable

You can use the following standard ear pieces:

Standard earpieces Size

ClickSleeve (vented or closed)

ClickDome™single (open or closed)

ClickDomesemi-open

ClickDomedouble

Hearing programs

Your Hearing Care Professional can set custom programs for your

hearing aids. Discuss the programs that best meet your lifestyle

needs so they can create custom hearing programs for you.

Read more in section “Changing the hearing program.”

Features

 The tinnitus control feature generates a sound to distract you

from your tinnitus.

8 9

DAILY USE

Charging

Charging your charger – electrical outlet

NOTICE

Use of incompatible parts poses a risk of malfunction.

X Use only the USB cable that is provided with the device.

X Use standard USB power adapter which supports an

output voltage of 5 V DC and an output current of

0.5 to 1 A.

X Ensure your electrical plug complies withthe requirements.

Refer to the section “Requirements for the electrical plug”.

X Connect the USB-C side of the USB power cable to the USB port

of the charger .

X Connect the other side of the USB power cable to a suitable

electrical plug .

The internal battery starts charging. When hearing aids are inserted,

they start charging as well. The charging status of the charger is

shown permanently.

Charging your charger – wirelessly

X Place the charger on

a wireless Qi certiﬁed

transmitter pad.

X After a few seconds

the internal battery

will start charging

indicated by the

pulsing green LED

of the charger.

X When hearing aids are inserted, they start charging as well

indicated by the pulsing green LED of the hearing aids LED.

If the LED is off, please re-align the charger to the center of the

Qi transmitter pad.

X The charging status of the charger is shown until it is fully charged.

After that the LEDs are turned off for power saving reasons.

X The charging status of the charger is shown until it is fully charged.

After that the LEDs are turned off for power saving reasons.

10 11

Charging status of your charger

The front LED indicates the charging status of the charger and its

internal battery.

While the internal battery is being

charged, the charging status is

indicated as follows:

LED when charger is charging

Pulsing green

Internal battery is being charged.

Green

Charger is fully charged.

LED is off (wireless charging)

Charger is fully charged.

Pulsing orange

Cooling phase. Charging is resumed when the device has

cooled down. Please refer to section “Troubleshooting”.

Blinking red

Charger error. Please refer to section “Troubleshooting”.

For an overview of the hearing aids’ charging status, refer to the

section “Charging hearing aids”.

Checking the battery capacity of your charger

To check whether the charger’s internal battery has enough

capacity to fully charge your hearing aids when you are mobile:

X Disconnect the charger from the electrical outlet.

X Brieﬂy press the push button.

X The front LED indicates the

status of the charger’s internal

battery for 7seconds.

LED when you are mobile

Green

Internal battery has enough capacity to fully charge two

hearing aids.

Orange

Internal battery does not have enough capacity to fully charge

two hearing aids.

Blinking orange

Internal charger battery empty. Charging of hearing aids is

not possible.

12 13

If the status LED does not light up when you press the button,

check the following:

• The charger is off. Press and hold the button for 5seconds to turn

on the charger.

• The charger’s internal battery is too low to display the status.

Connect the charger to an electrical outlet, wait several minutes

and try again.

Turning the charger on or off

When the charger is connected to an electrical outlet, it is

automatically turned on and cannot be turned off.

During mobile charging, press and hold the button for 5seconds

to turn the charger on or off.

• When the charger turns on, the status of the hearing aids

and the status of the charger’s internal battery are displayed

for 7seconds.

• When the charger turns off, the front LED lights up green and

fades out over a period of approximately 7seconds. Shut down

is complete after approximately 7seconds.

How you can use the charger

You can use your charger in three different ways.

Charging via electrical outlet

When the charger is plugged in or placed on a wireless Qi-charger,

it charges the hearing aids (if they are

placed in the charger) and it charges

the integrated battery at the same time.

As long as the charger is being charged

by an external power source, charger

LED shows the charging status of the integrated battery and the

LEDs for the hearing aids show the status of the hearing aids.

For wireless charging, the LEDs will turn off once charger and

hearing aids are fully charged.

Mobile charging

When you are mobile with no electrical outlet available, you can still

charge your hearing aids. Energy is fed

from the charger’s integrated battery into

your hearing aids. The charger must be

turned on to do so.

The charging status of charger and hearing

aids is shown by pushing the button or opening the lid.

14 15

Safe keeping

When charging of hearing aids is completed, safely store your

hearing aids inside the charger with lid

closed.

In case you want to store the hearing aids

for a longer time, you can turn off the

charger. The charger can only be turned off

when there is no power source connected into the charger.

Charging hearing aids

X Place the right hearing

instrument in the charging

cup marked with an “R”,

and the left hearing

instrument in the charging

cup marked with an “L”.

X Close the charger’s lid.

X The hearing aids are

automatically turned off

and start charging. The

charging status is shown

for 7seconds.

If the status LEDs do not light up when you insert the hearing aids,

check the following:

• The hearing aids are not correctly placed. Push them slightly into

their charging cups or close the charger’s lid.

• The charger is turned off. Press and hold the button for 5seconds

to turn on the charger or connect the charger to an electrical

outlet.

• The charger’s internal battery is too low for mobile charging.

Connect the charger to an electrical outlet.

Charging status of hearing aids

The LED next to a hearing instrument indicates the charging status

of the hearing instrument.

Note that the status is only displayed

immediately after putting the hearing aids

in the charger, when you brieﬂy press the

button or when you open the lid.

When the charger is off, no status is displayed at all.

16 17

Hearing instrument LED

Pulsing green

Hearing instrument is being charged.

Green

Hearing instrument is fully charged.

LED is off

No hearing instrument is in the charger, hearing instrument

is not placed correctly, or charger is off.

Pulsing orange

Cooling phase. Charging is resumed when the device has

cooled down. Please refer to section “Troubleshooting”.

Blinking red

Hearing instrument error. Please refer to section

“Troubleshooting”.

Low power indication of the hearing aids

You will hear an alert signal to indicate the powercell is running

low. The signal will be repeated every 20minutes. Depending on

the usage of your hearing aids, you have approximately 1.5hours

to charge your hearing aids before they stop working.

Turning on and off hearing aids

You have the following options to turn your hearing aids on or off.

X Turning on: Take the instruments out of the charger.

X The startup melody is played in your hearing aids. The default

volume and hearing program are set.

X Turning off: Place the hearing aids in the charger.

Note that the charger must be on.

18 19

Switching to standby mode

Via remote control, you can switch your hearing aids to standby

mode. This mutes the hearing aids. When you leave standby

mode, the previously used volume and hearing program are set.

NOTE:

• In standby mode, the hearing aids are not turned off completely.

They draw some power. Therefore we recommend to use

standby mode only for a short period of time.

• If you want to leave standby mode, but the remote control is

not at hand: Turn your hearing aids off and on again (by shortly

placing them in the charger until one or more LEDs light up).

Wait until the startup melody is played in your hearing aids.

This may take several seconds. Note that the default volume

and hearing program are set.

Inserting and removing the hearing aids

CAUTION

Risk of injury!

X Always wear the hearing instrument with an ear piece.

X Make sure that the ear piece is completely attached.

CAUTION

Risk of injury!

X Insert the ear piece carefully and not too deeply into the ear.

Inserting a hearing instrument:

X Identify right and left hearing instrument

so that you insert it in the correct ear.

Letters R and L indicate the side:

R=rightear

L= leftear

X Make sure the ClickSleeve is positioned correctly. The shape

should follow the shape of the hearing instrument.

X Hold the hearing instrument correctly before inserting it.

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