Merlin G950 User manual
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Toll free helpline
Please have your serial number and
model name available before calling.
Australia 1800 638 234
New Zealand 0800 653 667
United Kingdom 0800 073 0112
www.merlingo.com
Professional installation
Merlin Authorised Installers are
professionals who will ensure your
opener is installed with care to
work safely and reliably.
User manual
remote control openers
security at your fingertips
G950
residential gate opener for swing gates
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Index
Important safety instructions
WARNING To avoid damage to property and potential injury follow all in-
stallation and operation instructions in this manual. It is vital for the safety
of persons to follow all instructions. Save these instructions.
Keep remote controls away from children. Do not allow children to play with them.
Always supervise a moving gate. Keep people clear until the gate stops moving.
Use caution when releasing the gates for manual operation – the gate may move sud-
denly.
Frequently examine the installation for signs of wear or damage. Do not use if repair or
adjustment is needed as the gate may cause injury.
Each month check that the drive stops or reverses when the gate contacts an obstruction.
Arrange for an Authorised Installer to adjust the opener if necessary since an incorrect
adjustment may be hazardous.
Each month check that any non-contact beam sensors function correctly by obstructing
them while the gate is moving. The gate should stop, or reverse.
Disconnect electric power to the gate opener before making any adjustments, repairs, or
removing any covers.
Manually opening the gate
You can release the gate from the opener. Using the provided spanner, loosen the large
bolt on the underside of the opener. This bolt attaches the primary arm to the output shaft
of the opener. Undo the bolt by turning the spanner clockwise as viewed from above.
Do not fully remove the bolt. Undo it until the primary arm falls 10 – 12 mm, enough for
the arm to disengage from the shaft.
To reconnect the gate to the opener, lift the arm while moving the gate until the arm
engages on the shaft. Re-tighten the large bolt.
manual
release bolt
is under here
loosen bolt in
this direction
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Operating from a remote
control or wireless switch
Press the button to stop a moving gate. The next press will move the gate in the opposite
direction.
From multiple buttons you can operate multiple openers or driveway lighting. Each opener
or controller must learn each button.
Replace the battery if the remote control or wireless switch doesn’t work, or if the green
indicator flashes when you push the button.
Learning additional remote
controls or wireless switches
You can learn up to 20 wireless controls into the opener. Contact Merlin if you need to
learn more than 20.
Each remote control or wireless wall switch must be learned by the opener.
There are two possible ways to do this. Either:
Using a remote that already operates the gate; or
Opening up the controller and pressing a button.
Remote Transmitter Learning
This mode may not have been enabled by the installer. However, if it has, follow this
procedure:
Start with a transmitter that can already operate the gate.
Press both the North and the South buttons together, and hold them for three seconds.
Now press the button that normally operates the gate, hold it for one second.
Now the gate opener is ready to learn new button or new remote.
Press the new remote button and hold for one second. Press the remote button again and
hold for one second. This should complete the process.
Direct Transmitter Learning
There is a small red button marked LEARN on the receiver card, attached to the top of the
control board, inside the control box or inside the master opener.
WARNING Take care if opening any covers to expose the controller and
receiver cards. If there is a transformer in the enclosure then there will be
mains voltages present on the primary (input) side.
Identify the button marked LEARN. Press and hold it for 2 seconds.
Press the remote control button that should operate the gate. Release after 1 second.
Press the remote control button again. Release after 1 second.
This remote control button should now operate the gate.
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Deleting remote controls
This is only possible by directly accessing the controller board. To delete all the remote
controls from memory, press and hold the learn button on the receiver card for 11 sec-
onds.
WARNING Take care if opening any covers to expose the controller and
receiver cards. If there is a transformer in the enclosure then there will be
mains voltages present on the primary (input) side.
Maintenance
Under normal operating conditions the only maintenance required is to keep the path of
the gates clear of debris and to spray around the controller occasionally to deter insects
from entering it.
However the gate and hinges may sustain damage or wear, presenting additional load to
the opener. Frequently examine the installation for signs of wear or damage. Do not use if
repair or adjustment is needed as the gate may cause injury.
Each month check the sensitivity of your gate while it is closing and opening.
Arrange for an Authorised Installer to adjust if necessary since an incorrect adjustment
may be hazardous.
Each month check that any non-contact beam sensors function correctly by obstructing
them while the gate is moving. The gate should stop, or reverse.
Ensure the beams are clear of any obstructions or dirt and ensure they are aligned to-
wards each other.
Optional features
Your opener has the following features that may be enabled at any time by an Authorised
Installer. Additional Components and costs may apply. A registered electrician will be re-
quired where mains power alterations are necessary.
Battery backup
A sealed lead-acid battery can be charged by mains power as a backup during power cuts.
Keypad access
Keyless entry without carrying a remote control. Keypads can allow temporary PINs for
trades people or visitors.
Solenoid locking
For improved security electric locks can fitted. These will hold the gate firmly in the closed
position.
Auto-closing
Gates can close automatically after 10, 30 or 60 seconds.
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NOTE Merlin recommends non-contact sensors to be fitted in conjunction with
automatic closing.
WARNING Gates should never be operated without supervision. Al-
though a force sensing safety system is present, it should not be relied
upon as the primary means of public safety. Always supervise a moving gate.
Non-contact safety beams
The closing movement of the gates can be reversed if an infra-red light beam is inter-
rupted. A beam set a few metres from the gate can reduce the risk of gates automatically
closing while a car drives through.
Driveway lighting controls
A small amount of low voltage lighting can be powered from the controller, or the control-
ler can switch on any other powered lighting.
Lighting can operate from the remote control or from a timer that shuts off one minute
after the last gate operation.
Troubleshooting
There are no user serviceable parts inside the opener. The power cord is not intended for
replacement by the user. Please refer to your dealer in the event that replacement is
required. Contact your dealer or Installer for any service requirements.
Gate will not open or close
The gate should operate smoothly, opening and closing without sticking or requiring un-
due force. Release the gate from the opener and check that it is possible to move the
gate freely by hand through the full range of the opening.
There may be a power failure. Plug another appliance into the power point to check.
Opener may require service. If solar powered, the battery may not be fully recharging.
SOLUTION: Operate the gate manually. Phone an installer for service.
Gate will open but not close
If a sensor beam is fitted then it may be obstructed or misaligned. The gate mechanism
may have broken, presenting an abnormal load, causing the safety system to activate.
SOLUTION: Look for anything blocking the beam sensor. Is the beam aligned correctly?
Release the manual release and check the gate can be operated easily by hand. Have
your gate repaired or serviced if it is heavy to move by hand.
Transmitter range is less than normal
Your transmitter battery may be going flat. If you have an external antenna then the wire
may be damaged. SOLUTION: Replace the transmitter battery. Phone for service if the
antenna wire is damaged
Transmitter doesn’t work some times
There may be occasional radio interference in your area. Your transmitter battery may be
going flat.
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SOLUTION: Check for nearby baby monitors, remote control toys, cordless phones. Re-
place the transmitter battery.
Radio interference
Gate remote controls are required to operate in shared radio frequency bands. Regula-
tions permit other users to continuously operate higher powered devices such as baby
monitors or wireless headphones in these shared bands. These devices may cause radio
interference that reduces the performance of the remote control. Switch off interfering
devices if possible. Remote controls and receivers that operate on alternative frequencies
are available at additional cost.
Transmitter doesn’t work at all
Your transmitter battery may be flat. SOLUTION: Replace the transmitter battery.
Warranty
Gate Opener Limited Warranty
Merlin Garage Openers Limited warrants to the original purchaser (“the Buyer”) that the
Merlin gate opener (“the Unit”) sold under this warranty will be free from defects in mate-
rials and workmanship for a period of 12 months from date of purchase.
Accordingly if the Unit fails due to defects in materials or workmanship within the war-
ranty period Merlin Garage Openers Limited will, provided the defective part or Unit is
returned freight and insurance prepaid and well packaged to the nearest address listed in
this manual, undertake to repair or, at its option replace, any defective part or Unit and
return it to the Buyer at no cost. Repairs and replacement parts are warranted for the
remaining portion of the original warranty period.
Limited warranty on motor. After 12 months and through to 24 months, Merlin will furnish
a replacement motor, if it is found to be defective; free of charge. Labour costs will be
charged.
Where the Unit has been installed by an authorised installer, Merlin Garage Openers
Limited will furnish replacement parts free of charge through the authorised installer.
A service fee on site service may apply.
Limitations It expressly excludes any batteries or light bulbs and malfunctions or de-
fects to the Unit or its operation due to any of the following:
A Failure to observe installation, adjustment, maintenance or operating instructions pro-
vided with the Unit;
B Incorrect installation, operation or adjustment of the gate to which the Unit is fitted;
C Connection to any gate outside the specifications set out in the User manual;
D Any modification or repair to the Unit carried by a person not authorised to do so by
Merlin Garage Openers Limited;
E Radio or any other electrical or electronic interference;
F Faulty or unsuitable electrical wiring of the building to which the Unit is attached;
G Faulty or flat batteries in the remote control transmitter;
H Where the defect is due to: conditions other than normal domestic use or dirt, misuse,
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neglect, fire, accident, electrical storm or other act of God.
This warranty is void if the serial number has been altered, defaced or moved.
The liability of the Distributor for any loss or damage or injury arising directly or indirectly
from any defect in the goods supplied is limited to the replacement or repair of such
goods or to damages not exceeding the invoice value of such goods at the option of
Merlin Garage Openers Limited.
Future Modifications Merlin Garage Openers Limited may modify any existing or fu-
ture model of the Unit without the obligation to incorporate these modifications into Units
already manufactured or into the Unit to which this warranty applies.
General This warranty is the only Warranty made by Merlin Garage Openers Limited. All
other warranties, representations and conditions of any kind, express or implied, are hereby
excluded. Nothing in this warranty is intended to have the effect of contracting out of the
provisions of the Consumer Guarantees Act (1993) except to the extent provided by that
Act and all provisions of this warranty shall be read and modified to the extent necessary
to give effect to that intention. This warranty does not deprive the Buyer of any rights
conferred upon them by any applicable law or statute in their country of purchase.
Proof of date of purchase may be required when making a claim under warranty.
In the event that the Buyer is unable to provide adequate proof of purchase the date of
warranty will apply from date of shipment from the Distributor to the Reseller.
NOTE We request that you attach your sales docket or invoice to this manual
to enable you to establish the date of purchase in the unlikely event of a serv-
ice call being made.
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Specifications
Mains power required 220 V to 240 V ac, 50 Hz, earthed
Extra Low Voltage required (optional) 4 A per motor at 12 V dc
Rated load max 300 N (approx 30 kg force) at right
angles to the end of the primary arm
Stand-by power consumption max 0.5 W
Operating power consumption max 50 W per motor
Gate length max 3 m
Gate weight max 230 kg
Operating time 10 – 15 seconds (increases with load)
Opening angle (standard) 110 degrees
Opening angle (with side mount kit) 130 degrees
Replacement motor fuse 10 A (32 mm x 6.35 dia)
Replacement board fuse 0.5 A (32 mm x 6.35 dia)
Replacement remote control battery Depends on model, either 4LR44 (6V) or
CR2025 (3V coin cell)
Gate stops optional but recommended
Gate solenoid lock optional but recommended
NOTE Any additions or alterations outside of these specifications may void
the product’s warranty
Service
If an Authorised Installer installed your unit then call them for prompt on-site
service. See your yellow pages or phone Merlin toll free.
Merlin service centres
New Zealand
Auckland phone 09 415 4393
Phone toll free 0800 653 667 or 0800 MERLIN
Fax toll free 0800 653 663
Australia
NSW, Vic, Qld, WA
Phone toll free 1 800 638 234
Fax: toll free 1 800 640 243
United Kingdom
Phone toll free in the UK 0800 073 0112
Tel: +44 1709 514 533
Fax: +44 1709 514 534
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