Maytag MAH6700 Installation and operating instructions

FIELD ADVICE:MAH6700/MAH8700/MAH9700

Washers

The following is a compilation of findings and advice that hopefully will help to address

many of the issues facing the field currently with the new 27" Neptune Washers.

Vibration/Walking:

1. Level the washer or Riser and

tighten the rear leveling leg-l

nuts. Open the washer and place a

1 to 1-1/2 lb. weight (Use a bath

towel or a pair of jeans) inside th

washer.

ocking

Place a 3"X 5" (or similar sized piece of

paper) under each of the front legs. Put

the washer into the Spin cycle. As the

washer increases in speed try to slide

the papers out from under the legs. If

one of the pieces of paper slides out

from under one of the legs, lower this

leg slightly until the paper can not be

removed and repeat the test. Tighten

the leveling leg-locking nut up against

the bottom of the washer or Riser and

tighten the locking nut on the other leg.

Remove the paper from underneath

both legs.

Updated 11/17/05

2. NOT ON A RISER: Check

the tightness of the locking

nuts for the leveling legs. If

you can still rotate the leg,

then the nut is not tight

enough. Use the wrench to

tighten the nut up against the

bottom of the washer

baseframe. NOTE: You

should not be able to

rotate the leg, once the nut

is properly tightened.

3. NOT ON A RISER: Check the rubber on the bottom

of the feet. If the rubber is missing or worn badly,

replace the bad legs. Poor rubber contact to the floor

will contribute to vibration and walking.

4. On the floor under the feet install non-slip discs, part no.

211692, directly to the floor with the rough side facing up.

Make sure the floor is clean prior to attaching to the floor.

5. If the product was carried into the home in the incorrect position as depicted below,

this can cause the upper suspension springs to become dislodged or separate the

lower dampers. Remove the top cover to the washer and check the top suspension

springs to ensure they are properly located in the pivot locations and remove the

rear access panel to see if the dampers are fully assembled.

Non-Slip

Disc

6. ON A RISER: Install Riser Service Kit part number 35001258. This kit will replace

the washing machine leveling legs mounting the washer to the Riser with 10 mm

bolts. The kit also includes the non-slip discs (211692), Dependable Care Washer

legs (22003428) to replace the legs on the Riser and washers to fit between the

Riser and the washer. The instructions also state to sit the washer/Riser into the

black rubber cups (35001259), which were shipped with the Riser originally. See

kit instructions for more details, especially if bolts were used to mount the washer

to the riser.

7. Check the dynamic absorbers on

top of the washer to ensure the

correct absorber assembly is

present or if any of the weights are

loose.

Replace or reposition if necessary.

damper bolts to

ensure they are

not loose.

10. Is unit installed on a "Soft" floor? Screw down a 3/4" plywood panel to the floor

under the washer. This will stiffen the floor under the washer and reduce the

Remove the front panel and check the color of the

plastic damper inserts. [Gray (front), Green (rear)].

Check the

tightness of the

vibration or walkin

Vibration Noise:

Check for loose top cover and retighten rear screws.

Front P

2. anel Vibration – Repetitive or popping noise is the complaint. Remove

the front panel of the washer. (Note: Sometimes the noise may be originating

loose dryer front panel, even though the dryer is not operating at thefrom a

c rner flange

33002256 or 74007878) along the b

time.)

a. Bend the inside lower o out a 1/8” then add foam pads (part#

ent out edge on both lower corners.

ON A RISER: With the front

panel off, check to see if

base frame the

flanges are bent

downward. If they are, bend

the flanges so they are

horizontal.

3. st

around the harness to cushion it. Generally the wire is loose due to a broken wire

harness retainer. The wire retainer can be broken if the washer was handled

roughly, causing the tub to shift abruptly, resulting in the retainer breaking.

Possible the wire harness located inside the front panel may be tapping again

the lower front edge of the base frame. Some techs have wrapped foam tap

4. ON A RISER: Noise from

lower access panel vibrating

against bottom of

baseframe. Add foam pads

(part# 33002256 or

74007878) around p

of the access panel if pad

are missing. Earlier units d

not have pads. NOTE: You

can remove the Riser

drawer to access this panel.

It is not necessary to tip the

unit to perform this step as

depicted in the drawi

erimeter

ng.

5. ON A RISER

: Drawer front taps against the face of the Riser. Install foam

pads (part# 33002256 or 74007878) to the face of the Riser or to the back

of the drawer front. Riser vendor is looking at installing these at factory.

Cushion

(Wire harness is tapping against front frame)

6. Rattling noise during high

spin speed operation. The

Rattling Noise is due to the

metal shield tapping against

the motor mounting bolts,

because bent over tabs on

the shield are too close to

the bolts and make a rattling

noise. Remove the motor

with shield to access the

motor shield. Flatten the

motor shield tabs as shown

below and tilt the shield

away from the motor. Place

foam tape over the flattened

tab to further cushion the

tab incase the shield makes

contact with the motor after

the adjustment.

7. May be due to vibration absorber weight tapping against the frame on the

top of the washer. To remedy, locate the weight making contact and then

run a zip-strip thru the spring to cinch the spring together.

8. Consumer hears loud noise during spin c

The opening and closing of the rear vent

flappers as air pressure changes occur

inside the outer tub cause this noise.

Replace the vent flapper with part number

34001455. A new vent flapper was designed

with a foam cushion mounted in the center of

the flapper.

ycle.

ring

9. Rapid snapping and/or popping sound from

the rear of the washer during spin.This is a normal operation sound as

the water is being extracted through the drain holes in the spinner and is

hitting the outer tub before draining out of the washer.

This manual suits for next models

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