MACROMEDIA BREEZE 5 Operator's manual

Installation and Configuration Guide

Trademarks

1 Step RoboPDF, ActiveEdit, ActiveTest, Authorware, Blue Sky Software, Blue Sky, Breeze, Breezo, Captivate, Central,

ColdFusion, Contribute, Database Explorer, Director, Dreamweaver, Fireworks, Flash, FlashCast, FlashHelp, Flash Lite,

FlashPaper, Flex, Flex Builder, Fontographer, FreeHand, Generator, HomeSite, JRun, MacRecorder, Macromedia, MXML,

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and WebHelp are either registered trademarks or trademarks of Macromedia, Inc. and may be registered in the United States or

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certain jurisdictions including internationally.

Third-Party Information

This guide contains links to third-party websites that are not under the control of Macromedia, and Macromedia is not

responsible for the content on any linked site. If you access a third-party website mentioned in this guide, then you do so at your

own risk. Macromedia provides these links only as a convenience, and the inclusion of the link does not imply that Macromedia

endorses or accepts any responsibility for the content on those third-party sites.

The following are trademarks of Microsoft®: Microsoft Windows®, Microsoft PowerPoint® XP, Windows 2000®, Windows Server

2003®, Microsoft SQL Server™ 2000.

translated, or converted to any electronic or machine-readable form in whole or in part without written approval from

Macromedia, Inc. Notwithstanding the foregoing, the owner or authorized user of a valid copy of the software with which

this manual was provided may print out one copy of this manual from an electronic version of this manual for the sole

purpose of such owner or authorized user learning to use such software, provided that no part of this manual may be

printed out, reproduced, distributed, resold, or transmitted for any other purposes, including, without limitation,

commercial purposes, such as selling copies of this documentation or providing paid-for support services.

Part Number ZBP50M200A

Acknowledgments

Director: Erick Vera

Project Management: Stephanie Gowin

Writing: John Norton

Editing: Evelyn Eldridge, Mary Ferguson, Mary Kraemer, Noreen Maher, Lisa Stanziano

Production Management: Adam Barnett

Managing Editor: Rosana Francescato

Media Design and Production: Paul Benkman, John Francis, Mario Reynoso

Third Edition: November 2005

Macromedia, Inc.

601 Townsend St.

San Francisco, CA 94103

CONTENTS

INTRODUCTION: Breeze Installation Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Guide to documentation and additional resources. . . . . . . . . . . . . . . . . . . . . . . . . . 6

Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

CHAPTER 1: Before You Begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Basics of Breeze Server technology. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Planning for bandwidth requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Planning for directory services integration. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Planning for SSL . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Planning for security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Ports used by Breeze . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Available Breeze configurations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Planning for a Breeze Server cluster . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Installation requirements. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Breeze user requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

The Breeze database . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

CHAPTER 2: Preparing to Upgrade . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Before you begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Backing up your Breeze files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Backing up the Breeze database . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Preparing for the upgrade . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

CHAPTER 3: Installing and Upgrading Breeze . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Installation checklist . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Installation and configuration overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Using the Breeze installer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

The Application Management Console . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

Starting and stopping Breeze components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

Uninstalling Breeze . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54

Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54

Breeze technical support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

Macromedia online forums . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

4 Contents

CHAPTER 4: Post-installation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

Deploying Breeze to your organization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

Implementing single sign-on . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

Configuring the Breeze Directory Service Integration . . . . . . . . . . . . . . . . . . . . . . 62

Configuring SSL support for Breeze . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77

Configuring FCS for SSL . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78

Configuring a Breeze Server cluster . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84

Maintaining Breeze reliability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87

CHAPTER 5: Verifying Your Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91

Verifying that the Breeze database and Breeze Server work together . . . . . . . . . . . . 92

Verifying that you can use Breeze Manager and send e-mail notifications . . . . . . . 92

Verifying that you can use Breeze Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94

Verifying that you can use Breeze Training . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95

Verifying that you can use Breeze Meeting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95

Verifying that you can use the Breeze seminar feature . . . . . . . . . . . . . . . . . . . . . . 96

Verifying that you can use Breeze Events . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96

INDEX . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97

INTRODUCTION

Breeze Installation Overview

Macromedia Breeze consists of Breeze Server and its applications: Macromedia Breeze Meeting,

Macromedia Breeze Presenter, Macromedia Breeze Manager, Breeze Events, and Breeze Training.

Depending on the configuration purchased and the terms of your license, you may be installing

one, two, or all of these applications.

Breeze Server Makes it possible to quickly create multimedia presentations that combine

audio and video with slides and graphics.

Breeze Events Lets users manage the full lifecycle of large- or small-scale events, from

registrations, invitations, and reminders, to reporting.

Breeze Manager Lets you create courses, enroll students, and track and monitor students and

courses.

Breeze Meeting Lets you conduct online real-time meetings in which you can show

multimedia presentations and broadcast live audio and video to participants.

6 Introduction: Breeze Installation Overview

Breeze Presenter Lets you rapidly create e-learning content and high-quality multimedia

presentations. Breeze Presenter is a plug-in for Microsoft PowerPoint. Finished presentations are

in Macromedia Flash (SWF file) format and are SCORM and AICC compliant.

Breeze Training Lets you build e-learning systems, with surveys, tracking, analysis, and course

management.

Guide to documentation and additional resources

Macromedia Breeze contains a variety of media to help you quickly learn how to use the Breeze

applications. This section describes the variety of resources available to ensure the successful

deployment of the Breeze applications within your organization.

About the electronic manuals and online help

In addition to this manual, the following electronic manuals and online help systems are

available:

•Breeze Manager User Guide describes how to use the administration, presentation, and meeting

applications of Breeze. You can access Breeze Manager User Guide from the Breeze Manager

Home page, and from the Help link in Breeze Manager.

•Breeze Presenter User Guide describes how to create Breeze presentations from PowerPoint and

publish them to Breeze. You can access this document from the Breeze Manager Home page,

and from the Breeze menu in PowerPoint by selecting Breeze > Help.

•Breeze Meeting User Guide for Hosts and Presenters includes information about using the Breeze

web application to host online real-time meetings. The documentation includes procedures

that demonstrate the simplicity of adding slides, Flash SWF files, images, and live audio and

video to your presentation. You can access Breeze Meeting User Guide from the Breeze Manager

Home page, and from the Help menu within a Breeze meeting room (when you enter as a

Presenter) by selecting Meeting > Help.

•Breeze Meeting User Guide for Participants includes information relevant to users participating

in an online real-time meeting. Breeze Meeting offers meeting participants a variety of options

to make their experience truly participatory, including the ability to send messages and

questions to Presenters and to each other, and the ability to participate through live video and

audio. You can access Breeze Meeting User Guide from the Breeze Manager Home page, and

from the Help menu within a Breeze meeting room (when you enter as a Participant) by

selecting Meeting > Help.

•Breeze Integration Guide includes information necessary to make application programming

interface (API) calls on the Breeze server from your external system, such as a web application.

It also explains how to interpret the XML results that Breeze returns. In addition, the

documentation contains reference material about each API and its parameters.

Note: The relevance of these guides to users depends on the Breeze Server applications that you are

authorized to use, the type of user (such as meeting content manager, information technology

engineer, or course presenter), and the user’s Breeze account permissions.

Guide to documentation and additional resources 7

To help you determine what documentation is relevant to your needs, see the following table:

Information about specialized topics

This manual primarily provides information for a basic installation of Breeze applications in

which no more than one instance of each application is installed on a computer. It also covers the

installation of Breeze applications on multiple networked computers, which is called a cluster.

For information about specialized topics not discussed in this installation manual, visit the

Macromedia Breeze Licensed Support website at www.macromedia.com/go/

breeze_licensed_support.

To access the licensed support website, you will need to have available the Breeze License

Certificate from Macromedia.

The following are among the topics that the website covers:

•Installing and configuring Breeze Edge Servers

•Upgrading from an release earlier than Breeze 4.0

•Port numbers used by Breeze

•Using and managing the embedded database engine

•Integrating Breeze with a learning management system (LMS)

•Troubleshooting

Additional resources

Additional documentation, white papers, and articles are available at the following websites:

Breeze Resource Center This site, at www.macromedia.com/resources/breeze, is updated

regularly with tutorials, simulations, best-practices information, and links to procedures.

Breeze user type Recommended reading

Information technology (IT) engineer •Breeze Installation and Configuration Guide

•Review the system requirements in all other

user guides

Content managers in charge of overall content

within Breeze, and administrators who may add

users and permissions

•Breeze Manager User Guide

•Breeze Meeting User Guide for Hosts and

Presenters

Content authors and instructional designers who

create presentations and training with Breeze

Meeting

•Breeze Manager User Guide

•Breeze Presenter User Guide

•Breeze Meeting User Guide for Hosts and

Presenters

Meeting administrators who create and manage

Breeze meetings

•Breeze Manager User Guide

•Breeze Meeting User Guide for Hosts and

Presenters

End users who attend Breeze meetings •Breeze Meeting User Guide for Participants

8 Introduction: Breeze Installation Overview

Breeze Documentation Center This site, at www.macromedia.com/go/

breeze_documentation, contains documentation for all Breeze products, answers to frequently

asked questions, articles about specialized topics, and Breeze presentations.

Breeze Support Center This site, at www.macromedia.com/support/breeze, contains current

support information, including technical notes, helpful Breeze presentations, and support

program details.

Troubleshooting

If you encounter unexpected results after installing Breeze on a single server or on a cluster of

servers, consult the following helpful resources:

•TechNotes on the Breeze Support Center website at www.macromedia.com/support/breeze

•Macromedia Support

You will need to provide your Macromedia license number to the representative.

•Macromedia Online Forums at www.macromedia.com/support/forums.

CHAPTER 1

Before You Begin

For a successful installation of Macromedia Breeze, read the information provided in this chapter.

It contains the following sections:

•“Basics of Breeze Server technology” on page 9

•“Planning for bandwidth requirements” on page 11

•“Planning for directory services integration” on page 13

•“Planning for SSL” on page 14

•“Planning for security” on page 15

•“Ports used by Breeze” on page 22

•“Available Breeze configurations” on page 23

•“Planning for a Breeze Server cluster” on page 24

•“Installation requirements” on page 25

•“Additional software requirements” on page 27

•“Breeze user requirements” on page 27

•“The Breeze database” on page 29

Before you start the installation, you should plan how Breeze is to be configured. When you run

the Breeze installer, you will see only those Breeze applications and options purchased by your

organization.

Basics of Breeze Server technology

Breeze Server includes a suite of applications that interact to form a total solution. End users log

in, enroll in courses, view reports, and complete additional basic functions using a web-based

application that runs in a browser. Breeze users can also participate in meetings using any

supported browser. For a list of supported browsers, see “Breeze user requirements” on page 27.

10 Chapter 1: Before You Begin

The web browser interacts primarily with the Breeze Server applications. When a user starts a

meeting, Flash Player interacts primarily with Breeze Meeting, although there is still some

interaction with Breeze Presenter. The following figure illustrates how the server hosting Breeze

interacts with the user’s computer, sometimes called the client.

For two computers to communicate over the Internet, the client computer must have the URL of

the server (computer) where Breeze is installed. Typically, the client uses a domain name such as

www.mycompany.com, and a name server translates the IP address of the server. To send

information to a specific application running on a server, the client must also know the port

number for that application. For example, most web servers listen on port 80. Servers typically

run a few applications, such as a web server, a mail server, and an FTP server, and each application

owns or listens on a specific port.

Breeze Server

Breeze User's Computer

Web Browser

Flash Player

Live Meetings

Domain Name/IP Address

Port:80

Domain Name/IP Address

Port: 1935 (or 443)

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