ListenClear TV STREAMER User manual
TV STREAMER
ACCESSORY
USER MANUAL
WWW.LISTENCLEAR.COM PAGE 3
CONTENTS
GETTING STARTED
VOLUME CONTROL
CLEANING & MAINTENANCE
TROUBLESHOOTING
SERVICE & WARRANTY
FCC COMPLIANCE
TECHNICAL INFORMATION
4
6
7
7
8
10
11
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GETTING STARTED
Please read through this guide for proper installation instructions and
helpful troubleshooting tips.
HOW TO INSTALL
To setup your TV Streamer for your ListenClear Premier wireless hearing
aids please follow these steps carefully.
1. Remove the new TV Streamer box and cables from the packaging.
Installation requires connecting the TV Streamer to a power outlet,
and connecting the TV Streamer to a TV.
2. Insert the Power plug into the wall socket.
a. Select the Analog or Digital audio cable that is compatible
with the TV, and insert cable into the matching port on the
backside of the TV Streamer. The TV Streamer connection
ports are labeled for each type of cable.
NOTE: The preferred method of setup is to use the Analog audio
cable as it requires the least amount of steps to ensure compatibility
with your TV and Home Theater setup.
NOTE: As part of packaging, the Digital cable has plastic protective
coverings on the tips which must be removed in order for the cable to
be inserted into the TV Streamer and the TV.
b. Insert the Power cable into the port on the backside of the TV
Streamer.
AnalogDigital Power
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3. Insert the other end of the audio cable into the audio output on the
back of your television. Again, this is dependent on the Digital or
Analog cable that is compatible with the TV.
4. Turn the television ON.
5. Place hearing aids into the TV Streamer program through one of
these three options:
Audio-L
Audio-R
Digital
OR OR
Headphone
• Once connected to power and a TV audio signal, the TV
Streamer’s blue light indicates that it is ready to stream.
PUSH BUTTON
• Press the push button on the hearing aid until
it enters the TV Streamer program.
• Select the TV Streamer icon/button on the
mobile application.
• Press the TV Streamer button on the remote.
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6. The audio signal will be streaming from the TV Streamer direct to
the hearing aids. A stable streaming signal is typical within a 20
foot range of the TV Streamer.
7. Congratulations! Your hearing aids are now connected to the TV
Streamer.
VOLUME CONTROL
Press the Volume Down (-) or Volume Up (+) button on the front
of your TV Streamer to adjust the TV volume level broadcast to your
hearing aids.
TV volume in your hearing aids can also be adjusted using the mobile
application or remote.
• To adjust TV volume using the mobile application, simply tap
the “TV Streamer” icon/button in the app, and then use the volume
slider on the Volume Screen to adjust.
• To adjust TV volume using the remote, simply press the “TV
Streamer” button on the remote, and then use the volume buttons on
the remote to adjust.
20 Feet
Volume Down (-)
Volume Up (+)
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CLEANING & MAINTENANCE
The TV Streamer has been designed to give you years of dependable
service. To ensure the utmost in performance, follow these guidelines in
caring for your transmitter:
1. To clean, wipe with a soft cloth slightly dampened in a mild soap-
and-water solution.
2. Do not immerse in water or other liquid
3. Avoid dropping or knocking the unit.
4. Do not clean with harsh chemicals, cleaning solvents or abrasive
detergents.
TROUBLESHOOTING
Device not working properly? Take a look at the table below for possible
solutions. If you’ve tried troubleshooting with our DIY Problem-Solving
Guide and the problem hasn’t been fixed, do not attempt to take your TV
Streamer apart or do anything more, as you may terminate your warranty.
Simply contact ListenClear Customer Service for assistance and we’ll get
you back up and running as fast as we can:
888-320-0424 (Monday – Friday, 8:45am – 7:00pm EST).
DIY PROBLEM SOLVING GUIDE
NO SOUND OR NOT LOUD ENOUGH
CAUSE POSSIBLE REMEDY
Not turned on Make sure the power cord is connected to a good power
source.
No audio signal
from the TV
Refer to the installation instructions for proper installation.
A blue light indicates that an audio signal is being broadcast.
NOTE: The TV Streamer works best with 2-channel
stereo (PCM) and is not compatible with Dolby or DTS
(Surround Sound) audio signal.
Low volume
Check for a blue light on the TV Streamer to indicate that an
audio signal is being broadcast, and then press the Volume Up
button on the TV Streamer for the desired volume.
Hearing aids are not in the
TV Streaming program
Either press the push button on the hearing aids, use the
mobile app, or the remote to change the hearing aid program
to TV Streaming.
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RAPID AUDIO STATIC
CAUSE POSSIBLE REMEDY
Digital Audio Cable
Refer to the installation instructions for proper installation.
A blue light indicates that an audio signal is being broadcast.
NOTE: The TV Streamer works best with 2-channel
stereo (PCM) and is not compatible with Dolby or DTS
(Surround Sound) audio signal.
• If you are using the Digital audio cable to connect the
TV Streamer to your TV, the settings on your TV must
be adjusted so that Dolby or DTS (Surround Sound)
is turned OFF in order for proper operation to occur.
Some TV sets also have an audio option in which
2-channel stereo (PCM) audio output can be selected.
• If you are using the Digital audio cable to connect the
TV Streamer to your cable receiver box, satellite dish
receiver, DVR receiver, streaming device, or other
input device, that device must be adjusted manually
in its settings so that Dolbyor DTS (Surround Sound)
is turned OFF in order for proper operation to occur.
Most cable, satellite, and streaming devices have an
audio option to do so, or an additional option to select
2-channel stereo (PCM) audio output.
• If possible, use the Analog cable to connect the TV
Streamer to your TV or Home Theater device.
THE FINE PRINT
INTENDED USE
The TV Streamer is intended as a wireless transmitter of sound from a
TV to certain ListenClear wireless hearing aids.
SERVICE AND WARRANTY
Your TV Streamer includes a one-year limited warranty against defects
in material and workmanship. Please ask your hearing care professional
about the duration. All claims must be submitted to Manufacturer WITH
the merchandise and WITHIN the warranty period. Manufacturer will
repair or replace any defective merchandise covered by this warranty at
Manufacturer’s sole discretion during the Term of the manufacturer’s
warranty period. All warranties are void if the merchandise (or any
part thereof) has been misused, abused, tampered with, or modified in
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any way, or if the serial number is altered, effaced or removed, or if any
unauthorized repairs have been made to the merchandise.
Manufacturer shall not be liable for any special, indirect, incidental or
consequential damages in connection with the use of the merchandise
or for the breach of any of the obligations owed to the purchaser, or
any customer of the purchaser, if any. In the event legal liability of
Manufacturer is established for any cause or reason whatsoever, including,
without limitation for breach of warranty, the sole and exclusive liability
of Manufacturer and the exclusive remedy of purchaser or any customer
of the purchaser shall be the recovery of an amount not exceeding
the original price charged by Manufacturer to the purchaser for the
merchandise.
MANUFACTURER MAKES NO WARRANTY, EITHER EXPRESSED
OR IMPLIED, THAT THE MERCHANDISE IS MERCHANTABLE
OR FIT OR SUITABLE FOR ANY PARTICULAR USE OR PURPOSE.
MANUFACTURER MAKES NO OTHER WARRANTY, EXPRESS OR
IMPLIED, EXCEPT AS IS EXPRESSLY SET FORTH HEREIN, ALL
SUCH OTHER WARRANTIES BEING HEREBY DISCLAIMED.
In the event your TV Streamer needs repair, please contact ListenClear at
888-320-0424 (Monday – Friday, 8:45am – 7:00pm EST) or contact your
hearing care professional.
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FCC COMPLIANCE
This device complies with Part 15 of the Federal Communication
Commission (FCC) rules. Operation is subject to the following two
conditions:
1. This device may not cause harmful interference.
2. This device must accept any interference received, including
interference that may cause undesired operation.
Changes or modifications not expressly approved by the party responsible
for compliance could void the user’s authority to operate the equipment.
This device is certified under:
FCC ID: 2ADKC-TVS
NOTE: This equipment has been tested and found to comply with the
limits for a Class B digital device, pursuant to part 15 of the FCC Rules.
These limits are designed to provide reasonable protection against
harmful interference in a residential installation. However, interference
with your TV Streamer and other devices may occur, (e.g. some mobile
telephones, citizens band devices and other wireless devices). If this
occurs, increase the distance between the TV Streamer and the interfering
device. This equipment generates, uses and can radiate radio frequency
energy and, if not installed and used in accordance with the instructions,
may cause harmful interference to radio communications. However, there
is no guarantee that interference will not occur in a particular installation.
If this equipment does cause harmful interference to radio or television
reception, which can be determined by turning the equipment off and on,
the user is encouraged to try to correct the interference by one or more of
the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that
to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.
To comply with FCC RF exposure requirements, the device and the
antenna for this device must be installed to ensure a minimum separation
distance of 20cm or more from a person’s body. Other operating
configurations should be avoided.
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