Lexmark RightFax Instruction Manual

Scan to RightFax

Administrator's Guide

October 2013 www.lexmark.com

Contents

Overview.....................................................................................................3

Configuring Scan to RightFax........................................................................4

Configuring RightFax settings....................................................................................................................4

Adding or editing a profile.........................................................................................................................4

Customizing the application icon..............................................................................................................4

Using Scan to RightFax.................................................................................5

Sending a document automatically...........................................................................................................5

Sending a document manually..................................................................................................................5

Troubleshooting...........................................................................................6

An application error has occurred.............................................................................................................6

Application cannot authenticate user.......................................................................................................6

Application cannot connect to RightFax server.........................................................................................7

An error appears when sending a fax with large attachments.................................................................7

License error..............................................................................................................................................8

Appendix.....................................................................................................9

Notices.......................................................................................................10

Index..........................................................................................................11

Contents 2

Overview

Scan to RightFax lets you easily scan a document and then send it to Web sites housed on RightFax servers using a fax

number.

This application enables users to do the following tasks:

•Create Scan to RightFax destinations.

•Select fax job parameters.

•Send fax destinations manually.

•Send a fax job directly to the RightFax server.

•Receive an e‑mail or print notification when a job completes.

Overview 3

Configuring Scan to RightFax

For the Scan to RightFax integration to work properly, make sure that the following are set up, licensed, and configured

properly:

•OpenText RightFax

For more information, see the standard OpenText RightFax documentations or contact the OpenText technical

support at support@opentext.com.

Note: Make sure you are using the OpenText RightFax versions 9.4, 10.0, and 10.5 to run the application

properly.

•OpenText RightFax Advanced Web Services

For more information, see the OpenText installation and administration documentations.

Notes:

–For consultation services on certain deployment scenarios, contact the OpenText RightFax Professional

Services.

–For information on ordering and pricing, contact the OpenText Information Exchange Professional Services

at ix‑ps@opentext.com

Configuring RightFax settings

1From the Embedded Web Server, access the configuration page for the application.

2In the RightFax Server Information section, type the IP address of the RightFax server.

3If necessary, modify the settings for sending the fax manually.

4Save your settings.

Adding or editing a profile

1From the Embedded Web Server, access the configuration page for the application.

2From the Configure, Profile, or Profiles page, add or edit a profile.

3In the RightFax Settings section, assign a fax name and fax number.

4Configure the user authentication settings and scan settings.

5Save your changes.

Customizing the application icon

1From the Embedded Web Server, access the configuration page for the application.

2Specify the text and image that you want to appear on your home screen.

Note: Some applications require you to change the settings from the profile page.

3Save your changes.

Configuring Scan to RightFax 4

Using Scan to RightFax

After the application is installed, RightFax users can use additional scan features on the printer when scanning to a

RightFax server. Within each profile, the prompts that users will see are determined by settings configured by the

administrator. Therefore, users may not see all of the prompts described here.

Sending a document automatically

1Load an original document into the ADF tray or on the scanner glass.

Note: For information on the proper loading of documents, see the printer User's Guide.

2Touch the application icon.

3Select a profile, and then touch Fax.

4If necessary, adjust the settings, and then send the document.

Sending a document manually

1Load an original document into the ADF tray or on the scanner glass.

Note: For information on the proper loading of documents, see the printer User's Guide.

2Touch the application icon.

3Touch Manual.

4Enter the recipient fax number, and then send the document.

Using Scan to RightFax 5

Troubleshooting

An application error has occurred

Try one or more of the following:

CHECK THE SYSTEM LOG

1Open a Web browser, and then type the printer IP address.

Note: View the IP address in the TCP/IP section of the Network/Ports menu.

2Click Settings or Configuration.

3Depending on your printer model, do one of the following:

•Click Apps > Apps Management.

•Click Device Solutions > Solutions (eSF).

•Click Embedded Solutions.

4Click System > Log.

5Generate the log entries of the application.

ADJUST THE SCAN SETTINGS

1From the Embedded Web Server, access the configuration page for the application.

2From the scanning options, select a lower scan resolution.

3Save your changes.

CONTACT YOUR SOLUTIONS PROVIDER

If you still cannot isolate the problem, then contact your solutions provider.

Application cannot authenticate user

Try one or more of the following.

CHECK THE APPLICATION SETTINGS

Make sure that the application settings match the settings for the RightFax server. For more information, see

“Configuring Scan to RightFax” on page 4.

MAKE SURE TO SPECIFY THE CORRECT USER NAME AND PASSWORD

If the application is configured to use RightFax credentials to authenticate users, then make sure to type the correct

user name and password combination from the configuration page for your application.

Troubleshooting 6

CONTACT YOUR SOLUTIONS PROVIDER

If you still cannot isolate the problem, then contact your solutions provider.

Application cannot connect to RightFax server

Try one or more of the following:

CHECK THE APPLICATION SETTINGS

Make sure that the application settings match the settings for the RightFax server. For more information, see

“Configuring RightFax settings” on page 4.

MAKE SURE THAT THE PRINTER IS CONNECTED TO THE NETWORK

Make sure that all appropriate network cables are securely connected and the network settings of the printer are

correctly configured. For information on networking the printer, see the printer User's Guide.

CHECK THE SYSTEM LOG

1Open a Web browser, and then type the printer IP address.

Note: View the IP address in the TCP/IP section of the Network/Ports menu.

2Click Settings or Configuration.

3Depending on your printer model, do one of the following:

•Click Apps > Apps Management.

•Click Device Solutions > Solutions (eSF).

•Click Embedded Solutions.

4Click System > Log.

5Generate the log entries of the application.

An error appears when sending a fax with large attachments

Try one or more of the following:

INCREASE THE BUFFER SIZE ON THE RIGHTFAX WEB SERVICE SETTINGS

1Open the RightFax configuration file.

Note: The configuration file can be found in the folder where the RightFax Web service is installed.

2From the basicHTTPBinding section of the script, increase the buffer sizes.

3Save the configuration file.

4Restart the RightFax Web service.

For more information on configuring the RightFax Web service settings, contact the RightFax representative.

Troubleshooting 7

DELETE THE IMAGE FILES ASSOCIATED WITH THE FAXES FROM THE WINDOWS TEMP FOLDER

WHERE THE RIGHTFAX SERVER IS INSTALLED AND RUNNING.

Make sure to have at least 10GB of free space in the drive where the RightFax server is installed so that the server

does not run out of space when storing the images.

License error

Try one or more of the following:

MAKE SURE THAT THE APPLICATION IS LICENSED

For more information on purchasing a license, contact your Lexmark representative.

MAKE SURE THAT THE LICENSE IS UP‑TO‑DATE

1Open a Web browser, and then type the printer IP address.

Note: View the printer IP address in the TCP/IP section of the Network/Ports menu.

2Click Settings or Configuration.

3Depending on your printer model, do one of the following:

•Click Apps > Apps Management.

•Click Device Solutions > Solutions (eSF).

•Click Embedded Solutions.

4Click the license status of the application from the list.

5Update the license.

Troubleshooting 8

Appendix

Accessing the configuration page for the application using the

Embedded Web Server

1Open a Web browser, and then type the printer IP address.

Note: View the IP address in the TCP/IP section of the Network/Ports menu.

2Click Settings or Configuration.

3Depending on your printer model, do one of the following:

•Click Apps > Apps Management.

•Click Device Solutions > Solutions (eSF).

•Click Embedded Solutions.

4Select the application from the list, and then click Configure.

Licensing applications

Applications require a valid electronic license to run on select printers.

For more information on purchasing a license for an application, or for any other licensing information, contact your

Lexmark representative.

Checking the version of the Embedded Solutions Framework

1From the Embedded Web Server, click Reports > Device Settings.

2In the Embedded Solutions section, note the value associated with “Framework =.”

Note: To view the complete list of supported printers for each version of the Embedded Solutions Framework, see

the Readme file.

Appendix 9

Notices

Edition notice

October 2013

The following paragraph does not apply to any country where such provisions are inconsistent with local law:

LEXMARK INTERNATIONAL, INC., PROVIDES THIS PUBLICATION “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER

EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS

FOR A PARTICULAR PURPOSE. Some states do not allow disclaimer of express or implied warranties in certain

transactions; therefore, this statement may not apply to you.

This publication could include technical inaccuracies or typographical errors. Changes are periodically made to the

information herein; these changes will be incorporated in later editions. Improvements or changes in the products or

the programs described may be made at any time.

References in this publication to products, programs, or services do not imply that the manufacturer intends to make

these available in all countries in which it operates. Any reference to a product, program, or service is not intended to

state or imply that only that product, program, or service may be used. Any functionally equivalent product, program,

or service that does not infringe any existing intellectual property right may be used instead. Evaluation and verification

of operation in conjunction with other products, programs, or services, except those expressly designated by the

manufacturer, are the user’s responsibility.

For Lexmark technical support, visit http://support.lexmark.com.

For information on supplies and downloads, visit www.lexmark.com.

GOVERNMENT END USERS

The Software Program and any related documentation are "Commercial Items," as that term is defined in 48 C.F.R.

2.101, "Computer Software" and "Commercial Computer Software Documentation," as such terms are used in 48 C.F.R.

12.212 or 48 C.F.R. 227.7202, as applicable. Consistent with 48 C.F.R. 12.212 or 48 C.F.R. 227.7202-1 through 227.7207-4,

as applicable, the Commercial Computer Software and Commercial Software Documentation are licensed to the U.S.

Government end users (a) only as Commercial Items and (b) with only those rights as are granted to all other end users

pursuant to the terms and conditions herein.

Trademarks

Lexmark and Lexmark with diamond design are trademarks of Lexmark International, Inc., registered in the United

States and/or other countries.

All other trademarks are the property of their respective owners.

Notices 10

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