Lenovo ACTIVATION Administrator guide

ERROR CODES REASON SCREEN MESSAGE

PROVIDE

KEYs

RECOMMENDED STEPS REASON

0xC004F00F ROT ERROR

This PC isn't activated anymore. If you

reinstalled Windows or made changes

to your hardware recently. You can

contact customer support for help

ONLY IF

a) Recommend Customer to contact MS per

error screen with Proof of Purchase

b)PROVIDE KEY ONLY IF SYSTEM BOARD

REPLACED & ACTIVATION FAILS

IMMEDIATELY/WITHIN A DAY

Windows is no longer activated due

to changes in the configuration since

Windows was first activated. Caused

by swapping motherboards among

PCs, or moving the Windows

installation hard drive to a different

PC.

0xC004C051

OOT on 1st

Activation

This preinstalled version of Windows

can't be activated. Contact your PC

manufacturer for assistance, or buy a

new key

ONLY IF

a) PROVIDE KEY ONLY IF " NEW SYSTEM"

WITHIOUT ANY HARDWARE CHANGES &

ACTIVATION FAILS

b) OR SYSTEM BOARD REPLACED &

ACTIVATION FAILS IMMEDIATELY/WITHIN A

DAY.

c) Other situation with no MB replacement/

refer customer to MS & DO NOT provide a

key .THIS SITUATION IS STILL BEING ASSESSED

& WE WILL PROVIDE AN UPDATE LATER

(including hardware changes on brand new

system)

a) Caused by missing CBR (computer

built report) for new systems

b) Excessive hardware changes on

new systems prior to activation

c) Missing Key on Replacement

Motherboard

BLOCKED KEYS

The product key didn't work. Try a

different key, or buy a new one.

ONLY IF

0xC004C770

0xC004C008

ALREADY USED

KEY

This product key is already being used

on another PC. Try a different key, or

buy a new one.

ONLY IF

PROVIDE KEY ONLY IF SYSTEM BOARD

REPLACED & ACTIVATION FAILS

IMMEDIATELY/WITHIN A DAY

Key Leaked to Internet or

(no injected key) in replacement MB.

ACTIVATION ERROR CODES FOR WINDOWS 8

0xC004C4A2

0xC004C060

0xC004C003

a) PROVIDE KEY ONLY IF " NEW SYSTEM"

WITHIOUT ANY HARDWARE CHANGES &

ACTIVATION FAILS

b) OR SYSTEM BOARD REPLACED &

ACTIVATION FAILS IMMEDIATELY/WITHIN A

DAY

For all other situations, refer customer to MS

or escalate to CSAT.

Escalate to [email protected]

immediately

Caused by using same key on

multiple systems

0xC004C052 MISSING CBR

This preinstalled version of Windows

can't be activated. Contact your PC

manufacturer for assistance, or buy a

new key

YES

Provide a key over the phone and capture

details in CRM.

Escalate to [email protected]

immediately

ERROR CODES REASON SCREEN MESSAGE

PROVIDE

KEYs

RECOMMENDED STEPS REASON

0xC004F00F RIT ERROR

This PC isn't activated anymore. If you

reinstalled Windows or made changes

to your hardware recently. You can

contact customer support for help

Recommend Customer to contact MS per

error screen.

Caused by multiple activation on

same system. (e.g.: reinstalling

image and activating )

0xC004C016 COA KEY

This product key can only be used to

restore Windows on PCs that have

Windows pre-installed. You can

activate windows on the phone

NO Refer customer to Activate by Phone

OEM COA key (from label) entered

to activate.

ACTIVATION ERROR CODES FOR WINDOWS 8 (DO NOT PROVIDE KEY)

KEY BLOCKED IN

SPECIFIC REGION

0xC004C4A9

0xC004C017

0xC004F010

0xC004F005

0xC004F004

0xC004C4A5

0xC004C4A4

0xC004C010

0xC004C00F

0xC004C00E

0xC004C007

0xC004C004

0xC004C001

0xC004B001

INVALID KEYS

Recommend Customer to either purchase a

new key or contact Microsoft

Fraudulent activity

Recommend customer to change region in

country preference or contact MS

This product key doesn't match the

region you're in, so try a different

region

Trying to activate license outside

region it can be acquired.

This product key didn't work. Try a

different key, or buy a new one.

a) Recommend Customer to MS for activation

b) If no resolution, escalate to CSAT Team

PC no longer matches what’s

recorded in MS database . Caused

due to hardware changes – resulting

a different hardware hash – once the

CBR is submitted. Damaged

Windows files can cause some of

these errors.

CERCUMVENT

ACTIVATION

FAILURE

There are files on your PC that are

preventing activation. You need to

buy and reinstall a new version of

0xC004C4B1

0xC004C4B0

0xC004C4AB

NO INTERNET

CONNECTIVETY

If you want to activate online, you

need to connect to the Internet-or

you can call us.

Recommend Customer to either connect or

contact MS for manual phone based

activation

0x80072efd

0x80072EE7

0x8004cf44

No Internet

0xc004FC07

EXPIRED

LICENCSE/PRE

RELEASE KEYS

This version of Windows is expired.

Install the latest version to activate.

Refer customer to purchase a new key or

contact MS

Low Probability

0xC004FC03:

Network issue

during activation.

0xC004C4AE: .

Windows files

may be damaged.

0xC004B005: INVALID LICENSE

0x80072F8F

Date/Time

mismatch

between the PC

and the activation

service

Windows can't be activated right

now. Try activating Windows later. If

this issue persists, contact Microsoft

Customer Service and Support online

to activate Windows.

Refer customer to MS for support per error

screen

Update the date/time before

activation

0x8007007B:

Resetting the

licensing

components

Windows can't be activated right

now. Try activating Windows later. If

this issue persists, contact Microsoft

Customer Service and Support online

to activate Windows.

Refer customer to MS for support per error

screen

Low Probability

0xC004C014

0xC004C013,

0xC004C012,

Windows couldn't be activated right

now. We'll keep trying to activate it

for you.

SERVICE

CONNECTION

ISSUE

Refer customer to MS for support per error

screen

Low Probability

0xC004F010

0xC004F005

0xC004F004

0xC004C4A5

0xC004C4A4

0xC004C010

0xC004C00F

0xC004C00E

0xC004C007

0xC004C004

0xC004C001

0xC004B001

INVALID KEYS

Windows can't be activated right

now. Try activating Windows later. If

this issue persists, contact Microsoft

Customer Service and Support online

to activate Windows.

Refer customer to MS for support per error

screen

Low Probability

This product key didn't work. Try a

different key, or buy a new one.

a) Recommend Customer to MS for activation

b) If no resolution, escalate to CSAT Team

PC no longer matches what’s

recorded in MS database . Caused

due to hardware changes – resulting

a different hardware hash – once the

CBR is submitted. Damaged

Windows files can cause some of

these errors.

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