Kwikset Smartcode 914 Operating instructions
Programming and Troubleshooting Guide
1
3
2
4
5
6
Master Code 2
Troubleshooting: Installation 7
Troubleshooting: Door Jamming and Door Handing 8
Troubleshooting: Keypad 12
Troubleshooting: Battery 13
Battery FAQ 13
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Master Code
1
A
B
About the Master Code
Enabling and Setting the Master Code
Using a Master Code is an optional, added-security measure. It is not enabled by default. A Master Code
is used to add and delete user codes, but it cannot unlock the door (unless the same code is programmed
as a user code, though this is not recommended). The Master Code must be 4-8 digits.
Programming timeout: If no button is pressed for ve seconds, the system will time out
(indicated by three beeps and a red ashing keypad), and you will need to restart the procedure.
1. Press and HOLD the Program button until the keypad ashes green
(about 5 seconds.)
2. Enter new Master Code.
3. Press Lock button once.
4. Re-enter Master Code.
5. Press Lock button once.
If programming is successful, the keypad will flash green once with
one beep.
If programming is unsuccessful, the keypad will ash red three times
with three beeps. Make sure the Master Code has not already been
programmed. Attempt the procedure again, making sure to enter the
same new Master Code in step 2 and 4.
6. Make sure switch #3 is on, and press the Program button once. If
you hear three beeps and see the keypad ash green three times, the
Master Code is enabled.
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CAdding User Codes with the Master Code Enabled
1. Press the Program button once. The keypad will ash green and you
will hear three beeps.
2. Enter Master Code.
3. Press Lock button once.
4. Enter new user code.
5. Press Lock button once.
If programming is successful, the keypad will flash green once with
one beep.
If programming is unsuccessful, the keypad will ash red three times with
three beeps. Make sure the user code is not a duplicate and that it is
between 4 and 8 digits during your next attempt. Make sure the lock has
room for an additional code. If all user codes are lled, delete a code to make
room for this one. Make sure to enter a valid Master Code in step 2.
6. While the door is open, test the user code to make sure it unlocks
the door.
The procedure for adding user codes is different when the Master Code is enabled. For instuctions on
how to add user codes when the Master Code is disabled, see the Installation and User Guide that came
with your lock.
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DDeleting a Single User Code with the Master Code Enabled
1. Press the Program button once. The keypad will ash green and you
will hear three beeps.
2. Press Lock button once.
3. Enter Master Code.
4. Press Lock button once.
5. Enter user code to be deleted.
6. Press Lock button once.
7. Re-enter user code to be deleted.
8. Press Lock button once.
Procedure continued on next page
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If programming is successful, the keypad will flash green once with
one beep.
If programming is unsuccessful, the keypad will ash red three times with
three beeps. Make sure to enter the same valid code in steps 5 and 7.
Make sure to enter a valid Master Code in step 3.
9. While the door is open, test the user code to make sure it no longer
unlocks the door.
EDeleting All User Codes with the Master Code Enabled
1. Press the Program button once. The keypad will ash green and you
will hear three beeps.
2. Press Lock button once.
3. Enter Master Code.
4. Press Lock button once.
5. Press “9” six times.
6. Press Lock button once.
Procedure continued on next page
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7. Press “9” six times.
8. Press Lock button once.
If programming is successful, the keypad will flash green once with
one beep.
If programming is unsuccessful, the keypad will ash red three times with
three beeps. Make sure to enter a valid Master Code in step 3 during
your next attempt.
9. Press the Lock button while the door is open. If the latch bolt does not
extend to lock, then all codes have been successfully deleted.
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Troubleshooting: Installation
2
A
B
C
The interior mounting screws are dicult to tighten.
The interior and exterior assembly won’t mount parallel to the door edge.
The interior assembly does not fit on the mounting plate.
If you encounter any of the problems above, the deadbolt latch may be
installed upside down. Remove the interior assembly, mounting plate,
and exterior assembly from the door, and look at the latch inside the
door hole.
If the word “UP” is upside down and at the bottom of the latch, the latch
is installed incorrectly.
Reinstall the latch, making sure the word “UP” faces upward.
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Technical Support
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Troubleshooting: Door Jamming and Door Handing
3
A
B
The lock jams and the turnpiece does not rotate smoothly.
The lock beeps, the keypad flashes red, and the door cannot lock.
The door handing process was not executed
during installation.
Perform the door handing process in the Installation Guide.
The hole in the door is misaligned.
Disassemble the lock, and reinstall it without the adapter ring on the
exterior side of the door.
The wrong deadbolt latch is installed.
SmartCode deadbolts require a tapered latch bolt for ease of operation.
If the latch being used is from an older lock, it will likely not have a
tapered latch bolt. Remove the lock from the door, including the old
latch. Replace with the new tapered latch that came with the lock and
reinstall the lock.
The deadbolt latch and strike are misaligned,
causing the latch to bind.
Adjust the tab of the lower strike (for your knob or lever) to help align the
upper latch and strike so that the latch bolt enters the strike when the
door is locked.
The lower latch and lower strike (for your knob
or lever) are misaligned, putting too much
load on the deadbolt latch.
As a test, rotate the turnpiece on the deadbolt so the latch is retracted
(unlocked), and close the door. If you have to push, pull or lift the door to
get it to close, adjust the position of the lower strike.
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Technical Support
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The hole in the door frame for the latch bolt is
not drilled deep enough.
Make sure the hole in the door frame is drilled at least 1” (25 mm) deep.
The mounting plate is placing tension on the
torque blade.
Attempt to lock and unlock the door with the key. If it is unable to rotate,
remove the interior assembly from the mounting plate. Test the key
again. If it is still unable to rotate, loosen the screws on the mounting
plate and reposition the plate so there is no tension on the cylinder
torque blade. Make sure the latch bolt can operate smoothly with the key
and reinstall the interior assembly.
The clutch is disengaged.
Remove the battery pack. Remove the interior assembly from the
door. Verify that the lock can be operated smoothly with the key while
the interior is removed. Attempt to rotate the turnpiece on the interior
assembly to the vertical position. If it cannot rotate to the vertical position,
the clutch has become disengaged.
Place the battery cover onto the interior assembly, making sure to align
the turnpiece with the shaft. Rotate the turnpiece 180° clockwise (you
will need to use force when rotating the turnpiece, and you will hear it
click). This will re-engage the clutch.
180°
Reinstall the interior assembly on the door, and reinstall the battery
pack.
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Technical Support
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CThe Status LED is solid red after the door handing process.
The lock interior is not mounted perpendicular
to the ground.
Remount lock interior assembly as illustrated in the Installation Guide.
The hole in the door is misaligned.
Disassemble the lock, and reinstall it without the adapter ring on the
exterior side of the door.
The battery level is too low.
Use a fresh set of batteries, and perform the door handing process again.
The latch and strike are misaligned, causing
the latch to bind.
If you have not already done so, perform the door handing process while
the door is open. If it is successful only when the door is open, the latch
and strike are not aligned as they should be. Ensure door preparation is
in accordance with the door drilling instructions, available online.
©2014 Kwikset Corporation
61883 / 01
10 / 13
Technical Support
1-866-863-6584
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