Juniper TEPM AGENT - RELEASE NOTES 17-12-10 Instruction Manual

T e P M C o n t r o l l e r

R e l e a s e N o t e s

17Dec2010

™

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Proprietary Notice

Information in this document is confidential and proprietary to Telchemy, Incorporated. Access to and use of this information is

limited strictly to licensees of Telchemy, Incorporated and is subject to the terms of a separate and appropriate written license

agreement between the Licensee and Telchemy. The information in this document may be protected by granted or pending patents.

In addition, the information in this document is subject to change without notice and does not represent a commitment on the part of

Telchemy, Incorporated. The software described in this document may be used only in accordance with the terms of the license

agreement. It is against the law to copy the software on any medium except as specifically allowed in the license or non-disclosure

agreement. No part of this manual may be reproduced or transmitted in any form or by any means, electronic or mechanical,

including photocopying, recording, or information storage and retrieval systems, for any purpose other than the licensee’s personal

use without express written permission of Telchemy, Incorporated.

All specifics of the product, its use and implementation contained in this document are provided in good faith. However, all

warranties, implied or expressed, including but not limited to implied warranties of merchantability or fitness for a particular purpose

are excluded.

This document is intended solely to assist the Licensee in the use of the Telchemy Licensed Software Product and for no other

purpose. Telchemy shall not be liable, in any way under any theory of law, for any loss or damage of any kind what so ever, arising

from the use of any of the information contained in this manual, or any error or omission in the information, or any incorrect use of

the Software Product.

Telchemy, DVQattest, VQmon, and the Telchemy logo are registered trademarks of Telchemy, Incorporated.

TePM and the VQmon Quality Assured logo are trademarks of Telchemy, Incorporated.

Juniper Networks and Junos are registered trademarks of Juniper Networks, Inc. in the United States and other countries.

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Contents

ABOUT THIS DOCUMENT ...........................................................................................................................................1

NEW FEATURES ..........................................................................................................................................................1

CHANGES IN DEFAULT BEHAVIOR...........................................................................................................................1

OUTSTANDING ISSUES...............................................................................................................................................2

ALL OPERATING SYS T E MS ............................................................................................................................................2

Java Virtual Machine...........................................................................................................................................................2

SQL Database......................................................................................................................................................................2

TePM Agent/Test Point Management ..............................................................................................................................2

VoIP Test Configuration...................................................................................................................................................... 2

DHCP Test Results............................................................................................................................................................. 3

HTTP Test Results..............................................................................................................................................................3

POP3 Test Results..............................................................................................................................................................3

SMTP Test Results............................................................................................................................................................. 3

LINUX OPERATING SY ST E M S .........................................................................................................................................3

Licensing...............................................................................................................................................................................3

ERRATA AND DOCUMENTATION UPDATES.............................................................................................................4

TePM Controller Release Notes 17 Dec 2010

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About this Document

This document contains release notes for the Telchemy TePM Controller Release 1.3 for use with

the TePM Agent Release 2.0 or later for the Juniper®M Series and MX Series Routers. The

release notes are structured as follows:

•New Features in TePM Controller Release 1.3

•Changes in default behavior in TePM Controller Release 1.3

•Issues in the TePM Controller Release 1.3

•Errata and Documentation Updates in TePM Controller Release 1.3

New Features

The TePM Controller Release 1.3 is the first release of the TePM Controller for use with the

TePM Agent running on Juniper M and MX series routers running Junos OS Release 10.0. The

TePM Controller includes the ability to define a variety of test types, schedule the tests to execute

between two TePM Agents or between a TePM Agent and a target network device/server, and

analyze the test results. The TePM Controller currently supports the following test types:

•VoIP (SIP signaling)

•Ping (ICMP Echo)

•Path diagnostics

•Trace route

•DNS

•DHCP

•HTTP

•POP3

•SMTP

The TePM Controller also provides functionality for assigning TePM Agents licenses and logging

agent/test status information.

All of the data collected by the TePM Controller is stored in a SQL database for trend analysis

and troubleshooting purposes.

Changes in Default Behavior

The TePM Controller Release 1.3 is the first release of the TePM Controller. No change in

default behavior is present.

TePM Controller Release Notes 17 Dec 2010

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Outstanding Issues

The current TePM Controller software is 1.3.024. The TePM Controller requires Sun/Oracle Java

Runtime Edition 1.6 update 5 or later (32-bit version only). The TePM Controller may only be

installed on the following operating systems with the Sun/Oracle JRE installed:

•RedHat Enterprise Linux v5/CentOS 5.x

•Microsoft Windows XP/Vista

•Mac OS X Leopard (10.5)/Snow Leopard (10.6)

All Operating Systems

Java Virtual Machine

•The TePM Controller may periodically generate heap space or random exceptions in the

tepmDebug.log. If these errors start to occur, increase the JVM heap memory

configuration by adding the -Xms256m -Xmx512m options to the command line used to

start the TePM Controller.

•The TePM Controller does not execute correctly on a 64-bit version of the Sun/Oracle

JRE.

SQL Database

•The TePM Controller should be configured to use Oracle 10g and PostgreSQL 8.x as the

DBMS supporting the Controller as opposed to the in-system HSQL DB. Using the in-

system HSQL DB will cause the host system performance to dramatically degrade after

receipt of about 8,000 to 10,000 call records.

•If the connection to the SQL database is lost while the Controller is running and a user is

actively logged in, the Controller will ‘hang’ (become unresponsive to mouse movements/

button clicks and keyboard key presses) until connectivity to the database is

reestablished.

TePM Agent/Test Point Management

•The TePM Controller displays the uptime of the multiservices PIC hosting the TePM

Agent in a Juniper M Series or MX series router as opposed to the router uptime.

VoIP Test Configuration

•The status of the interface-oriented SIP registration is not displayed in the Controller user

interface. As a result, it is unclear whether the SIP configuration information specified in

the Controller is valid for the interface.

•The SIP interface-oriented configuration disappears (is reset) after the TePM Agent is

restarted. The SIP configuration specified by the Controller for a TePM Agent is not

Outstanding Issues

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properly persisted on the TePM Agent and hence is lost when the TePM Agent is

restarted.

DHCP Test Results

•The TePM Controller does not currently decode/present all of the DHCP options returned

in the results of a DHCP test.

HTTP Test Results

•HTTP tests initiated from the Controller may incorrectly report test successful test

completion when the URL requested cannot be located. The TePM Controller classifies

an HTTP test as successful as long as a TCP connection is established to the host

specified in the URL and a 3XX, 4XX or 5XX error is returned by the HTTP server.

POP3 Test Results

•POP3 tests initiated from the Controller may incorrectly report successful test completion

when incorrect authentication credentials (username or password) are supplied. The

TePM Controller classifies a POP3 test as successful as long as a TCP connection is

established to the target server and the server progresses to the authentication stage of

the POP3 protocol.

SMTP Test Results

•SMTP tests initiated from the Controller may incorrectly report successful test completion

when the SMTP server generates relay errors. The TePM Controller classifies a SMTP

test as successful as long as a TCP connection is established to the target server and it

is able to exchange SMTP command primitives with the server.

•SMTP tests initiated from the Controller may incorrectly report successful test completion

when incorrect authentication credentials (username or password) are supplied. The

TePM Controller classifies a SMTP test as successful as long as a TCP connection is

established to the target server and it is able to exchange SMTP command primitives

with the server.

Linux Operating Systems

Licensing

•The TePM Controller MUST be executed with root permissions on Linux in order for the

licensing to work properly.

TePM Controller Release Notes 17 Dec 2010

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Errata and Documentation Updates

There are no errata or documentation updates required for the TePM Controller Release 1.3.

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