Juniper RESIDENT CONSULTANT User manual
DATASHEET
1
The Resident Consultant provides organizations with the flexibility to use Juniper’s
expertise when and where it is needed to efficiently fill potential skills gaps, without
having to hire additional resources. Juniper experts will help assess current network
performance and recommend improvements to meet specific operational needs and
maintain your network in the most optimal manner.
Service Description
Juniper Networks Resident Consultants are available for annual or part-time onsite
engagements, providing highly customized network architecture and design assistance
to your organization. Bringing the most specialized skills in the industry to your company,
the Resident Consultant focuses on all technical aspects of your Juniper Networks
products. The Resident Consultant works daily with your staff at your location, becoming
intimately familiar with your unique processes and requirements, your network’s
specific configurations and challenges, and your staff’s strengths and limitations. Your
Resident Consultant helps you avoid many network issues before they arise, and is fully
prepared to help resolve issues as quickly as possible when they do occur. The Resident
Consultant assists with network design, deployment, and support process definition and
documentation, deployment and implementation of Juniper Networks equipment, and post
cutover activities for your network.
Typical Resident Consultant activities include:
• Troubleshooting the network’s design and architecture issues
• Analyzing network and device configurations
• Providing network design leadership; assisting in identifying and building solutions
• Testing product features and functionality
• Providing deployment guidance to ensure that implementations are consistent with
design specifications
• Providing informal workshops to transfer knowledge to engineering staff
• Applying industry best practices to the design, planning, and implementation of the
network
• Applying extensive industry experience to optimize network performance and
proactively analyze potential enhancements
• Evaluating technical specifications for interoperability
Product Overview
Whether your organization competes
in today’s highly competitive and
dynamic market or provides high value
public services, there is tremendous
pressure on your IT sta to continuously
adapt and scale your network so that
it realigns and evolves with business
initiatives. To accomplish this, sta
members must maintain their
expertise in a constantly growing list of
technologies and vendor products. The
ability to keep abreast of these rapidly
evolving technologies while attempting
to deploy new network capabilities
and resource-intensive network
adaptation can strain internal resources,
cause costly network downtime, and
impede time-to-value for your network
investment.
RESIDENT CONSULTANT
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Table 1: Features and Benefits
FEATURE FEATURE DESCRIPTION BENEFIT
Network troubleshooting and
architecture analysis
Assists your operations sta with hands-on technical
issues with Juniper Networks products and technologies,
as well as other equipment in your network.
• Minimizes downtime and reduces operational costs to
accelerate revenue generating activities
• Helps avoid end user service-level agreement (SLA)
penalties
Network design leadership Assists your engineering sta as they design new features
and functionality into your network, giving you access to
the most specialized skills in the industry dedicated to
network design.
Accelerates, extends, and optimizes the value of high-
performance networking
Testing of Juniper Networks
product features, functionality,
and interoperability
• Ensures that your Juniper Networks products integrate
and operate smoothly with equipment from other
vendors.
• Helps your organization introduce and take advantage
of new technologies and features.
• Helps accelerate restoration time and minimize
downtime.
• Accelerates deployment and availability of new services
and applications
• Speeds rollout of innovative and new ventures
Informal technical and product
workshops
Provides your sta and business users with informal and
onsite transfer of information.
• Accelerates readiness of employees, suppliers, and
partners
• Improves workforce productivity
Network optimization and
enhancement analysis
• Your Resident Consultant understands best practices
and will proactively prevent issues that other customers
have experienced.
• Your Resident Consultant will use knowledge of your
network to assist in optimized network design, support,
and operational issues.
• Delivers an unbeatable competitive advantage
• Optimizes the value of high-performance networking to
meet constantly evolving business environments
Table 2: Service Specifications
JUNIPER RESPONSIBILITIES CUSTOMER RESPONSIBILITIES
Juniper Networks will:
• Establish a scope of eort for the Resident Consultant to assist the
customer with network planning and implementation-related activities
• Recruit and place the appropriate Resident Consultant
The Resident Consultant will:
• Work onsite at your location
• Focus on network troubleshooting and operations support along with
network and configuration analysis
• Provide design leadership
• Assist in testing Juniper Networks products, features, and functionality
• Apply industry recognized best practices to the design, planning, and
implementation of the network
• Conduct informal technical and product workshops with your internal
support teams
The customer will:
• Provide a suitable work environment for the Resident Consultant that
includes all required hardware, soware, and facilities access, qualified
personnel including project management, and supporting resources to
accomplish objectives defined in the scope of work
• Provide access to the Internet, your network, and all required and
requested data needed to accomplish objectives defined in the scope of
work
3
Juniper Networks Services and Support
Juniper Networks is the leader in performance-enabling services
and support, which are designed to accelerate, extend, and
optimize your high-performance network. Our services allow
you to bring revenue-generating capabilities online faster so
you can realize bigger productivity gains and faster rollouts of
new business models and ventures. At the same time, Juniper
Networks ensures operational excellence by optimizing your
network to maintain required levels of performance, reliability, and
availability. For more details, please visit www.juniper.net/us/en/
products-services.
Ordering Information
Juniper Networks Resident Consultant services can be ordered
using the part numbers listed in the table below. A statement of
work (SOW) will be established outlining the scope of effort to
be performed. A Juniper Care or Juniper Care Plus active support
contract is required before you can order this service.
PART NUMBER DESCRIPTION
PRO-RC-12MNT Resident Consultant – 12 Months
PRO-RC-PT* Resident Consultant – Part Time
*The part time Resident Consultant offering is available only within major
metropolitan areas, dependent on availability and customer requirements. Please
contact you Juniper Networks field sales manager or local Juniper Partner for
details.
About Juniper Networks
Juniper Networks, Inc. is the leader in high-performance
networking. Juniper offers a high-performance network
infrastructure that creates a responsive and trusted environment
for accelerating the deployment of services and applications
over a single network. This fuels high-performance businesses.
Additional information can be found at www.juniper.net.
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1000323-002-EN Oct 2010
Copyright 2010 Juniper Networks, Inc. All rights reserved. Juniper Networks, the Juniper Networks logo, Junos,
NetScreen, and ScreenOS are registered trademarks of Juniper Networks, Inc. in the United States and other
countries. All other trademarks, service marks, registered marks, or registered service marks are the property of
their respective owners. Juniper Networks assumes no responsibility for any inaccuracies in this document. Juniper
Networks reserves the right to change, modify, transfer, or otherwise revise this publication without notice.
EMEA Headquarters
Juniper Networks Ireland
Airside Business Park
Swords, County Dublin, Ireland
Phone: 35.31.8903.600
EMEA Sales: 00800.4586.4737
Fax: 35.31.8903.601
APAC Headquarters
Juniper Networks (Hong Kong)
26/F, Cityplaza One
1111 King’s Road
Taikoo Shing, Hong Kong
Phone: 852.2332.3636
Fax: 852.2574.7803
Corporate and Sales Headquarters
Juniper Networks, Inc.
1194 North Mathilda Avenue
Sunnyvale, CA 94089 USA
Phone: 888.JUNIPER (888.586.4737)
or 408.745.2000
Fax: 408.745.2100
www.juniper.net
Printed on recycled paper
To purchase Juniper Networks solutions,
please contact your Juniper Networks
representative at 1-866-298-6428 or
authorized reseller.
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