Jabra GN2000 USB - PC SUITE V2.2.9 User manual

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How to upgrade your

Jabra GN2000 USB headset

With

Jabra PC Suite version 2.2.9

Table of content Page

Determine the right version of your headset………………………………………..................... 2

Installation guide for Standard and Microsoft OC/Lync version.............................. 3-5

Direct link to software for Standard and Microsoft OC/Lync version……………….…...... 6

Installation guide for CIPC(Cisco) version………………………………………………………………….. 7-8

Direct link to software for CIPC(Cisco) version………………………………………………………….. 9

Version1_201210

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Determine the right version of your headset

STEP 1: Determine the right version of your Jabra GN2000 USB headset. Please look

at the barrel label, which is attached on the USB cord.

Picture of the barrel label on the cord

STEP 2: Find your specific product in the table below. Please go to the correct pages

for correct software update instruction.

Version

Product no.

Software version

Standard

20001-091

No upgrade available. Please contact your local Jabra sales office for support

20001-092

Go to page 3 for software upgrade instruction

20001-032

20001-095

20001-035

20001-492

20001-432

20001-495

20001-435

Microsoft OC/Lync

20001-191

No upgrade available. Please contact your local Jabra sales office for support

20001-291

Go to page 3 for software upgrade instruction

20001-391

20001-331

20001-491

20001-431

CIPC(Cisco)

20001-332

Go to page 7 for software upgrade instruction

20001-392

Barrel label

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Installation guide for Standard and Microsoft OC/Lync version

STEP 1: Plug in your Jabra GN 2000 USB headset directly to the USB port on your

computer.

STEP 2: IMPORTANT!

Please update your Jabra PC Suite to the latest version, 2.2.9 before

updating the Jabra GN2000 USB headset. Go to www.jabra.com/pcsuite for

download. Or use the update function in the >Help< menu in Jabra PC Suite.

STEP 3: Find the right software directly in this guide on page 6. Or go to the

www.jabra.com support pages for the Jabra GN2000 USB product.

STEP 4: Download the zip file directly from the link in this guide on page 6 or from

the support pages on www.jabra.com for the Jabra GN2000 USB product.

STEP 5: Save the zip file on your hard disk or network in a location where you can

see it from your computer.

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Installation guide for Standard and Microsoft OC/Lync version

STEP 6: On your PC, use the >Start< menu to find and run the >Jabra Firmware

Updater< application of the Jabra PC Suite.

STEP 7: In Firmware Update Wizard chose >Select device to update< Chose your

Jabra GN2000 USB product. Click on >Next<.

STEP 8: Browse for downloaded file on your hard disk or network. Click on >Next<.

Jabra GN 2000 USB

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Installation guide for Standard and Microsoft OC/Lync version

STEP 9: Please follow the instructions on the screen.

STEP 10: After Jabra Firmware Updater has finished updating your device, please

unplug device and plug device in again. Click >OK<.

Your specific Jabra GN2000 USB product now has the latest software

available and is ready for use.

You can delete all downloaded files from your computer now, if preferred.

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Direct link to software for Standard and Microsoft OC/Lync version

Version

Product no.

Software version Click directly on link

Standard

20001-091

No upgrade available. Please contact your local Jabra sales office for support

20001-092

http://www.jabra.com/sites/jabra/GNImages/CCO/Products/010664/gn2000_2g_build_vector_2-6-0.zip

20001-032

20001-095

20001-035

20001-492

20001-432

20001-495

20001-435

Microsoft OC/Lync

20001-191

No upgrade available. Please contact your local Jabra sales office for support

20001-291 1)

http://www.jabra.com/sites/jabra/GNImages/CCO/Products/010663/gn2000_oc_build_vector_2-6-0.zip

20001-391 1)

20001-331 1)

20001-491

http://www.jabra.com/sites/jabra/GNImages/CCO/Products/010665/gn2000_oc_2g_build_vector_2-6-0.zip

20001-431

IMPORTANT!

This software release 2.6.0 will enable Microsoft Vista/Windows 7 users to update their

products with new software using Jabra Firmware Updater (part of Jabra PC Suite).

The software will also enable the microphone mute/un-mute functionality for these

versions which were originally without mute functionality.

The mute function works by pressing the middle of the volume button. A red light will

indicate when mute function is active.

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Installation guide for CIPC(Cisco) version

STEP 1: Plug in your Jabra GN 2000 USB CIPC(Cisco) headset directly to the USB port

on your computer.

STEP 2: Find the right software directly in this guide on page 9. Or go to the

www.jabra.com support pages for the Jabra GN2000 USB product.

STEP 3: Download the zip file directly from the link in this guide on page 9 or from

the support pages on www.jabra.com for the Jabra GN2000 USB product.

STEP 4: Click on >Open< in the box that appears

STEP 5: Double click on the file >GN2000_USB_CIPC_Mute<

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Installation guide for CIPC(Cisco) version

STEP 6:Click on >Run<

STEP 7: Click on >Run<

STEP 8: Carefully follow the on screen instructions.

STEP 9: After the update please remember to unplug device and plug device in again.

Click on >OK<.

Your specific Jabra GN2000 USB product now has the latest software

available and is ready for use.

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Direct link to software for CIPC(Cisco) version

Version

Product no.

Software version Click directly on link

CIPC(Cisco)

20001-332

http://www.jabra.com/sites/jabra/GNImages/Products/GN2000_USB_CIPC_mute_9469.zip

20001-392

IMPORTANT!

This software release will enable the microphone mute/un-mute functionality for these

versions which were originally without mute functionality.

The mute function works by pressing the middle of the volume button. A red light will

indicate when mute function is active.

The Jabra GN2000 USB CIPC(Cisco) versions are dedicated plug & play products for the

Cisco CIPC softphone versions before 7.0(3) without the need for Jabra PC suite.

A standard installation of Jabra PC Suite will results in loss of Remote Call Control

functionality between the Jabra headsets and the Cisco CIPC softphone. Do not install

Jabra PC Suite when using these specific Jabra GN2000 USB CIPC(Cisco) products.

Please remember that the software update can only be performed on Microsoft Windows

XP PC’s and not on Microsoft Windows Vista/Windows 7 PC’s.

This manual suits for next models

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