Ingenico Tetra Move/5000 User manual

Payments

Wireless – Move/5000

Quick Reference Guide

Table of Contents

1 – Introduction ............................................................................... 4

2 – General Tips ............................................................................. 4

3 – Basic Terminal Operations ....................................................... 5

Before You Begin............................................................... 5

Unpacking the Box............................................................. 5

Terminal ON/OFF .............................................................. 5

Terminal Physical Keyboard .............................................. 6

Virtual Keypad.................................................................... 7

Numeric Data Entry............................................................ 7

Alphanumeric Data Entry ................................................... 7

Administrator Menu.......................................................... 10

4 – User Access Management ..................................................... 10

Password Hierarchy......................................................... 10

Administrator ID & Password........................................... 11

Manager/Supervisor/Clerk ID & Passwords .................... 11

Set Up Your Manager/Supervisor ID and Passwords ..... 12

Clerk ID & Password........................................................ 12

To set up or change the Clerk Password......................... 13

5 – Changing the Terminal Language .......................................... 13

6 – Network Communication ........................................................ 14

For a Wi-Fi Set-Up ........................................................... 14

For a 4G Mobile Data Set-Up .......................................... 15

For Bluetooth Set-up........................................................ 16

7 – Accepting Payment Cards ...................................................... 18

To Conduct a Contactless Transaction............................ 18

To Conduct an EMV Chip Card Transaction ................... 19

To Conduct a Magnetic Stripe Transaction ..................... 19

8 – Sale (Credit or Debit) Transactions ........................................ 20

9 – Pre-Auth and Completion (Optional) ...................................... 21

10 – Return ................................................................................... 23

11 – Void (Credit or Debit) ............................................................ 23

12 – Performing a Settlement (Closing the Terminal) .................. 25

13 – Reprint .................................................................................. 26

14 – Demo Mode .......................................................................... 26

15 – Batch Menu........................................................................... 27

View Batch History........................................................... 28

Delete Batch .................................................................... 28

16 – Reports ................................................................................. 28

17 – Key Beep, Backlight and Brightness .................................... 29

18 - Semi-Integration Configuration with ECR (for Wi-Fi mode

only) ...................................................................................... 30

19 – Auto Download (IP Terminal Only) ....................................... 31

20 – Installation Procedure ........................................................... 32

Connection to Power........................................................ 32

21 – Replacing the Paper Roll...................................................... 33

22 – Troubleshooting .................................................................... 34

23 – Cleaning................................................................................ 36

24 – Terminal Specifications ........................................................ 37

25 – Service and Support ............................................................. 38

1 – Introduction

Global Payments offers merchants a wide variety of leading

payment technology solutions, all from one reliable source. As one

of the world’s largest and most trusted payment technology solution

providers, Global Payments combines industry-leading expertise

with over 50 years of Canadian-specific experience. This power

combination allows us to deliver comprehensive solutions that are

personalized to your needs.

This guide is your primary source of information for operating,

setting up and installing the Global Payments’ Wireless -

Move/5000 terminal. For terminal-related questions or support,

please contact Global Payments’ Customer Care.

2 – General Tips

The following tips will help ensure you continue to process

smoothly with Global Payments Canada:

1. This reference guide contains information on the features

and functions capable on your terminal, as well as basic

troubleshooting techniques. Keep this guide in an easy-to-

find location.

2. Perform a settlement daily. This ensures that your funds

are constantly deposited into your bank account on a

regular basis.

3. Change your passwords frequently. Changing passwords

frequently ensures you protect yourself from unauthorized

use of your terminal.

4. If you have a problem with your terminal, check cabling

and attempt to reboot the device.

5. If you have a communication problem with your terminal,

verify that there are currently no outages reported by your

Internet or wireless service provider.

6. The Global Payments Canada Customer Service line is

open 24 hours a day, 7 days a week, to ensure there is

always someone available to assist you.

3 – Basic Terminal Operations

Before You Begin

The terminal (“Wireless - Move/5000”) is a point-of-sale electronic

payment terminal designed to process debit and credit card

transactions via Wi-Fi wireless network, Bluetooth, and/or cellular

4G or 3G wireless network.

Unpacking the Box

Carefully inspect the shipping carton and its contents for shipping

damage. If the contents are damaged, file a claim immediately

with the shipping company and notify Global Payments. Do not try

to use damaged equipment.

Remove the items from the carton. You should have the following

items, based on what was ordered:

• A Global Payments’ Wireless - Move/5000 terminal with

paper roll installed

• An external power supply

• Roll of thermal printer paper

• Quick start guide

• Ethernet cable

• Sim card (for 4G Mobile Data terminals only)

• Wireless - Move/5000 optional base (available in two

models: Charging Only Base and Bluetooth

Communication Base)

Terminal ON/OFF

When the terminal is connected to the power supply it will

automatically power up, or press and hold green [Enter] key, the

terminal will initiate an application check and then enter home

screen. To power off the device, remove the terminal from its base

CAUTION:

Due to risk of shock or terminal damage, do

not use the terminal near water, in a wet

basement, bathtub, washbowl, kitchen sink,

laundry tub or near a swimming pool. Do not

use in flammable environments.

and any power source. Press the yellow [Correction] key and the

[Administrator] key simultaneously for one second.

Terminal Physical Keyboard

The terminal keypad is

numeric only, and contains 10

numeric keys (0-9), a green

[Enter] key, a red [Cancel]

key, a yellow [Correction] key.

Button Characters Accessed

Red [Cancel] key

Will clear all of the data entered

Yellow [Clear] Key

Backspace (i.e. clear one character at a time)

Green [Enter] key

Will submit the data entered.

Period, comma, number sign, star.

Administrator Key.

Paper Feed Key

Desktop Key

Virtual Keypad

Global Payments’ Wireless - Move/5000 is equipped with a 3.5”

backlit, HVGA (480x320 pixels) touchscreen which can be used

with a finger or a stylus. The sample virtual alpha keypad shown

below will display when the field tapped on the touch screen

requires alphanumeric entry. ‘123’can be tapped to display the

virtual numeric keypad and ‘QWE’ can be tapped to display the

virtual upper case alpha keypad.

Numeric Data Entry

The terminal keypad will automatically default to a numeric-only

keypad when entering data into numeric-only fields, such as card

number and amount prompts. See the following examples:

Card number is a numeric data item. To enter the value

“544619999,” press [5], [4], [4], [6], [1], [9], [9], [9] and [9] on the

keypad. Then press [Enter] to confirm the data entered. The

terminal then starts validation.

For amount entries, the terminal initially displays $0.00. For

example, to enter the value “$5.30,” press [5], [3] and [0]. No

decimal point is entered. Then press [Enter] to confirm the data

entered. The terminal then starts validation.

Alphanumeric Data Entry

When a field allows for alphanumeric entry, a virtual keypad is

displayed.

To get an expanded alpha keypad, click icon located on the

right end of the data entry field.

Header and Condition icons

The system supports graphical icons that will indicate conditions

the terminal may be in at various states. The condition icons are

displayed in the header of all the screens. They indicate the status

of the terminal and application, and warn the merchant about

conditions that may prevent normal operation.

Connectivity icons are aligned to the left:

Date and time icons (when available) are aligned to the right:

Power and battery are also displayed to the right:

Battery Management

Designed for both indoor and outdoor uses, the pocket-sized

Move/5000 comes with extended battery life and better battery

management.

External power supply present and battery charge level are

reported on status bar of mobile terminal with: A thunderbolt icon

when the mobile terminal is connected to a wired power

supply. This icon overprints the icon of the battery.

A battery icon will display when terminal is only powered by its

internal battery. Depending on the battery charge level, one of the

following icons is displayed

Battery charge greater than 80%,

Battery charge greater than 60% and less than 80%,

Battery charge greater than 40% and less than 60%,

Battery charge greater than 20% and less than 40%,

Battery charge less than 20%,

Battery not present and connected to power supply,

NOTE:

1. When the battery level drops to 20% or less,

the “battery warning notification bar” will

display on the Home Screen.

2. When the battery level drops to 7% (critical

level), all keyboard and touch events

including touch click on Home Screen

buttons will lock, and terminal displays low

battery warning (“LOW BATTERY! Plug

Device Into Power Source”)

Administrator Menu

The Administrator Menu is the place where all terminal

configuration settings are stored. It can only be accessed by

pressing Administrator key. The administrator menu will be

displayed on terminal screen.

4 – User Access Management

The terminal offers multi-level user accesses. There are four level

user accesses – from the highest level to the lowest level – are:

administrator, manager, supervisor and clerk. Each level can create

multiple users. You can setup maximum 9 administrator user IDs,

maximum 10 manager IDs, and 10 supervisor IDs. Terminal

supports up to 200 clerk IDs.

Each user can setup their own customized password.

Password Hierarchy

The password hierarchy is as follows:

•Administrator password

•Manager password

•Supervisor password

•Clerk password

A higher level password is accepted in the place of a lower

level password.

Example: If the application prompts for the clerk password, then the

supervisor, manager and administrator passwords will also be

accepted.

NOTE:

Some Admin functions are password

protected.

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