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4820

SurePoint

Solution

System

Reference

SA27-4249-05



4820

SurePoint

Solution

System

Reference

SA27-4249-05



Note

Before

using

this

information

and

the

product

it

supports,

be

sure

to

read

the

general

information

under

Appendix

D,

“Notices,”

on

page

D-1

and

“Electronic

emission

notices”

on

page

D-2.

Sixth

Edition

(October

2003)

This

edition

applies

to

the

4820

SurePoint

Solution

and

to

all

subsequent

releases

and

modifications

until

otherwise

indicated

in

new

editions.

This

publication

is

available

on

the

IBM

Retail

Stores

solutions

electronic

Support

web

site.

1.

Go

to

www.ibm.com/solutions/retail/store/

2.

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Support

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If

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to:

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Corporation,

Information

Development,

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When

you

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information

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IBM,

you

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IBM

a

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to

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whatever

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you

supply

in

any

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without

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any

obligation

to

you.

©

Copyright

International

Business

Machines

Corporation

1999,

2003.

All

rights

reserved.

US

Government

Users

Restricted

Rights

–

Use,

duplication

or

disclosure

restricted

by

GSA

ADP

Schedule

Contract

with

IBM

Corp.

Contents

About

this

book

.

.

.

.

.

.

.

.

.

.

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.

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.

.

.

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.

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.

.ix

Who

should

read

this

book

.

.

.

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.

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.

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.

.

.

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.

.ix

Related

publications

.

.

.

.

.

.

.

.

.

.

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.

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.

.

.

.

.

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.

.

.ix

Tell

us

what

you

think

.

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.xi

Figures

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. xiii

Tables

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.xv

Accessibility

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. xvii

Summary

of

Changes

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.

. xix

Part

1.

Introduction

Chapter

1.

Introducing

the

IBM

4820

SurePoint

Solution

.

.

.

.

.

.

.

. 1-1

Summary

of

models

and

features

.

.

.

.

.

.

.

.

.

.

.

.

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.

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.

. 1-3

Product

advantages

.

.

.

.

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.

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.

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.

.

.

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.

. 1-3

Product

summary—12-inch

models

.

.

.

.

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.

.

.

.

.

.

.

.

.

.

.

. 1-4

Hardware

options

.

.

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.

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.

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.

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.

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.

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. 1-4

Supported

operating

systems

.

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.

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.

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.

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.

.

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.

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.

.

. 1-5

Touch

drivers

and

diagnostics

.

.

.

.

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.

.

.

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.

.

.

.

.

.

.

. 1-6

Front

view

of

4820

SurePoint

Solution

.

.

.

.

.

.

.

.

.

.

.

.

.

.

. 1-7

Rear

view

of

4820

SurePoint

Solution

.

.

.

.

.

.

.

.

.

.

.

.

.

.

. 1-8

System

software

.

.

.

.

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.

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.

.

.

.

.

.

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.

.

.

.

.

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.

. 1-8

Product

summary—10-inch

models

.

.

.

.

.

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.

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.

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.

.

.

.

.

. 1-9

Front

and

rear

views

.

.

.

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.

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.

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.

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.

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. 1-9

Supported

operating

systems

.

.

.

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.

.

.

.

.

.

.

.

.

. 1-9

Environmental

requirements

.

.

.

.

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.

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.

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.

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.

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.

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.

. 1-10

Power

usage

.

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.

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.

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.

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.

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. 1-10

Spill

resistance

.

.

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.

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.

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.

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.

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.

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.

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. 1-10

Calling

for

service

.

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.

.

.

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.

.

.

.

.

. 1-10

Part

2.

IBM

4820

SurePoint

Solution

Models

42D,

42T,

4FD,

4FT

Chapter

2.

System

specifications

and

planning

information

.

.

.

.

.

.

. 2-1

Product

summary

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

. 2-1

Hardware

features

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

. 2-1

Display

.

.

.

.

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.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

. 2-1

Video

interface

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

. 2-1

Input/output

(I/O)

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

. 2-2

Indicators

and

user

controls

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

. 2-2

External

ports

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

. 2-2

Power

management

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

. 2-2

Optional

features

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

. 2-3

Magnetic

stripe

reader

(model

42T)

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

. 2-3

©

Copyright

IBM

Corp.

1999,

2003

iii

Pointing

device

(models

42D,

42T)

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

. 2-3

External

keyboard

(models

42T

and

4FT)

.

.

.

.

.

.

.

.

.

.

.

.

.

. 2-3

System

software

.

.

.

.

.

.

.

.

.

.

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.

.

.

.

.

.

.

.

.

.

. 2-4

Supported

modes

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

. 2-4

Windows

setting

requirement

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

. 2-4

Chapter

3.

Installation

and

operating

information

.

.

.

.

.

.

.

.

.

.

. 3-1

Option

installation

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

. 3-1

Cable

connections

and

routing

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

. 3-1

Pedestal

mounting

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

. 3-2

Adjusting

the

display

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

. 3-2

Chapter

4.

System

diagnostics

and

scan

codes

.

.

.

.

.

.

.

.

.

.

.

. 4-1

Using

the

4820

42T/4FD

POS

Terminal

Service

diskette

.

.

.

.

.

.

.

.

.

. 4-1

Using

the

OSD

menu

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

. 4-1

Exiting

the

OSD

Menu

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

. 4-2

Using

Manual

Adjust

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

. 4-2

Keypad

and

scan

code

arrangement

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

. 4-2

Part

3.

IBM

4820

SurePoint

Solution

Models

46D,

46R,

46T

Chapter

5.

System

specifications

and

planning

information

.

.

.

.

.

.

. 5-1

Product

summary

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

. 5-1

Hardware

features

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

. 5-1

Display

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

. 5-1

Video

interface

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

. 5-1

POS

input/output

(I/O)

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

. 5-2

Indicators

and

user

controls

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

. 5-2

External

ports

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

. 5-2

Power

management

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

. 5-2

Transition

diagram

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

. 5-3

Optional

features

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

. 5-3

Keypads

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

. 5-3

Manager’s

keylock

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

. 5-3

Magnetic

stripe

reader

(MSR)

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

. 5-3

Audio

kit

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

. 5-3

System

software

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

. 5-4

Supported

modes

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

. 5-4

Windows

setting

requirement

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

. 5-4

Chapter

6.

Installation

and

operating

information

.

.

.

.

.

.

.

.

.

.

. 6-1

Option

installation

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

. 6-1

Cable

connections

and

routing

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

. 6-1

Pedestal

mounting

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

. 6-2

Adjusting

the

display

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

. 6-3

Chapter

7.

System

diagnostics

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

. 7-1

Using

the

OSD

menu

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

. 7-1

Exiting

the

OSD

Menu

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

. 7-1

iv

4820

SurePoint

Solution

System

Reference

Using

Manual

Adjust

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

. 7-2

Chapter

8.

Connector

pinouts

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

. 8-1

Video

connector

assignments

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

. 8-1

RS485

pin

connector

assignments

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

. 8-1

Power

supply

pin

voltages

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

. 8-2

Part

4.

IBM

4820

SurePoint

Solution

Models

48D,

48T

Chapter

9.

System

specifications

and

planning

information

.

.

.

.

.

.

. 9-1

Product

summary

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

. 9-1

Hardware

features

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

. 9-1

Display

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

. 9-1

Video

interface

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

. 9-1

POS

input/output

(I/O)

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

. 9-2

Indicators

and

user

controls

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

. 9-2

External

ports

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

. 9-2

Power

management

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

. 9-2

Managing

the

screen

savers

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

. 9-3

Optional

features

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

. 9-3

Keypads

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

. 9-3

Manager’s

keylock

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

. 9-3

Magnetic

stripe

reader

(MSR)

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

. 9-3

Audio

kit

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

. 9-3

System

software

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

. 9-4

Chapter

10.

Installation

and

operating

information

.

.

.

.

.

.

.

.

.

. 10-1

Option

installation

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

. 10-1

Cable

connections

and

routing

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

. 10-1

Adjusting

the

display

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

. 10-2

Brightness

controls

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

. 10-2

MicroTouch

TouchWare

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

. 10-2

Chapter

11.

System

diagnostics

and

pinout

connections

.

.

.

.

.

.

.

. 11-1

Diagnostics

for

model

48D

(non-touch)

.

.

.

.

.

.

.

.

.

.

.

.

.

.

. 11-1

Using

the

MicroTouch

TouchWare

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

. 11-1

Locating

the

touchscreen

controller

information

.

.

.

.

.

.

.

.

.

.

. 11-1

Touchscreen

properties

dialog

box

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

. 11-2

Calibrating

the

touchscreen

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

. 11-2

Customizing

the

touch

response

mode

.

.

.

.

.

.

.

.

.

.

.

.

.

. 11-3

Selecting

a

touch

mode

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

. 11-4

Configuring

the

touch

sound

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

. 11-4

Connector

pinouts

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

. 11-5

USB

power

voltage

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

. 11-5

Part

5.

IBM

4820

SurePoint

Solution

Models

4WT,

4GT

Chapter

12.

System

specifications

and

planning

information

.

.

.

.

.

. 12-1

Product

summary

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

. 12-1

Contents

v

Hardware

features

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

. 12-1

Display

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

. 12-1

Video

interface

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

. 12-2

POS

input/output

(I/O)

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

. 12-2

Indicators

and

user

controls

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

. 12-2

External

ports

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

. 12-2

Power

management

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

. 12-2

Managing

the

screen

savers

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

. 12-3

Optional

features

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

. 12-3

Keypads

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

. 12-3

Manager’s

keylock

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

. 12-3

Magnetic

stripe

reader

(MSR)

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

. 12-4

Audio

kit

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

. 12-4

System

software

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

. 12-4

Chapter

13.

Installation

and

operating

information

.

.

.

.

.

.

.

.

.

. 13-1

Option

installation

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

. 13-1

Cable

connections

and

routing

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

. 13-1

Adjusting

the

display

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

. 13-2

Brightness

controls

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

. 13-2

MicroTouch

TouchWare

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

. 13-2

Chapter

14.

System

diagnostics

and

pinout

connections

.

.

.

.

.

.

.

. 14-1

Using

the

MicroTouch

TouchWare

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

. 14-1

Locating

the

touchscreen

controller

information

.

.

.

.

.

.

.

.

.

.

. 14-1

Touchscreen

properties

dialog

box

.

.

.

.

.

.

.

.

.

.

.

.

.

.

. 14-2

Calibrating

the

touchscreen

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

. 14-2

Customizing

the

touch

response

mode

.

.

.

.

.

.

.

.

.

.

.

.

.

. 14-3

Selecting

a

touch

mode

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

. 14-4

Configuring

the

touch

sound

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

. 14-4

Connector

pinouts

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

. 14-4

USB

power

voltage

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

. 14-4

Part

6.

IBM

4820

SurePoint

Solution

Models

10D,

1FR

Chapter

15.

System

specifications

and

planning

information

.

.

.

.

.

. 15-1

Product

summary

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

. 15-1

Hardware

features

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

. 15-1

Display

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

. 15-1

Video

interface

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

. 15-1

Supported

video

modes

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

. 15-2

Indicators

and

user

controls

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

. 15-2

External

ports

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

. 15-2

Power

management

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

. 15-2

Chapter

16.

Installation

and

operating

information

.

.

.

.

.

.

.

.

.

. 16-1

Pedestal

mounting

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

. 16-1

Adjusting

the

display

image

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

. 16-1

Other

methods

to

adjust

the

display

.

.

.

.

.

.

.

.

.

.

.

.

.

.

. 16-2

vi

4820

SurePoint

Solution

System

Reference

Part

7.

Appendixes

Appendix

A.

Mounting

the

pedestal

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

. A-1

Mounting

the

distributed

pedestal

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

. A-1

Attaching

the

free-standing

pedestal

to

the

counter

.

.

.

.

.

.

.

.

.

.

. A-2

Appendix

B.

Troubleshooting

common

problems

.

.

.

.

.

.

.

.

.

.

. B-1

Appendix

C.

Mounting

surface

templates

.

.

.

.

.

.

.

.

.

.

.

.

.

. C-1

Mounting

dimensions—Models

10D,

1FR

.

.

.

.

.

.

.

.

.

.

.

.

.

.

. C-2

Appendix

D.

Notices

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

. D-1

Electronic

emission

notices

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

. D-2

Federal

communications

commission

(FCC)

statement

.

.

.

.

.

.

.

.

. D-2

Industry

Canada

class

A

emission

compliance

statement

.

.

.

.

.

.

.

. D-2

Avis

de

conformité

aux

normes

d’Industrie

Canada

.

.

.

.

.

.

.

.

.

. D-2

European

Community

(CE)

mark

of

conformity

statement

.

.

.

.

.

.

.

. D-2

Germany

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

. D-3

Australia

/

New

Zealand

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

. D-3

Japanese

power

line

harmonics

compliance

statement

.

.

.

.

.

.

.

.

.

. D-3

Japanese

Voluntary

Control

Council

for

Interference

(VCCI)

statement

.

.

.

.

. D-4

Korean

Communications

Statement

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

. D-4

Taiwanese

class

A

warning

statement

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

. D-4

Chinese

Class

A

warning

statement

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

. D-5

Electrostatic

discharge

(ESD)

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

. D-5

Trademarks

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

. D-6

Index

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

. X-1

Contents

vii

viii

4820

SurePoint

Solution

System

Reference