Human Touch PC-095 User manual

October 26, 2013

PC-095 Troubleshooting Guide 1

PC-095 Troubleshooting

This Troubleshooting Guide walks you step-by-step through the

diagnosis of PC-095 customer problems. It is important to follow these

steps carefully, to ensure that the problem is diagnosed correctly, and

therefore the appropriate repair action is taken.

Assembly Issues

I cannot install the headrest frame.

Be sure the screws located near the end of each post have been

removed prior to attempting to install the headrest frame.

Getting Started

1. If the chair has cosmetic damage, replace the damaged part.

2. Choose from the following:

To Troubleshoot This

Issue Do the following:

My chair will not

recline/incline

properly.

See "Electric Recline" on page 2.

My chair makes noise

when I incline/recline. See "Noise" on page 3.

My chair feels bumpy

when reclining

The complex mechanism that enables the

footrest to continue to fold inward after the

chair is fully inclined creates a slight bump

when reclining, as it locks, and when inclining,

when it unlocks.

My recline lever is

broken. Replace the armrest core.

2PC-095 Troubleshooting Guide

Electric Recline

The Chair Recline/Incline Works Intermittently

If your chair reclines/inclines intermittently, requiring you to unplug it

from the wall outlet and plug it back in, be sure you are holding the lever

in the recline or incline position for five seconds. It takes several

seconds for the recline actuator to engage. If you pull and push the lever

back and forth in different directions, the recline actuator cannot

engage in any particular direction.

The Chair Will Not Recline or Incline

1. Verify that the chair is plugged into a working wall outlet.

2. Verify that there is weight distributed across the chair (not just on

the back of the seat) when attempting to recline the chair, as this will

prevent the chair from reclining.

3. Verify that there is nothing pressing against the footrest when

attempting to recline the chair, as this will prevent the chair from

reclining.

4. Replace the recline actuator.

5. If replacing the recline actuator does not resolve the problem:

a. Remove the left-hand armrest core (see repair instructions titled

Replacing the Armrest Core

b. On the bottom of the chair, open the connector junction box

cover, disconnect the connectors, then plug the armrest core

directly into the recline actuator connector. Test the armrest core

function.

c. If the armrest does not work, replace the left-hand armrest core

w/switch.

d. If the armrest core works, then the electrical cable that connects

the recline actuator to the armrest is defective; replace the chair.

My footrest is broken. Replace the mechanical footrest assembly.

My footrest pads drag

on the ground when I

fully retract the

footrest.

When installing the seat pad, the lower corners

of the footrest frame must be installed into the

corresponding holes in the bottom corners of

the seat pad, otherwise the bottom of the seat

pad will not retract along with the footrest.

To Troubleshoot This

Issue Do the following:

PC-095Troubleshooting Guide 3

Noise

It is important to distinguish between typical noises caused by

upholstery rubbing together, clicking of the electronic recline switch, or

normal functioning of the folding footrest assembly from those that are

out of the ordinary.

Rubbing or squeaking sound

This noise is normal, caused by the body pad rubbing against the side

of the chair. To minimize this noise, Do the following:

1. Reinstall the pads, ensuring that they are centered carefully during

installation.

2. Check to see if there is less clearance between the backrest and the

sides of the chair on one side of the chair than there is on the other. Try

to center the backrest between the two sides of the chair (like you would

a bicycle tire between the two brake pads).

Soft clicking sound when engaging the recline handle

This noise is normal.

Slight mechanical noise when reclining or inclining

The complex mechanism that enables the footrest to continue to fold

inward after the chair is fully inclined emits a minor mechanical sound

when reclining, as it locks, and when inclining, when it unlocks.

Loud popping or clunking sound when reclining

This may indicate a known issue with an earlier version of the footrest

rod and bracket, in which the rod popped upward in the bracket toward

the end of the reclining movement. This in no way affects the

functioning of the chair. However, to resolve this noise issue, replace the

footrest rod/bracket with the newer version. Chair with serial numbers

greater than B952411082 already have the newer-version bracket

installed.

Human Touch, LLC

3030 Walnut Ave.

Long Beach, CA 90807

www.humantouch.com

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