Huawei E3131s Installation guide

Huawei E3131s Data Card FAQ

文档密级：内部公开

2012-8-31

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Huawei E3131s Data Card FAQ

Q：Which OS can E3131s Data Card support?

A: Windows XP SP2/SP3, Windows Vista SP1/SP2, Windows 7, Mac OS X 10.5 and

10.6 with latest upgrades

Q: When E3131s Data Card is connected to computer, how can

I confirm that it has been identified?

A: The device-manager can confirm that:

1. Open control panel, select capability and maintenance.

2. Select system

3. Open the hardware, select device-manager

4. Unfold the Modem and ports. Confirm that if there are 3G Modem, 3G

Application Interface and 3G PC UI Interface. These devices show whether

the E3131s Data Card has been identified.

Q: The computer cannot find any new hardware when E3131s

Data Card is connected to PC, then what should I do?

1. Switch to another USB port.

2. If you’ve switched to another USB port, but the computer still cannot find any

new hardware, please contact local operator or agent to change your E3131s Data

Card.

Q: When E3131s Data Card is connected to PC, the system

identifies the virtual CD-ROM and installs the dashboard, but

the computer cannot find any new hardware, then what

should I do?

1. First check that the device-manager has identified USB Mass Storage but no

Modem device.

Huawei E3131s Data Card FAQ

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2012-8-31

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2. Use the devsetup.exe which you can find in the Drivers folder to map the modem a

port.

Q: When E3131s Data Card is connected to the computer, the

system identifies the virtual CD-ROM and installs the

dashboard, and the computer finds new hardware, but if you

choose auto search drivers, the computer cannot install the

drivers. What should I do?

Huawei E3131s Data Card FAQ

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1. Re-plug E3131s Data Card, when the computer finds new hardware, select the

right path in manual to install. The folder is Drivers folder included in

dashboard folder.

2. And also you can use the driverUninstall.exe to uninstall the drivers and then

use driversetup.exe to install the drivers.

Q: When I connect the E3735 Data Card with computer, why

the dashboard cannot start automatic?

During the Windows XP and Windows 2000, Click the Start Run, and enter the

gpedit.msc to open the Group policy. Please check whether the Turn off Autoplay was

disabled. You can set the Turn off Autoplay enabled or not configured in the

properties.

Huawei E3131s Data Card FAQ

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2012-8-31

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Huawei E3131s Data Card FAQ

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Q: When I uninstall the dashboard in Windows Vista and then

re-plug E3131s Data Card, the system find new hardware, but

I cannot install the drivers. What should I do?

First you should go to the path system dir to find the INFCACHE.1 file. If the

INFCACHE.1 file is less than 6K, that means the INFCACHE.1 file of Vista has

been destroyed when you uninstalled E3131s Data Card dashboard. To solve this

problem, Microsoft have released patch KB937187. You can also get help from the

Local Service of Microsoft.

Huawei E3131s Data Card FAQ

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Q: When E3131s Data Card is plugged into computer, the

system would be down or run slowly or cannot open the virtual

E3131s Data Card CD-ROM. What should I do?

For these questions, maybe some other softwares or services are conflicting with

E3131s Data Card.

To get the cause:

1. Run the msconfig in the star-menu to open System configuration Utility.

2. Choose Services in System configuration Utility, and then select Hide All

Microsoft Services and Disable All. At last choose apply and reboot system.

Huawei E3131s Data Card FAQ

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3. Re-plug E3131s Data Card into computer, if the system runs ok, that means some

software or service conflict with E3131s Data Card. You can start the service one by

one to find which is conflicting with it, and then you can solve the problem by

uninstalling that software.

4. If you disable all services, but the problem still exists, please contact local

operator or agent for helps.

Q: When E3131s Data Card is connected to computer, the

system installs the dashboard, but there are some port

conflicts. What should I do?

Check ports in device-manager, that the data-card was assigned a same port as another

device will cause data-card unable to connect to internet.

Huawei E3131s Data Card FAQ

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For this problem, you can solve it by switching the port which the device is using as

following:

1. Open device-manager, right-click the conflict device, then choose properties.

2. Open the ports-setting in the property dialog-box, select advanced.

Huawei E3131s Data Card FAQ

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3. Then click pull-down list to select another unused port and click OK.

Q: How could I inquire the version of the dashboard and the

firmware?

1. Open the dashboard, select HelpAbout Mobile Partner you can get the version

of dashboard

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2. Select Tools Diagnostics, you can get the version of firmware and dashboard.

Q: E3131s Data Card installs OK and customer SIM card has

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