Huawei WiFi Q2 User manual

Once one of the three HUAWEI WiFi Q2 routers is configured to access the

Internet, simply connect the other two routers to their power supplies to gain

Internet access.

HUAWEI WiFi Q2 (3 Pack·Hybrid)

Quick Start Guide

Search for “HUAWEI SmartHome” in an app store, or scan the QR code below with your phone to download

and install the HUAWEI SmartHome app .

Step 1: Install the app

Android/iOS users can download the app from the Google Play Store and App Store respectively.

If the HUAWEI SmartHome app is already installed on your phone, make sure you have the latest

version of the app.

Download on the

GET IT ON

Play

96725050_01

Take out a HUAWEI WiFi Q2, then connect the Ethernet cable and power supply.

Step 2: Connect the cables

LAN

Modem

Insert the cable to

any port on the router

1 2 3

POWER 1000M WAN/LAN

Do not bundle the Ethernet cable and the power cable together. Otherwise,

the router's signal may be affected.

Avoid using power strips

Wall socket

HUAWEI WiFi Q2

Internet

Step 3: Set up the router

Touch SET UP.

Open the HUAWEI SmartHome

app. After the app has detected

the router, touch CONFIGURE.

If the prompt box

does not appear,

touch +.

Connect your mobile phone to the

router's Wi-Fi (no password).

Check for the Wi-Fi name on the

bottom of the router.

HUAWEI-XXXXXX

SET UP

WiFi

HUAWEI-XXXXXX

WiFi

Connected

LATER

HUAWEI WiFi Q2

CONFIGURE

Enter your broadband

account and password.

Obtain the broadband account and password from the old

router. Take another Ethernet cable and connect the WAN

port of the old router to any port on the new router.

Or contact your carrier and obtain a broadband account and

password.

If your Internet

connection does not

require an account

and password:

If you remember your

broadband account

and password:

If you have forgotten your broadband account and

password:

Please skip to the

next step.

Broadband account

Broadband password

CONNECT

1000MWAN/LAN

1 2 3

Step1

WAN

RETRIEVE...

Broadband account

Broadband password

CONNECT

Step1

...

Step1

Broadband account

Broadband password

CONNECT

RETRIEVE... Retrieving…

XXXXXXXX

........

Set a new Wi-Fi name, Wi-Fi password, and management password for the new router. You can use

the Wi-Fi password as the router's management password.

Enable Prioritize 5 GHz: The 2.4 GHz and 5 GHz

Wi-Fi names are the same.

You will automatically connect to the faster Wi-Fi

network.

Reconnect to the router's Wi-Fi

to access the Internet.

Network settings

Wi-Fi name

Wi-Fi password

Prioritize 5 GHz

Use Wi-Fi password as router

management password

Step2

The other two routers are plug and play. Place the two routers in a room with poor Wi-Fi signal

reception and connect them to a wall socket. Wait for approximately two minutes until the indicator

turns steady blue, indicating that the router is connected to the network. You can also check their

network connection through the HUAWEI SmartHome app.

The three routers share the same Wi-Fi name and password. When you move

across rooms, you will automatically connect to the faster Wi-Fi network.

If the indicator on the router is steady red or the HUAWEI SmartHome app

shows the router is not connected to the network, this indicates that the router

has no Internet access.

Make sure that:

1) Ensure that all three routers are connected to wall sockets (some power strips

have EMI filters that may cause a router to be unable to connect to the network).

2) The distance between any two routers is less than 10 meters and there are

no more than two walls in between.

40 Mbps

HUAWEI WiFi Q2

Indicator

When other HUAWEI routers (with H or Hi button) are detected, the indicator will flash.

When this happens, press the router's H button. The indicator should flash quickly,

indicating that the pairable device is connecting to the router's Wi-Fi. The connection

process is complete when the indicator stops flashing.

Flashing

Steady red

Steady blue Connected to the Internet.

Not connected to the Internet.

The router has detected a pairable device.

Ensure that the Ethernet cable is properly connected.

Ensure that the Ethernet cable and the power cable are not bundled together.

Ensure that all three routers are connected to wall sockets.

Connect it to a different wall socket to ensure all three routers are on the same

circuit, and try again.

Ensure that the distance between any two routers is less than 10 meters and there

are no more than two walls in between.

Contact your carrier to check for any network failure.

If you touch the H button accidentally, wait for approximately two minutes and

the indicator will be reset automatically.

Indicator

Frequently Asked Questions (FAQs)

Ensure that your phone is connected to the Wi-Fi of a HUAWEI WiFi Q2 with Internet access.

Ensure that all three routers are new or factory reset.

Ensure that the router's power supply is well connected. Wait until the router completes the startup process and try

again.

Ensure that there are no more than two walls in between your phone and the router with Internet access, and between

any two routers.

What should I do if HUAWEI WiFi Q2 is not recognized on the HUAWEI SmartHome app?

What should I do if I encounter any of the following issues during the configuration of the router?

If your phone cannot find the router's Wi-Fi, ensure that the router is connected to a power source. Wait until the router

completes the startup process. Then try searching the router's Wi-Fi again on your phone.

If the page prompts "Internet cable not detected", ensure that the Ethernet cables are well connected and in good condition.

If the page prompts "Incorrect username or password", please re-enter your broadband account and password. If the problem

How do I restore a HUAWEI WiFi Q2 to its factory settings?

Connect the router to the power supply and wait until the router completes the startup process. Use a needle or pin to

press the RESET button on the router for more than two seconds until the indicator light goes out. Wait for the router to

complete the restart process. When the indicator turns red, this indicates that the router has been restored to its factory

settings.

If the problem persists, restore the router to its factory settings and follow the instructions in this guide to reconnect the

cables and re-configure the router.

If the configured router has been factory reset, you need to configure it again. Then restore the other two routers to their

factory settings so that they can automatically connect to the configured router.

persists, your carrier may have bound the MAC address of the old router, resulting in the connection issue with the new

router. In this case, select RETRIEVE FROM OLD ROUTER, and follow the onscreen instructions. You can also contact your

carrier for assistance.

If the page prompts "Unable to retrieve configuration from old router", ensure that the power supply of the old router, and

the Ethernet cable connecting the WAN port of the old router to any port on the new router are all well connected, then

restart the old router and touch RETRY.

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