Huawei WiFi Q2 User manual
Once one of the three HUAWEI WiFi Q2 routers is configured to access the
Internet, simply connect the other two routers to their power supplies to gain
Internet access.
HUAWEI WiFi Q2 (3 Pack·Hybrid)
Quick Start Guide
Search for “HUAWEI SmartHome” in an app store, or scan the QR code below with your phone to download
and install the HUAWEI SmartHome app .
Step 1: Install the app
Android/iOS users can download the app from the Google Play Store and App Store respectively.
If the HUAWEI SmartHome app is already installed on your phone, make sure you have the latest
version of the app.
Download on the
GET IT ON
Play
96725050_01
Take out a HUAWEI WiFi Q2, then connect the Ethernet cable and power supply.
Step 2: Connect the cables
LAN
Modem
Insert the cable to
any port on the router
1 2 3
POWER 1000M WAN/LAN
Do not bundle the Ethernet cable and the power cable together. Otherwise,
the router's signal may be affected.
Avoid using power strips
!!
Wall socket
HUAWEI WiFi Q2
Internet
Step 3: Set up the router
1
Touch SET UP.
2
3
Open the HUAWEI SmartHome
app. After the app has detected
the router, touch CONFIGURE.
If the prompt box
does not appear,
touch +.
Connect your mobile phone to the
router's Wi-Fi (no password).
Check for the Wi-Fi name on the
bottom of the router.
HUAWEI-XXXXXX
SET UP
WiFi
HUAWEI-XXXXXX
WiFi
Connected
LATER
HUAWEI WiFi Q2
CONFIGURE
Enter your broadband
account and password.
Obtain the broadband account and password from the old
router. Take another Ethernet cable and connect the WAN
port of the old router to any port on the new router.
Or contact your carrier and obtain a broadband account and
password.
If your Internet
connection does not
require an account
and password:
If you remember your
broadband account
and password:
If you have forgotten your broadband account and
password:
Please skip to the
next step.
4
Broadband account
Broadband password
CONNECT
1000MWAN/LAN
1 2 3
Step1
WAN
RETRIEVE...
Broadband account
Broadband password
CONNECT
Step1
...
Step1
Broadband account
Broadband password
CONNECT
RETRIEVE... Retrieving…
XXXXXXXX
........
Set a new Wi-Fi name, Wi-Fi password, and management password for the new router. You can use
the Wi-Fi password as the router's management password.
5
Enable Prioritize 5 GHz: The 2.4 GHz and 5 GHz
Wi-Fi names are the same.
You will automatically connect to the faster Wi-Fi
network.
Reconnect to the router's Wi-Fi
to access the Internet.
Network settings
NEXT
Wi-Fi name
Wi-Fi password
Prioritize 5 GHz
Use Wi-Fi password as router
management password
NEXT
Step2
The other two routers are plug and play. Place the two routers in a room with poor Wi-Fi signal
reception and connect them to a wall socket. Wait for approximately two minutes until the indicator
turns steady blue, indicating that the router is connected to the network. You can also check their
network connection through the HUAWEI SmartHome app.
6
The three routers share the same Wi-Fi name and password. When you move
across rooms, you will automatically connect to the faster Wi-Fi network.
If the indicator on the router is steady red or the HUAWEI SmartHome app
shows the router is not connected to the network, this indicates that the router
has no Internet access.
Make sure that:
1) Ensure that all three routers are connected to wall sockets (some power strips
have EMI filters that may cause a router to be unable to connect to the network).
2) The distance between any two routers is less than 10 meters and there are
no more than two walls in between.
40 Mbps
HUAWEI WiFi Q2
Indicator
When other HUAWEI routers (with H or Hi button) are detected, the indicator will flash.
When this happens, press the router's H button. The indicator should flash quickly,
indicating that the pairable device is connecting to the router's Wi-Fi. The connection
process is complete when the indicator stops flashing.
Flashing
Steady red
Steady blue Connected to the Internet.
Not connected to the Internet.
The router has detected a pairable device.
Ensure that the Ethernet cable is properly connected.
Ensure that the Ethernet cable and the power cable are not bundled together.
Ensure that all three routers are connected to wall sockets.
Connect it to a different wall socket to ensure all three routers are on the same
circuit, and try again.
Ensure that the distance between any two routers is less than 10 meters and there
are no more than two walls in between.
Contact your carrier to check for any network failure.
If you touch the H button accidentally, wait for approximately two minutes and
the indicator will be reset automatically.
Indicator
Frequently Asked Questions (FAQs)
Ensure that your phone is connected to the Wi-Fi of a HUAWEI WiFi Q2 with Internet access.
Ensure that all three routers are new or factory reset.
Ensure that the router's power supply is well connected. Wait until the router completes the startup process and try
again.
Ensure that there are no more than two walls in between your phone and the router with Internet access, and between
any two routers.
What should I do if HUAWEI WiFi Q2 is not recognized on the HUAWEI SmartHome app?
1
What should I do if I encounter any of the following issues during the configuration of the router?
2
If your phone cannot find the router's Wi-Fi, ensure that the router is connected to a power source. Wait until the router
completes the startup process. Then try searching the router's Wi-Fi again on your phone.
If the page prompts "Internet cable not detected", ensure that the Ethernet cables are well connected and in good condition.
If the page prompts "Incorrect username or password", please re-enter your broadband account and password. If the problem
How do I restore a HUAWEI WiFi Q2 to its factory settings?
3
Connect the router to the power supply and wait until the router completes the startup process. Use a needle or pin to
press the RESET button on the router for more than two seconds until the indicator light goes out. Wait for the router to
complete the restart process. When the indicator turns red, this indicates that the router has been restored to its factory
settings.
If the problem persists, restore the router to its factory settings and follow the instructions in this guide to reconnect the
cables and re-configure the router.
If the configured router has been factory reset, you need to configure it again. Then restore the other two routers to their
factory settings so that they can automatically connect to the configured router.
persists, your carrier may have bound the MAC address of the old router, resulting in the connection issue with the new
router. In this case, select RETRIEVE FROM OLD ROUTER, and follow the onscreen instructions. You can also contact your
carrier for assistance.
If the page prompts "Unable to retrieve configuration from old router", ensure that the power supply of the old router, and
the Ethernet cable connecting the WAN port of the old router to any port on the new router are all well connected, then
restart the old router and touch RETRY.
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